Introduction of Tourism and Hospitality Marketing
Characteristics of the Tourism Industry
Tangible
Inseparable
Variable
Seasonal
Substitutable
High involvement
This presentation covers (1) Social impact of tourism; (2) Effects of globalization on tourism development; (3) Sex tourism and exploitation of women; and (4) Trends and issues shaping tourism and hospitality development.
This presentation covers (1) Social impact of tourism; (2) Effects of globalization on tourism development; (3) Sex tourism and exploitation of women; and (4) Trends and issues shaping tourism and hospitality development.
Tourism and Transportation are inextricably linked. As world tourism increases, additional demands will be placed on the transportation sectors.
Source: C. Goeldner, Z. Cruz
Message me if you want to have a copy of this presentation. Thanks.
Micro Perspective on Tourism and Hospitality IndustryRubie Clavel
This course will cover the workings, operations and the integrative activities of major stakeholders in the Tourism and Hospitality Industry. The student will also gain knowledge on managing and marketing a service-oriented business organization. Apart from the scope and structure of travel organizations and planning of specific business of the nature and distinctive characteristics of each sector of the entire tourism industry, focusing on management, organization and planning of specific business strategies for the various entities in the local setting. This will also involve the analysis of the possible impacts of external factors and trends on the different tourism industry sectors and specific types of business. It will also look into client profiling such as travel motivations and influences as it relates to aligning strategic and tactical solutions to the business. The course also identifies the employment opportunities available in each sector and the corresponding qualifications for the jobs.
Tourism and Transportation are inextricably linked. As world tourism increases, additional demands will be placed on the transportation sectors.
Source: C. Goeldner, Z. Cruz
Message me if you want to have a copy of this presentation. Thanks.
Micro Perspective on Tourism and Hospitality IndustryRubie Clavel
This course will cover the workings, operations and the integrative activities of major stakeholders in the Tourism and Hospitality Industry. The student will also gain knowledge on managing and marketing a service-oriented business organization. Apart from the scope and structure of travel organizations and planning of specific business of the nature and distinctive characteristics of each sector of the entire tourism industry, focusing on management, organization and planning of specific business strategies for the various entities in the local setting. This will also involve the analysis of the possible impacts of external factors and trends on the different tourism industry sectors and specific types of business. It will also look into client profiling such as travel motivations and influences as it relates to aligning strategic and tactical solutions to the business. The course also identifies the employment opportunities available in each sector and the corresponding qualifications for the jobs.
1 This information is proprietary to Dr. Minsun Kim. Sc.docxjeremylockett77
1
This information is proprietary to Dr. Minsun Kim. Scanning, copying, website posting, or reproducing and
sharing in any form is strictly prohibited.
Module 1-Lecture 3
S14
This is lecture 3. In this lecture, we will address 1 question: What external environments can influence hospitality and
casino marketing?
S15
The hospitality industry has faced diverse situations, such as economic recession, international terrorism, overbuilding of
hotels and casinos, increased competition, increased emphasis on technology and the environment, newer forms of
distribution and sales using technology, increased foreign ownership, changes in dining habits, and globalization.
ᴥ Each of these external forces has greatly influenced the sales of hospitality products and services.
S16
-When marketers consider changes in marketing strategies, they often examine the changes in five major external
environments: economic, social, competitive, political & legal, and technological environments.
ᴥ -Individual organizations cannot directly influence their external environments, but they can monitor changes and
engage in some level of environmental scanning, so they can take advantage of marketing opportunities while at the
same time forecasting any threats to their business.
-So, let’s talk more about the five major external environments.
S17
First, economic environment.
Consumers’ purchasing power, which is an ability to purchase products or services, is directly related to the economic
health of the city, state, and country.
ᴥ As marketers study the economic environment, they are concerned about things like inflation, recession,
unemployment, resource availability, tax rates, interest rates, personal and business income growth, and consumers’
confidence in the economy.
ᴥ -Marketers in the hospitality industry should also carefully monitor “discretionary income”.
Discretionary income is an individual’s income that is available for spending after deducting taxes and necessary
expenditures on housing, food, and basic clothing. It is because the hospitality products, such as hotel rooms, casino
games, and vacation trips are often not necessary products or services. When consumers have limited discretionary
incomes, the needs for the hospitality products or services would be reduced.
S18
-Second, social environment.
There are constant changes in the social environment as consumers evolve. For example, there have been changes in
demographics, such as age, income, education, occupation, family size, marital status, and gender.
Also, there have been changes in consumers’ attitudes, interests, and opinions that determine their lifestyle. For
example, the proportion of two-income families and the increased time pressures have changed their travel behaviors.
These families take more but shorter vacations to fit their busy lifestyles.
2
ᴥ -Third, competitive environment.
The hospitality industr ...
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1. Introduction of Tourism and Hospitality
Marketing
&
Characteristics of the Tourism Industry
PREPARED BY : RODEL S. HINTAPAN
2.
3. Introduction
Marketing is the process for getting a company’s
product or service out to consumers.
Tourism and hospitality marketing is how
segments of the tourism industry such as
transportation, hotels, restaurants, resorts,
amusement parks, and other entertainment and
accommodations businesses promote their
products or services.
4. The following summarizes the 3 main components
of the marketing concepts:
1. Customers’ needs/wants/demands- the focus of
the marketing concept is to satisfy customer’s
needs, wants, and demands
2. Profitability- companies aim to generate profits by
satisfying their customer’s demands better than
their competitors;
3. Integrated marketing- marketing is concerted
effort from all personnel within a company.
5. Tourism and hospitality are
service industry, therefore a
different approach is required for
its implementation
The special features of tourism
and hospitality marketing are ….
9. Intangible: Looking at the photograph will
never equate to the experience of having
one’s hair blown by the wind, feeling the
sun’s penetrating heat while basking on it,
and hearing the roar of the motorboat.
This is why the word of mouth is highly
effective means of promoting tourists
destinations.
11. Inseparable: Inseparable of the
guests and product or services.
Since what is being sold is the
experience, the product and the
consumer cannot be in different
places.
13. Variable: the tourism experience is likely to
be different depending on when the
product is availed, who is one with, and
how the service providers deliver the
service at the time of consumption.
15. Perishable: airline and restaurant
seats, hotel rooms, and function
rooms are perishable products. For
example, if the rooms are unoccupied
during that day then that’s a lost for
the company.
17. Seasonal: seasonality does not
refer to seasons of the year or the
weather conditions. It also refers
to behavioral patterns of the
travel market.
19. Substitutable: with new destinations emerging and
competing in the global marketplace, one
destination can easily be substituted for another
destination. When a new restaurant opens, the old
favorites are relegated to second choice. However,
identifying one’s competitive advantage and a
unique selling proposition may help make a
tourism product less substitutable.
21. Tourism as a high involvement product
Decision making in the purchase of tourism
products is considered to be of high involvement.
Tourism products of high involvement mean that
there is a greater degree of thought or study
involved prior to the purchase.
Expensive, complex, and unrepeatable are
characteristics of high involvement.
22. Expensive product-go through a long and detailed
process of canvassing and comparing of brands,
suppliers, and product features- one would surely make
detailed comparisons before finalizing any purchase.
Consumers may find complex products difficult to
purchase. Travel packages can be considered complex
mainly due to the variety of products and services
available.
The unrepeatable nature makes it a “once in a lifetime”
purchase. High cost of travel may not be repeated