Presentation at the seminar "Mobile Work Environment - time to start", Ukraine Kyiv, April 21st, 2010

1. 1 ACC knowledge Seminar “ Mobile work environment – time to start” Kyiv, May 21st, 2010

2. 3D picture 2 Mobile Work Environment Software provider Communication provider Knowledge provider

3. 3 world (PEP®worldwide group) Norway Sweden UK Canada Denmark Netherlands Usa Poland Japan Ukraine New Zealand Brasil Australia More than 30 countries

4. Why now ? 4 Mobile Work Environment

5. According to IDC "IDC expects the global mobile worker population to increase from 919.4 million in 2008 to more than 1.19 billion in 2013, representing nearly 35% of the worldwide workforce" Sean Ryan, research analyst for IDC's Mobile Enterprise group. 5

6. Mobile Work Environment 6

7. Mobile Work Environment MWE becoming mainstream around the world. (around 35% of total workforce becomes mobile to 2013) Technology gives the chance to organize the distant collaboration with proper quality and security There is no way back. “if you can not beat it – join it” The first one takes all 7

8. MWE advantages Reducing basic workforce support costs Increasing workforce productivity Attracting and retaining talents Increasing organizational agility Reducing business risks of disruption from natural disaster Positive social impact 8

9. Reducing basic workforce support costs Up to 40% of workforce support costs ( Sun Microsystems, Cisco Systems, IBM) 9

10. Increasing workforce productivity Up to 15% higher productivity (non-commuting, less interruptions, inefficient meetings etc.) More than 50% time spent on commuting given back to company 10

11. Attracting and retaining talents Workforce shortage next decade ( Baby Boomers retirement) 83% of Russian middle managers want to work in more creative environment (designer, photographer, consultant, artist) (autumn 2009,headhunter.ru) Less expensive to let the work “go” to the workers 11

12. Increasing organizational agility easy to re-configure company organizational structure less fixed assets to invest 12

13. Reducing business risks of disruption from natural disaster Distributed workforce does company less dependent from technical shutdowns 13

14. Positive social impact Reducing negative environmental impact Brining handicapped people to active life Balance regional development 14

15. Components for success 15 Software provider Dmitry Shymkiv, Managing Director Microsoft Ukraine

16. Components for success 16 Communication provider Ergun Birol.Deputy General Director. Sales

17. Components for success 17 Knowledge provider Oleg Protsenko, ManagingDirector

18. Knowledge – essential element Both leaders and mobile workers have to be prepared to collaborate in mobile environment 18

19. Challenges for managers Industrial age thinking& managerial habits Human & organization inertia Uncertainty about communication & relationship 19

20. Challenges for workers not properly encouraged ( 66%) not get proper recognition ( 59%) overloaded with information (10% time spent searching for information) unclear links between own and organizational goals ( 20%) 20

21. Direction of changes: from MBWA to MBO 21

22. Working process 22 Most of white collars very seldom analyze workflow as a technological process and even more seldom trying to change it

23. Leaders to learn how to: lining up goals & KPIs agreeing action plans & set mile stones handling information managing regular efficient meetings & delegation using recognition & motivation managing relationship promoting better communication and response times being efficient, effective and agile. using common sense 23

24. Mobile workers to learn how to: managing information managing time efficiently managing multiple priorities communicating from different locations surviving on its own being efficient, effective and agile. using common sense 24

25. IBT’s way 25 Streamlining of the workflow processes. TEP® Individual 1 Individual 2 Individual 3... PEP® PEP® PEP® Unified approach to business practice.

26. Conclusion Mobile Work is truly a Big Change There is not way back Technically it is feasible now Changes in human habits – crucial point for success 26

27. Steps to implement MWE at your office Evaluate benefits Evaluate technical solutions needed Work out implementation plan Turn to change staff mentality Start today ! 27

28. Questions and feed back Dmitry.Shymkiv@microsoft.com ergun.birol@life.com.ua oprotsenko@ibt-pep.com.ua 28

29. References Working Effectively From Wherever You Arewww.PEPproductivitysolutions.com How Come Distributed Work is Still the Next Big Thing ? www.thefutureofwork.net The Top Ten Strategies For Managers Of Mobile Workers. www.makingstories.net Leading Virtual Effectiveness. www.AIMLeadership.com Каким видят свое профессиональное будущее «белые воротнички»? http://hh.ru 29