Best Practices for
               Campus Recruitment:
                   Case Study




Presented by: Jennifer R. Henley, PHR
A little about me
   West Virginia Native

   Reside in the nation’s sailing capital

   HR Consultant

   College Sports Enthusiast

   Former Campus Recruiter
CAMPUS RECRUITMENT 101


                  Always stay FOCUSED


                  Be DIRECT


                  CONNECT
Making the Grade
Recruiting Strategy


 Campus-oriented internships   66%
 Career fairs                  62%
 Campus information visits     48%
 Faculty                       44%
 Interviews                    40%
 Alumni working for company    49%
 Employee referral             44%
 Social media                  36%
 External agents
   National job aggregator      50%
   Advertisements               28%
   Local and state job boards   26%

                                      Recruiting Trends 2011-2012
                                      Michigan State, 41st edition
Best Practices for
Campus Recruitment:
    Case Study
Past Approach



Previous Approach:
 Broad outreach to various schools
 Multiple programs for specific divisions
Practice:
 Inconsistent message, materials
 Little feedback or measurement
Results:
 Need for improved practice
Current Strategy



Strategy:
   Targeted campus selection
   Diversified approach with streamlined process
   Solidified partnership with schools
Marketing:
 Consistent brand message
 Diversified channels and approaches to reach students
Measuring:
 Ongoing review of success
 Regular feedback
School Selection




High-touch: High frequency




 Frequent and
 moderate exposure




 Virtual, l
 ess
 frequent
Careers on FreddieMac.com > Old Pages

                    Pages were text heavy & static
                    Messaging lacked consistency
                    Minimal use of graphics
                    No dynamic features on pages
FreddieMacCampus.jobs

Goal- Enhance the Careers section of FM.com using new recruitment
messaging, refined target audience content, and new visual elements
FreddieMacCampus.jobs
FreddieMacCampus.jobs
Campus Calendar

Searchable events
calendar
Data fields include
event name or
description, school
name/location and
date/time of event
 Dashboard is
accessible online by
Campus Relations
staff to filter, have
notes and follow-up
A New Process: A Candidate Database

                     Candidate Database
                      Resumes sent to database after
                       submission
                      HR can manage and export
                       candidate resumes into various
                       formats (excel, word, etc.)
                      Same database allows HR to
                       manage and show upcoming
                       events

                     HR uses data to:
                      track job applicants
                      create related reports
                      maintain dialogue with prospects
                      prepare for events in advance
Campus Recruiting Displays & Giveaways
Campus Packet Inserts
Campus Presentations
Campus Ads
& Flyers
Campus E-Cards

              E-Card link emailed to students prior to upcoming
             events on college campuses
              E-Card template reused for each campus location
Event RSVP




Allows visitors to
extend an invitation
to friends, too!
Freddie Day for Prospective College Hires

                 Students invited to visit HQ
                 Goodie bag distributed with guidebook
                 Speed interviews held with hiring groups
                 Survey card distributed at end to gauge success
                of day
                 Job offers are made to select candidates following
                the visits
Freddie Day Padfolio
Campus Courting
Family Follow-up
                   Hello,

                   You can be very proud of Jennifer
                   for making the decision to attend
                   our onsite Freddie Day.
                   We hope she enjoyed meeting
                   our executives and touring the
                   campus.

                   And we hope you understand the
                   impact she will make on our
                   country when she chooses to begin
                   her career with us.
Results



 Improved recruitment through greater recognition and
  distinctive identity
 Increased career fair hiring effectiveness
 Significant increase in qualified candidate traffic to the
  career website
 Visitors spending longer amounts of time looking at
  information on career site
 Over 55% positive student feedback received in one
  week
Confidence
    is a lot of this game or any game.



   If you don't think you can,
           you won't.




