The document discusses the roles and responsibilities of travel agents or travel management companies (TMCs). It states that TMCs act as retailers by selling and promoting travel products and services, and can serve as a one-stop shop for travel and tour needs. It emphasizes that TMC employees must be good communicators, people-oriented, and knowledgeable about the services offered. It also lists important skills for TMCs such as communication, computer, writing, and customer service skills. Finally, it discusses the importance of TMCs focusing on sales to generate more revenue and earn service fees in addition to ticket and booking commissions.