1. EARTHA LATANYA ROSS
PO Box 2303, Newark, New Jersey, 07114 973-652-4575 elrbiz@hotmail.com
PROFESSIONAL EXPERIENCE
Provident Bank, Iselin, New Jersey,
Customer Service Telephone Agent, October 2013-March 2015
Answer inquiries and transactions details regarding personal and business deposit accounts, retirement
accounts and mortgages. Resolve customer complaints and account disputes. Provide banking product
information, rates and account guidelines. Processed monetary transfers and issued bank debit cards.
Assist customer with online banking enrollment and web navigation.
Bank of America, Newark, New Jersey
Account Manager, Credit Card Services, Mar 2007 – May 2013
 Consistent top performer in credit card service department. Solicit sales of new or additional
services or products. Answer customer account inquiries and resolve complaints. Process
customer request for account modifications. Contact customer for account review for delinquent
accounts. Assist with new employee training and generate performance reports.
Mellon Investor Services, Jersey City, New Jersey
Financial Client Service Representative, May 2006 – Mar 2007
 Review account status with stockholders. Answer and resolve inquiries from stockholders.
Provide plan guidelines and send fulfillment forms. Process client stock option request,
withdrawals and account closures. Record client contact details and record actions taken
regarding account. Research account discrepancy and create investigation request to the
designated department.
Mellon HR Solutions, Little Falls, New Jersey
401K Service Representative, Apr 2004 – Feb 2006
 Assist and process 401K enrollments. Review account status with clients and answer inquires or
complaints. Provide investment guidelines and IRS disclosures. Process client request for
withdrawals, loans and loan payoff projections. Identify problems or errors and process
modifications. Assist clients with web access and web navigation. Assist department manager
with new employee training.

2. Greater Newark Business Development Consortium, Newark, N. J.
Technical Assistance Program Coordinator, January 2001-November 2003
 Market technical assistance program. Responsible for seminar preparation and set-up. Obtain
data and maintain GNBDC internal database. Provide program logistics and program
evaluations. Registration and follow-up for services and seminars. Business counsel and
referrals for business resources and solutions. Business liaison for GNBDC collaborative
partners.
PNC Bank, Jersey City, New Jersey
Financial Sales Consultant, April 1999-August 2000
 Develop new business account & merchant services. Service and maintain existing business
accounts. Solicit and process credit lines and loan products. PNC representative for business
outreach, expos and networking events. Referrals for PNC brokerage and PNC partnerships.
Metropolitan Life Insurance, Bloomfield, New Jersey
Financial Sales Consultant May 1997-July 1998
 Develop new business and residential accounts. Offered financial analysis and planning.
Market life insurance, health insurance, annuities and mutual funds. Market small business and
corporate for key employee options, business succession and worksite voluntary benefits.
Education
Essex County College, Newark, New Jersey
Completed courses towards Associate Degree
 Business management courses, Economics and Psychology
Additional Skills
 Computer experience with various software programs. Experience with sales and call center
environment. Great communication and time management skills.