                                 ~Jerry West

Best Practices for Campus Recruitment: A Case Study of Freddie Mac

  • 1.
    Best Practices for Campus Recruitment: Case Study Presented by: Jennifer R. Henley, PHR
  • 2.
    A little aboutme  West Virginia Native  Reside in the nation’s sailing capital  HR Consultant  College Sports Enthusiast  Former Campus Recruiter
  • 3.
    CAMPUS RECRUITMENT 101  Always stay FOCUSED  Be DIRECT  CONNECT
  • 4.
    Making the Grade RecruitingStrategy  Campus-oriented internships 66%  Career fairs 62%  Campus information visits 48%  Faculty 44%  Interviews 40%  Alumni working for company 49%  Employee referral 44%  Social media 36%  External agents National job aggregator 50% Advertisements 28% Local and state job boards 26% Recruiting Trends 2011-2012 Michigan State, 41st edition
  • 6.
    Best Practices for CampusRecruitment: Case Study
  • 7.
    Past Approach Previous Approach: Broad outreach to various schools  Multiple programs for specific divisions Practice:  Inconsistent message, materials  Little feedback or measurement Results:  Need for improved practice
  • 8.
    Current Strategy Strategy:  Targeted campus selection  Diversified approach with streamlined process  Solidified partnership with schools Marketing:  Consistent brand message  Diversified channels and approaches to reach students Measuring:  Ongoing review of success  Regular feedback
  • 9.
    School Selection High-touch: Highfrequency Frequent and moderate exposure Virtual, l ess frequent
  • 10.
    Careers on FreddieMac.com> Old Pages  Pages were text heavy & static  Messaging lacked consistency  Minimal use of graphics  No dynamic features on pages
  • 11.
    FreddieMacCampus.jobs Goal- Enhance theCareers section of FM.com using new recruitment messaging, refined target audience content, and new visual elements
  • 12.
  • 13.
  • 14.
    Campus Calendar Searchable events calendar Datafields include event name or description, school name/location and date/time of event  Dashboard is accessible online by Campus Relations staff to filter, have notes and follow-up
  • 15.
    A New Process:A Candidate Database Candidate Database  Resumes sent to database after submission  HR can manage and export candidate resumes into various formats (excel, word, etc.)  Same database allows HR to manage and show upcoming events HR uses data to:  track job applicants  create related reports  maintain dialogue with prospects  prepare for events in advance
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
    Campus E-Cards  E-Card link emailed to students prior to upcoming events on college campuses  E-Card template reused for each campus location
  • 21.
    Event RSVP Allows visitorsto extend an invitation to friends, too!
  • 22.
    Freddie Day forProspective College Hires  Students invited to visit HQ  Goodie bag distributed with guidebook  Speed interviews held with hiring groups  Survey card distributed at end to gauge success of day  Job offers are made to select candidates following the visits
  • 23.
  • 24.
  • 25.
    Family Follow-up Hello, You can be very proud of Jennifer for making the decision to attend our onsite Freddie Day. We hope she enjoyed meeting our executives and touring the campus. And we hope you understand the impact she will make on our country when she chooses to begin her career with us.
  • 26.
    Results  Improved recruitmentthrough greater recognition and distinctive identity  Increased career fair hiring effectiveness  Significant increase in qualified candidate traffic to the career website  Visitors spending longer amounts of time looking at information on career site  Over 55% positive student feedback received in one week
  • 28.
    Confidence is a lot of this game or any game. If you don't think you can, you won't. ~Jerry West

Editor's Notes

  • #8 In essence, these are the realities that we were faced with as a team. To button up this process and arm the team with effective tools, our goals in 2009 is to ensure there is a strategic process, guaranteed performance and ongoing analysis based upon regularly review metricsHow FM positions were marketed?No strategy or thought about the best approachPoor representation of FM positions (Titles, Scraping) and lack of measurement> This will set the stage for us to explain the WHY Substantial investment in Monster & LatPro with little to no involvement from the Recruiters, due to the Practice of postings, their was dependency upon the scrape/wrap of the sites. This left the postings inconsistent, use of the incorrect logo and also no real description of the nature of the job, or the culture of the organization. And, the manner for which the postings were listed were not effective in relevant search terms, mostly due to abbreviations, etc. In addition, there was no account audit to review and analyze the measurement or reporting from the sites to adjust or reallocate the spend to the needs of the team. Overall, on Monster, due to our manner in which we posted using abbrev terms and position titles our AVGE VIEW WAS 50% LESS THAN NATIONAL AVERAGE. However….the SILVER LINING – is that ONCE a Candidate spent the time to identify Freddie Mac had a job online the CTR (click-thru rate) was WELL ABOVE (30%) the National Average on Monster.
  • #9 In essence, these are the realities that we were faced with as a team. To button up this process and arm the team with effective tools, our goals in 2009 is to ensure there is a strategic process, guaranteed performance and ongoing analysis based upon regularly review metricsHow FM positions were marketed?No strategy or thought about the best approachPoor representation of FM positions (Titles, Scraping) and lack of measurement> This will set the stage for us to explain the WHY Substantial investment in Monster & LatPro with little to no involvement from the Recruiters, due to the Practice of postings, their was dependency upon the scrape/wrap of the sites. This left the postings inconsistent, use of the incorrect logo and also no real description of the nature of the job, or the culture of the organization. And, the manner for which the postings were listed were not effective in relevant search terms, mostly due to abbreviations, etc. In addition, there was no account audit to review and analyze the measurement or reporting from the sites to adjust or reallocate the spend to the needs of the team. Overall, on Monster, due to our manner in which we posted using abbrev terms and position titles our AVGE VIEW WAS 50% LESS THAN NATIONAL AVERAGE. However….the SILVER LINING – is that ONCE a Candidate spent the time to identify Freddie Mac had a job online the CTR (click-thru rate) was WELL ABOVE (30%) the National Average on Monster.
  • #10 Quite simply…this is what NAS does. By reviewing the market, identifying the needs we provide counsel & coach the identified best ways to position Freddie into the marketplace – we know the companies that are successful are taking the appropriate steps to receive a greater ROISTRATEGY: consistent & concise – selective with postings (not wrapping, track success – speaks to the measurement) We do this in a variety of ways - REWRITES, NOT SCRAPING (Job Title, Job Description, Job Responsibilities), WHICH WILL IN TURN…INCREASE PEFORMANCE> increases job search relevancy> bullet points - w/ HTML formatsJob Title Traditional & Concise No unpopular abbreviations No location, pay phrase, rhetorical questions or words describing the titleJob Description Restate the job title anywhere Include brief information about culture Use bullet points to specify job dutiesJob Responsibilities Use bullet points to specify requirements Include keywords that restate the title, job types, industries, duties- Brand Builder Template (as you just saw) - SELECTION of jobs posted – far less on a regular basis (20, every 14 days w/ auto refresh….not ALL are taken from the ATS to post automatically) MEASUREMENT – ongoing review & analysis