This document provides a summary of Shekhar Muppalla's professional experience and qualifications. It summarizes that he has over 15 years of experience in project management roles within the IT sector, specializing in supply chain management. It also lists his current role as a Project Manager at KPIT Technologies, along with previous roles at eBizNET Solutions and NawaSoftware Labs. The summary concludes by noting his ITIL certification and education qualifications.

1. Sathya Sai Shekhar M
Email: shekhar.muppalla@gmail.com
Mobile : +919000237163
Hyderabad, India
Professional Summary
 A result oriented and ITIL® certified project management profile with nearly 15+ years of experience in IT sector having
multi-dimensional experience in OTM, WMS & ERP domains and managing multi-geo/ multi-cultural alignment of IT
Delivery & Business process Implementations for multi-national conglomerates. Ability to successfully build and grow
teams and take them to the next level of maturity. Having 6+ years of prior experience in the technology sector.
Synopsis:
 An accomplished project management & techno-functional professional in OTM, WMS & ERP domains.
 Worked through all stages of project management; Requirement Analysis, Project Scheduling,Solution Designing,
Costing & Budgeting,Testing/QA/Rollout/Support, Resource utilization and Risk management & Customer
retention which results in increased revenue growth.
 A good team player & manager with strategic and analytical leadership skills, facilitating effective interpersonal
Communications & inclusive management style.
 Excellent written, oral & presentation skills. Self-motivated & independent and alsodemonstrated ability to work
effectively with varied teams with experience in team and client management.
 Experienced in handling onshore - offshore delivery model (Global delivery) with team size ranging from 5 to 40+
 Diversified experience and exposure to globalbusiness culture with the customers from multiple countries
including US, Europe and APAC.
Domain Expertise
 Supply Chain Management
 Knowledge of OTM (Oracle Transportation
Management)
 Warehouse Management (Oracle &eBizNET)
 Cargo Terminal Management System
 ERP & CRM
 NetSuite Application
 Nawasoft Pharma & Engg
 Application & Business Consulting
Subject Matter Expertise
 Responsible for Customer process Re-engineering & business solution designing in Supply chain management.
 Leveraged domain experience to articulate customer requirements into business solutions, mapped with KPIT
service Offerings within the domain.
 Worked with regional sales team for response to RFPs across industry segments.
 Led due-diligence efforts to identify client’s business needs & challenges and provided effective solutions with
proof of concept where required.
 Developed several proposals, contracts for Management.
Professional Experience
 Presently workingas Project Manager – Driving the shared support services delivery practice for externalcustomers
at KPIT Technologies Ltd.,
 Worked as Delivery Manager – SaaS & On-premise product development and deliveries and Post implementation
customer support operations at eBizNET Solutions Ltd.,
 Worked as a Team Lead – Product Development & Implementation at Nawa Software Pvt Ltd.,

2. Shekhar Muppalla shekhar.muppalla@gmail.com
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KPIT Technologies (Nov 2013 till date)
KPIT is an ISO 9001:2008 and CMMI-DEVv1.3 Maturity Level5 certified organization focused on providing transformational
solutions and services using product engineering and IT for the following verticals
 Automotive and Transportation
 Manufacturing
 Energy & Utilities
Summary of tasks & accomplishments at KPIT Technologies Ltd.,
Project Management (Currently managing 6 projects in parallel)
 Responsible for support project deliveries related to several customers across the globe.
 Responsible for good CSAT’s and excellent relations with internal& externalcustomers.
 Responsible for supporting all post implementations of OTM & WMS applications across the globe.
 Defined and implemented entire Customer Support process for global shared support operations.
 Ownership in the areas of Incident Management,Problem Management,Root Cause Analysis, Customer
management,SLA Management and project transition management.
 Responsible for invoicing the customers, contract renewals and revenue generation.
 Accountable for resource optimization, internal& externaltrainings and man management.
 Instrumentalin providing an ITIL ready support ticketing system to our customers and accountable for
implementing the same.
Recent projects delivered/In progress for few of our esteemed customers (OTM, GTM & Oracle WMS)
1) On-Cloud OTM Shared model offshore support project for Reckitt Benckiser, India
Description: The goal of this project is to support Oracle’s On-Cloud OTM at Reckitt. It also involved integration of
OTM with JDE and the financial system with the Carrier’s application to enable real time status updates. Konnect is
used as the integration layer which facilitates the dataflow to and from OTM & JDE.
2) GTM Shared model support project for Etihad Airways Engineering, Abu Dhabi, United Arab Emirates
Description: Project involves customization and post implementation support of Oracle Global Trade Management
(GTM) for various business units across the globe.
