This document provides information about Badre Maktari's work experience and qualifications. It summarizes his 13+ years of experience managing projects in areas like operations, quality, and IT. It also includes recommendations from past managers that praise Maktari's skills, creativity, commitment to quality, and his strong background and experience. The document aims to showcase Maktari's skills and qualifications for an innovation or business intelligence project manager role.

1. Delivering Quality & Creativity

2. P O R T F O L I O
Content
 Snapshot
 Cover Letter & CV
 Project Summary
 Recommendation
 Caliper Assessment
Projects by Category
Skills Endorsed by
Competency Index byCandidate Summary
Name: Badre Maktari
Age: 33
Work experience: 13 years
Areas: Projects, Quality & IT
Jamal Noureldine – UAE Clearance Manager
“Very bright and personable individual, self-motivated
independent with excellent background, professional
and experienced”
Ali Marjan– UAE Courier Manager
“Badre is a keen learner with great set of skills which
makes him stand apart from others. He has the
potential of making it to the next level through his
determination and commitment. His commitment to
improve quality is noticed”
Awards
FedEx Q-Business Award 2007/16
EMEA Engineering Award 2015
FedEx Bravo Zulu 2006/7/9/15
FedEx Pride Award 2010
FedEx EMEA Idea Award 2005
FedEx Sales Support 2005
FedEx Purple Promise Award 2005
Top 5 - FedEx Projects
 Hub Expansion Program $12m (3 projects)
 Refrigerated Dollies $374k (A FedEx 1st )
 New Surcharge $1.5m (MEISA Region)
 Trucking Contract $1m
 UAE Domestic Service $1.5m
Projects by Category
Recommendations
Nbr. Skill
40 Process Improvement
24 Business Analysis
24 Operation Management
22 Project Planning
19 Management
15 Leadership
12 Project Management
11 Integration
11 Team Leadership

3. I N T R O D U C T I O N
13+ years of project management experience in Middle East region
IT Solutions | Infrastructure Modernization | Process Reengineering
To:
Subject:
HR Department
Innovation / BI / Project Manager
Thank you for your interest in my profile. I wanted to take a moment to outline the reasons where I
believe my experience and skills will make a positive contribution if selected for the role.
I started with FedEx in 2004 and held positions in Customer Technology, Quality Assurance and
Project Management. In my time at FedEx, my responsibilities have encompassed people, projects,
budgets, finances, service levels, sales, customer experience and various types of operations
undertakings. My work has included designing business solutions, managing vendors, corporate
technology roll outs, negotiating contracts, and most recently handling complex facility
modernization projects. My primary strengths include:
1. Solution-orientated mindset
2. A uniquely creative approach to solving business problems
3. Proven to deliver complicated and never-before-attempted projects
4. Ease and familiarity with operational, customer service and IT domains
5. Adaptable to interact with individuals from a laborer to managing directors
6. Motivated to improve quality of processes, systems and infrastructure
7. Coach style to harmonize team conflict and deliver well structure plans
It is my passion to develop solutions that create meaningful change within the IT and business
domain. I am hopeful this portfolio will showcase you my enthusiasm, passion and drive for quality.
Acting as useful support tool to make your final decision at your company.
Sincerely,
Badre Maktari
+971 (50) 260 33 83
hire@maktari.me

4. SENIOR INDUSTRIAL ENGINEER
13+ YEARS OF EXPERIENCE IN IT, OPERATIONS & FACILITIES
Achievement-oriented with strong background in industrial engineering and project management.
Experience with operations management, strategic planning, and supervising complex facility
improvement projects. Thrives in fast-paced, high-pressure environments. Noted for his solution-
orientated mindset, creative flair and quality-conscious attitude.
SKILLS
PROJECT MANAGEMENT
BUSINESS CASE WRITING
FACILITIES MANAGEMENT
CONTRACT MANAGEMENT
RISK MANAGEMENT
QUALITY & COST CONTROL
BUSINESS ANALYSIS
TASK MANAGEMENT
NEGOTIATION
CHANGE MANAGEMENT
TEAM COMMUNICATION
COACHING
KEY PROJECTS
Delivery Options Agile Offering customers 5 delivery options ahead of package arrival 2016
Service Goal Design Building of KPI goals for over 857 individual entities 2016
Sort System Implemented & configure a hub sort system 2016
Caster Decking Extension ($200k) Aircraft container decking expansion and refurbishment 2015
Paperless Aircraft Doc. ($35k) Launch paperless solution for aircraft ground documentation 2015
Refrigerated Dollies ($374k) Develop mobile refrigerated units for cold chain products 2015
Sort Facility Expansion ($2.2m) Rightsizing & waste removal through material handling systems 2014
Trucking Contract RFQ ($1.05m) A trucking outsourcing project to address an area of weakness 2013
Deliver Process Reengineering Process reengineering to avoid loss of oil & gas customers 2013
Storage Facility Upgrade ($104k) A cost beneficial upgrade to avoid up-scaling to a large facility 2012
New Central Courier Facility ($9m) A CAPEX for a multiple purpose facility (program project) 2012
Sale Process Reengineering Simplify account openings across multiple stakeholders 2012
Expansion of Courier Facility ($1.3m) Replace a sort system and double the facility’s footprint 2012
New Aircraft to Network ($188k) Grow infrastructure & workforce to support arrival of new aircraft 2011
Courier Route Restructuring Collect 340k geo-data points and redesign 128 routes/3 countries 2011
Dimensional Machine ($76k) Design & launch an automatic dimension and weighing machine 2010
Courier Operation Audit Create and perform audits on all courier Middle East facilities 2010
Delivery Solution for RTA ($123k) Customer integration and creation of a bespoke delivery solution 2010
Service Improvement ($357k) Improve service from Americas & lead the organization’s growth 2010
UAE Domestic Service ($1.5m) Launch a new service to grab a $10m market segment 2009
Emirates Airline Domestic ($130k) Design an address correction solution for skywards consignees 2008
E: hire@maktari.me
L: linkd.in/1LtJhi5
N: United Kingdom
M: +971 (50) 260 33 83
A: P.O. Box 9239, Dubai,
United Arab Emirates
B A D R E M A K T A R I

