This document is a resume for Yolanda Montalvo seeking a new managerial position. She has over 15 years of experience in logistics, transportation, operations management, and training. Her most recent role was as an Operations Training Specialist at FedEx Ground, where she managed training programs and ensured proper employee onboarding and development. Prior to that, she worked as an Operations Manager at FedEx Smart Post and as a Logistics Auditor. She is results-oriented with strong leadership, communication, and teamwork skills.

1. YOLANDA MONTALVO
281 Coralwood Ct. Kissimmee, FL 34743
Cell: 407-973-8656
adnaloy75@gmail.com
SUMMARY
To obtain a position where I can maximize my multi-layer of management skills, quality assurance,
program development, training experience, customer service and a successful track record in Logistics and
Transportation environment. I am now looking for a new and challenging managerial position, one which
will make best use of my existing skills and experience and also further my personal and professional
development. Results-oriented, high-energy, hands-on professional, with a successful record of
accomplishments in freight, and customer service oriented industries. Major strengths include strong
leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful
respect for compliance in all regulated environment, as well as supervisory skills including scheduling,
training, payroll and other administrative tasks.
EDUCATION
Bachelor in Business Administration (BBA)/Information Technology 2011
Universidad del Turabo – Ana G. Mendez University System Orlando FL
Magna Cum Laude
EXPERIENCE
FedEx Ground Orlando, FL
Operations Training Specialist 04/2016 – Current
• Manages the training curriculum for all employees in the facility.
• Ensures Package Handler training events are properly prepared and executed with established
material within established timelines.
• Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training
with them on the dock and guiding managers on effective training methods.
• Manages and leads weekly Package Handler retention team meetings.
• Provides training, follow-up coaching and feedback to managers based on individual needs and
development opportunities.
• Works with the facility Senior Manager, District Staff and the PGH University to determine training
gaps.
• Responds to requests for and questions about training initiatives in a timely fashion.
• Conducts Package Handler orientation as needed.
• Responds to employee inquiries.
• Engages all levels of internal customers in activities, meetings, special events and handles issues and
questions.
• Assist in employee onboarding, peak planning and built effective relationships with management staff
and employees at all levels.
• Work closely with HR Business to conduct BCSA mock tests.
• Audits and completes, I-9’s, package handler, exempt, non-exempt files, terminations.
• Collaborates with Operations Managers and HR Business Partner to develop strategic plans and
actions to reduce voluntary turnover to goal and increase employee engagement.
• Other duties as assigned.

2. FedEx Smart Post Orlando, FL
Operations Manager 10/2011 – 04/2016
• Overseeing and supervising the day-to-day operation of the hub to provide the best possible service to
the customers.
• Conduct presorts meetings to communicate values, strategies, and objectives, and assign
accountabilities; plan, monitor, and appraise job results; develop a climate for offering information
and opinions.
• Ensure compliance with all safety and work rules and regulations, and the maintenance of
departmental housekeeping standards
• Motivate employees to maximize productivity and potential through reward and recognition
programs.
• Assess and define assigned hub employee training needs and participate in on-the-job and new hire
training. Provide educational opportunities to employees.
• Conduct Interviews
• Process Terminations
HD Supply Orlando, FL
Logistics Auditor 12/2002 to 10/2011
• Examine financial records and accounts to check their accuracy.
• Verify bills’ validity, duplicate payments, accessorial charges and use of correct tariffs.
• Assist branches with training on how to process freight via electronic data interchange (EDI).
• Work directly with the National Account Managers of assigned carriers to ensure payment and
completion of shipment.
• Freight research (BOL, DR and WC documents) to ensure cost savings.
• Work with Aging reports and other financial reports that are of critical importance to the freight-
payables department.
• Analyze and solve freight billing discrepancies.
• Assist branch managers with any freight inquiries.
SKILLS
• Establishing and Implementing Goals and Objectives
• Proven ability to lead, motivate and build successful teams.
• Understand all legal, regulatory, information security and compliance requirements.
• Achieving targets in a dynamic and complex business environment.

3. • Team leading & people development skills.
• Able to manage and develop a diverse group of highly skilled people.
• Building and maintaining strong and effective relationships with employees, vendors, customers
and carriers.
• Bilingual English and Spanish.
• Certified to Operate Forklift and Walkie-Rider.
• Employee development through Coaching and Training.