3) OTM Shared & Dedicated model offshore support project for Asian Paints, India
Description: Goal of this project is tosupport Oracle’s OTM which was implemented at Asian Paints and the following
modules were covered in this project.
o Transportation Management
o Transportation Operational Planning
o Contract and Rate management
o Sourcing
4) OTM Shared & Dedicated model offshore support project for Alanson’s, India
Description: Goal of this project is to support Oracle’s OTM and the integrations with ERP which was implemented
at Alanson’s.
5) OTM Dedicated model offshore support project for First Quality Enterprises, USA
Description: Goal of this project is to support Oracle’s OTM and the integrations with E1 which was implemented at
FQE.
6) Jubilant Food Works Limited (Dominos)
Description: Goal of this project was to support Oracle’s OTM which was implemented at JFWL. Following modules
were covered.
o Transportation Management
o Transportation Operational Planning
o Freight Settlement, Billing and Claims
7) OTM Shared & Dedicated offshore/onsite model support project for Egytrans, Egypt (COMPLETED)
Description: Goal of this project was to support Oracle’s OTM which was implemented at Egytrans. Following
modules were covered.
o Oracle Transportation Management
o Freight Payment, Billing and Claim Management
o Brokerage and Forwarding Module
8) WMS Dedicated model support & training project for PTTPL, Thailand. (COMPLETED)

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Awards
 Special appreciation for getting the highest ever CSAT of 5.0/5.0 this year from our customer Etihad Airways.
 WoW award for managing and handling three RED level customers where we as a team could get one customer to
ORANGE level and the other two customers to GREEN level in a short span of 4 months.
 Special appreciation award for getting the contract renewals from these RED level customers.
eBizNET Solutions Inc., (Oct 2005 to Oct 2013)
(Formerly named as 7Hills Business Solutions Ltd)
eBizNET is an ISO 9001:2000 company focused on providing Supply Chain Management solutions, SCM best practices
consulting, system integration & implementation, application development, NetSuite ERP/CRM consulting & implementation
and is located at Cyber Towers, HITEC City,Hyderabad.Some of the clientele includes MarutiSuzuki,Reliance Communications,
Nokia, Philips, Redington, Mahindra,IndoArya, AdaniLogistics, Kochi Logistics, Gati Cargo - India,TNT, Novartis, Ford Motors
– Asia Pac, Mannai Corporation – Qatar, Logiwiz - Srilanka, Johnson & Johnson, Oxford University Press, Genco Distribution
System, MARC Global, AlphaComm, A2B Fulfillment, Mobis Detroit (Hyundai), Telebyte, VisionPOS - USA, Federal Marine
Terminal – USA & Canada
Summary of tasks & accomplishments at eBizNET Solutions Inc.,
Supply Chain Management (SCM)
 Responsible for project deliveries and post implementation support of supply chain applications on PERPETUAL
model and On-demand SaaS model and NSWMS model(WMS developed on Netsuite platform) across the globe.
 Defined and implemented entire Customer Support process for global support operations of eBizNET Solutions.
 Conceived a newidea in providing customers with generic chat solution though our official website and accountable
for implementing the same.
 Facilitated eBizNET implementation at Alpha Comm Enterprises Inc., (3PL, Telecom) and A2B Fulfillment (3PL,
Apparel), USA and handled key accounts like Philips India, Redington India, Gati India, Maruthi Suzuki, Evolucion
Systems USA etc., TNT Logistics INDIA (NOKIA RETURNS process), GSC Logistics (USA), Federal Marine Logistics
(USA).
 Member of core product management team and coordinated with the different core teams for enhancing eBizNET
product capabilities & performance and received appreciation from Founder & CTO of eBizNET solutions against my
contribution in enhancing the product capabilities.
 Generated Design documents for enhancements and change requests from clients and other advanced features for
eBizNET Supply Chain Suite product development including Supply Chain Collaboration.
9) Projects delivered for few of the esteemed customers
1) WMS implementation for Home Shop18
2) New site implementation for Philips India for their new legal entity.
3) Bar code requirement project for Gati-KWE
4) WMS implementation for Maruti Suzuki India Pvt Ltd., Gurgaon
5) New WMS version upgrade project for Gati-KWE.
6) TMS project for one of our US customer FMI
7) Kochi Logistics WMS implementation and support Kochi Logistics, Bangalore
Awards
 Special appreciation award for successfully handling the project implementation and post implementation support
for the overseas customers A2B Fulfillment (USA), Mobis Hyundai (USA) and Alphacomm Enterprises (USA)
 Efficient Leadership & System metrics monitoring award from the CEO (2010-11)
Project Management/General
 Managed multiple teams for project design, delivery, and pre & post project implementation.