5. EXPERIENCE
 PROJECT MANAGER 2008 – Present
FedEx Express: Dubai, United Arab Emirates
Works with Facilities, Operations, and Technology to establish and modernize facilities, assess workforce needs
and procure operational equipment. Automates manual processes and rolls out corporate technology
solutions. Coordinates and facilitates communication between IT and business units.
 Re-engineers internal business processes to remove waste while optimizing
 Project manages small to medium-sized programs ranging from 30k to 2m USD in capital
 Manages full procurement cycle from problem assessment to design and execution
 Prepares & negotiates contracts ranging from facilities, vehicles, sort system to equipment
 Identifies opportunities for cost savings through change of vendors, negotiations,
outsourcing/insourcing
 DISTRICT SERVICE ASSURANCE 2006 – 2008
FedEx Express: Dubai, United Arab Emirates
Audited FedEx locations throughout UAE, Kuwait, and Bahrain against ISO 9001:2000 with total 216 hours
onside auditing completed during process. Collaborated with divisional service team to develop an online
reporting platform graphically representing KPI information for all levels of management. Provided 500 staff
members with ability to quickly access performance data for weekly service focus calls, meetings, and
reports.
 Transposed presentations for Managing Director to deliver to peers, VPs, and other audiences
 Weekly analyses on packages failing service in the region; addressed root causes with teams
 Translated internal KPIs from raw data to high-level graphical reports for various management levels
 Consolidated and researched key operations failures while reporting to Managing Director of
Operations
 CUSTOMER SOLUTION CONSULTANT 2004 – 2006
FedEx Express: Kuwait and Bahrain
 CALL CENTRE CONSULTANT & ENGINEER 2003 – 2004
Altitude: Dubai, United Arab Emirates
EDUCATION
Bachelor in APPLIED COMPUTERS & IT
1 year, IT Topics, Leeds Beckett University, UK
HND in Business Information Technology
3 years, University of Dubai, U.A.E.
Corporate Management Program
2 years, Manager Apprenticeship,
FedEx & Spearhead
Quality Driven Management
2 years, Project Management, FedEx
Agile Software Development
1 week, Software Development, Mphasis
Life Coach Training Program
1 month, International Coaching Federation
Business Analysis (CBAP) & Negotiation Masterclass
2 weeks, Negotiation Skills & Analysis, CMCS Dubai
NLP Practitioner & Emotional Intelligence
2 weeks, Coaching Skills, Six Seconds, Dubai
ISO 9000 Audit & Best Practice Training
2 months, Auditor Training, FedEx
Project Management Professional
2 weeks, Project Management , Simplilearn/FedEx

6. Organization Development
Corrections of organizational issues that encompass studies, justifications and financial analysis
Employee Upgrade A study and justification to create new positions for job description growth 2015
Position Conversions A justification to convert two existing jobs into another role that is needed 2015
Incremental Staff 3 workgroup study to address time coverage and eliminate overtime 2015
Part to Full Time Financial study to gauge the impact of upgrading 60 part timers to full time 2014
Staff Conversions A justification to convert two jobs into another role that was needed 2014
Incremental Headcount Justification to add 13 employees to meet legal aircraft requirements 2013
Employee Upgrades Study and justification to upgrade 14 employees for advance positions 2012
Customer Solutions
Bespoke solutions offered to customers after a requirements analysis
Heavy Weight Solution A consolidation service for Panasonic to reduce their transport costs 2014
Eithad Employee Shipping An integration to enable the customer’s staff to use the FedEx service 2010
Deliver Reengineering Process reengineering to avoid the loss of oil and gas 50 customers 2013
Delivery Solution for RTA Creation of a bespoke solution to integrate with their license product 2010
Emirates Airline Domestic Design an address correction solution for skywards consignees 2008
IT Solutions
A mixture of corporate roll-out project, self-created tools and integrations initiatives
Hand Handle Upgrade Agile Upgrade Windows CE courier devices with tablets & new software 2017
Paperless Aircraft Doc. Launch a paperless solution for aircraft ground documentation 2015
Sort System Setup sort system software to route 14k packages daily to the right zone 2015
Connection Model Created to determine flight to flight connection ability for 100+ daily flights 2014
Advance Passenger Integration of crew data with local airport passenger system 2013
Wireless Dispatch Launch of wireless dispatch solution for the Middle East courier operation 2011
Executive Report System Merge weekly reporting updates across the region into multitier view 2009
Air Cargo System Setup of finical report system to track & mange costs for freight charges 2008
Service Reporting Created a new system to handle the regional KPI reporting for 40 countries 2007
P R O J E C T S B Y C A T E G O R Y

7. Infrastructure Modernizing
Various operation facility upgrades, moves, redesigns & equipment to improve efficiencies
Sort System Upgrade Improve performance & capture $400k of untapped annual revenue 2017
Caster Decking Extension Aircraft container decking expansion and refurbishment 2015
Refrigerated Dollies Sourcing of mobile refrigerated units to support cold chain service offering 2015
Van Line Up Design Redesigned courier vehicle parking layout to maximize facility space 2015
Sort Facility Expansion Rightsizing and waste removal through a new material handling systems 2014
Storage Facility Upgrade A cost beneficial upgrade to avoid upscale to a large facility 2012
New Central Courier Facility A large CAPEX project for a multiple purpose facility in the UAE 2012
Facility Expansion Replaced a sort system and doubled the facility’s footprint in the UAE 2012
New Aircraft to Network Grew infrastructure and workforce to support arrival of new aircraft 2011
Dimensional Machine Design and launch of an automatic dimension and weighing machine 2010
Process Optimizing
Advance efficiencies for existing business processes via analysis, creativity, collaboration & tools
Service Reporting Automated KPI reporting and designed 857 goals for 9 KPIs across groups 2016
Revenue Leakage Enabled a refund process with Dubai Customs to recover revenue lost 2016
High Risk Cargo Enhanced screening for high risk countries & customers profiles 2015
Inventory Optimization Automated package identification, retrieval & eliminated waste 2015
Trucking Contract RFQ Outsource project to address an area of concerns of fleet & costs 2013
Sale Process Reengineering Simplified account opening process & documents with all stakeholders 2012
Courier Route Restructuring 340k geo points collected & 128 routes redesigned in 3 countries 2011
Courier Operation Audit Created and perform audits on all courier facilities in the Middle East 2010
EMEA Eco Drive Program A program that studied economical driving habits & roll best practices out 2009
Product Enhancements
Introduce a new service or features to increasing value proposition offer to the customer
Delivery Options Agile Offering customers 5 delivery options ahead of package arrival 2016
New Surcharge New feature of service, to capture more revenue for the MEISA region 2015
Service Improvement Improve service from Americas into the MEISA region via a flight launch 2010
New Handling Code New feature of service to skip routing of military packages to china 2010
USA to GCC by Noon A detailed financial study to gauge the impact of delivery by noon 2010
UAE Domestic Service Launched a new service to grab a 10m USD market segment 2009

8. R E C O M M E N D A T I O N S
By Management & Professionals
FedEx policy will only allow letters of recommendation to be issued by the HR
department. All recommendations statements have been offered by individuals
during November 2016.
Jovitson Muthiah – Hub Operation Manager
Badre has a natural drive, enthusiasm and creativity for challenges. He is hard
working, top performing and action orientated professional. He has my highest
recommendation.
Jamal Noureldine – Clearance Operation Manager
Very bright and personable individual, self-motivated independent with excellent
background, professional and experienced.
Ali Marjan – Hub Operation Manager
Badre is a keen learner with great set of skills which makes him stand apart from
others. He has the potential of making it to the next level through his determination
and commitment. His commitment to improve quality is noticed.
Kamal Najjar – Manager GSP Operation & Planning
Badre has worked with me at FedEx Express over 5 years. While I’ve interacted with
Badre on several occasions and tasks, I’ve gotten to know him as a reliable
colleague with ample creativity and strong ability in delivering projects and
handling customers.
Christo Fourie – Regional Security Manager
Badre displayed excellent skills in understanding of the requirements,
communication and consistently exceeded my expectations. On a personal level
he enthusiastic and has a clear vision with foresight into possible obstacles that
might influence the project’s successful execution.
Nisar Khan – IT Solution Integrator
Badre deeply cares about delivering the purple promise. He is highly intelligent
and has a knack for solving complex problems. He is very creative in working
around challenges and does whatever it takes to deliver business objectives.
Arun Bakshi – Air Ops Dev Advisor
I’ve gotten to know him as a reliable employee with excellent project
management skills, handling medium & high impact projects.
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