 Managed &coordinated with both client and internal resources to ensure tasks associated with the project are
completed on schedule and within budget.Accountable for management and delivery for multiple SCM and
ERP/CRM projects.
 Effort and cost estimation for the project tasks. Pricing strategy for the on-demand version of the SCE product,
Customer support activities & other billable tasks.
 Appraised the performance of the team members for continual improvement.
 Pre-sales support for the US & Asia Pac Sales team – RFP, onsite or WebEx demo& discussion with prospects,
technical & functionalclarifications, project HLOE estimation. Key player in closing the KochiLogistics and Gati
Logistics and Philips Electronics India, MaruthiSuzuki and Mahindra Logistics deals.

4. Shekhar Muppalla shekhar.muppalla@gmail.com
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 Authored numerous documents, reports, presentations to disseminate information both internally and to clients.
Documented entire Customer Support process including SOP.
NawaSoftware Labs, Hyderabad. (July 2000 to May 2005)
NawaSoftware Labs (P) Limited, engaged in customized ERP (Enterprise Resource Planning) solutions, targeted at small and
medium enterprises (SME). It is a fullservice IT solutions provider across industry sectors, for both domestic and
international markets. Major focus areas are pharmaceuticals, Engineering,Food Products and Shipping environment where
all transactions and operations and production activities in Chemical or relevant factories are being automated.The ERP
package modules include materials management,sales management,production, plant maintenance,HRD (human resource
development) payroll, project management,finance management and ERP administration. Provides extensive reports related
to ERP operations which are usefulfor both management and common operations.
Some of the clientele includes Vani Chemicals & Intermediates Pvt Ltd., Hyderabad,RCPL Pvt Ltd., Hyderabad,Srinivasa Bulk
drugs and Intermediates,Vijayawada, KamalShipping Corporation, Hyd, RAVI Food products Pvt Ltd., Hyd, Hyderabad Foods
Products Pvt. Ltd., Hyd, Kabsons Gas Pvt Ltd., Hyd, Alkali Metals Pvt.Ltd., Hyd, Jairaj Ispat Ltd., Hyd, Charminar Suspensions
Pvt Ltd., Hyderabad,Divis Laboratories, Hyd, Ala Chemicals Pvt.Ltd., Mumbai,ANU's Laboratories Pvt. Ltd., Hyd, Vasudha
Pharma Chem Ltd., Hyderabad.
Summary of tasks & accomplishments at NawaSoftware Labs
 Lead the team for designing, developing and implementing the software.
 Involved in Business process analysis, customer interaction and coordination between techno functional teams and
the customers.
 Played key role in system design, Coding,Quality testing, end user training,Client handling and relationship building.
Awards
 Appreciation awards for the successful implementation of ERP software for the customers Divis Laboratories, Vani
Chemicals and Speck Systems
 Best Employee of the year 2004-05
Past Experience in Electronics Industry
PVR Electronics Industry, Ramakrishna Puram, Hyderabad (January , 1996 to May 1997)
Worked as Unit head and responsible for manufacturing and quality assurance of transformers.
Sri Sathya Sai Electronics Industry, Vijayawada (January 1990 to December 1995)
Worked as Supervisor and responsible for manufacturing and quality assurance of Black & White televisions.
Education
 MLM (Master of Logistics Management) from ICFAI University (www.iutripura.edu.in )
 Msc (IT) from SVBP University, Meerut (DDE/SVBP/008) (www.svbpmeerut.ac.in )
 Bachelor of Commerce from Andhra University (www.andhrauniversity.info/sde/index.html )
Certifications
 ITIL® Foundation Certificate in IT Service Management (Registration Number : 5331222.20387456)
 Pursuing PMP (Project Management Professionals) (www.pmi.org )
 In-House diploma on Managing Projects. (Skilsoft & KPIT)
 Post graduate diploma in computer applications (PGCCA fulltime) from CMC Limited, E&T Division RamKote,
Hyderabad (www.cmcltd.com/ent/home.htm )
 Diploma in Electronics(Radio & TV) from Government Polytechnic, Vijayawada (MINISTRY OF HUMAN RESOURCE
AND DEVELOPMENT)
Personal Details
Date of Birth: 24th, March 1973
Address: Plot No-11, Lalitha Residency, Flat No-305, Ameenpur,Hyderabad – 502 032