This document contains the skills, qualifications, work experience and personal information of Moussa Kassem. He has over 10 years of experience in retail management roles in Dubai, UAE. His skills include fluency in English and Arabic, proficiency in MS Office programs, and strong customer service, communication, problem solving and leadership abilities. His career history includes positions as Store Manager for various luxury fashion boutiques from 2013 to the present.

1. SKILLS AND QUALIFICATIONS:
 Language: English (fluent) Arabic (mother Tongue)
 Computer Skills: MS Word, MS Excel,LAN POS CashSystem
 Behavioral Competencies:
1. In charge withHandlingShop,Deposit,Transaction,SchedulingStaff,Transfer,
Arranging& Merchandising, Reporting,Planning&Organizing.
2. Achievementdriven.
3. ExcellentCommunication&interpersonal skills
4. PossessesCustomerService SellingTechniques.
5. EfficientProblemSolvingSkills.
WORK EXPERIENCES:
 Senior Sales Associates @ Carlo Ventura (Present)
Dughmosh group – Baniyas Square, Dubai, UAE
o Maintain responsibility for overall financial performance of individual
store.
o Maintain solid communication and feedback relationship with store
management.
o Ensure interior and exterior of store is kept to company standards.
o Creating display designs, developing pricing and tag concepts,
researching consumer behavior.
o Maintain team environment between associates.
o Training, Supervising & Appraising New Staffs.
o Promote brands using visual strategies.
MoussaKassem
Mobile Number: +971 50 171 8850
Location: Al Muraqqabat Road, Diera, Dubai, UAE
Email address: moussalikassem@gmail.com
mossakassem@hotmail.com
CAREER OBJECTIVE: A highly organized and result driven professional with 10
year’s experience in UAE, self-motivated innovative and detail oriented with
excellent interpersonal skills. Managing the team, ensuring the attainment of sales
target.Delivering an outstanding customerservice.
.

2.  Store Manager @ Versace Jeans (2015 – 2016 )
Valencia Shoes LLC – Yas Mall, Abu Dhabi, UAE
o Buildandmaintaincustomerrelationshipinordertobuildstrong loyalty.
o Performinginventoryonamonthlybasis.
o Skilledinareascashiermanagement.
o Ensure consistencyincustomerservice deliverandhandle complaints.
o Orderand replenishall goodstoavoidanyoutof stocksituation.
o Prepare schedule toensure fullcoverage of the shopfloor.
o Responsible forcoachingandtrainingteammembers.
o Manage and Engageddelegate responsibilitiesof teamreports.
o Involvedinthe recruitmentprocessof shop.
o Maintainhighstandardsof Visual Merchandizing.
o Conductdailywalkthroughstocheckpresentationstandards.
 Store Manager @ House of Fraser (2013 – 2014)
Valencia Shoes LLC – World Trade Center, Abu Dhabi, UAE
o Handling two section in department store, porsche design, Valencia Shoes.
 Store Manager @ Valencia Shoes – Mall of Emirates (2013)
 Store Manager @ Fabi Boutique&Vicini Giuseppe Zanotti – Dubai Mall (2013)
 Store Manager @ Vinci Camuto Boutique (2011– 2012) – Mirdiff City Center
o Responsible formanagingshowroomoperations,proceduresandassigned
operatingbudgets.
o Regularinspectingof productstocertifysuitability.
o Ensuredthe propermerchandisingstandardsmaintained.
o KeepingSalesteammotivatedtomeetmonthlytargets.
o Orderand replenishall goodstoavoidanyoutof stocksituation
 Assistant Shop Manager @ Fabi Shoes & Bags (2009 – 2011)
Valencia Shoes LLC – Dubai Festival City, Dubai, UAE
o Responsible formanagingshowroomoperations,proceduresandassigned
operatingbudgets.
o Regularinspectingproductstocertifysuitability.
o Ensuredthe propermerchandisingstandardsmaintained.
o KeepingSalesteammotivatedtomeetmonthlytargets.
o Demonstrate perfectproductknowledge andseekregularupdates.

3.  Shop In-charge @ Comfort Shoes Boutique (2008)
 Shop In-charge @ Casadei Shoes Boutique (2008)
Valencia Shoes LLC – Wafi City Mall, Dubai, UAE
o Responsible formanagingshowroom operations,proceduresassigned.
o Regularinspectingof productstocertifysuitability.
o Ensuredthe propermerchandisingstandardsmaintained.
o KeepingSalesteammotivated tomeetmonthlytargets.
o Demonstrate perfectproductknowledge andseekregularupdates.
o Performinginventoryonamonthlybasis.
o Manage and Engageddelegate responsibilitiesof teamreports
 Senior Sales Associate @ Vicini(2007) – Burjuman Mall, Dubai, UAE
 Senior Sales Associates @ Valencia Shoes Boutique (2007) – Deira City Center,
Dubai, UAE
o Ensuredeach customersreceive outstandingservice byproviding afriendly
environmentwhichincludesgreetingandacknowledge them.
o Maintainan awarenessof all promotionsandadvertisements.
o Assistinprocessingandreplenishingmerchandiseandmonitoringfloor
Stock.
o Regularinspectingof productstocertifysuitability.
o Ensuredthe propermerchandisingstandardsmaintained.
o ProvidingAssistance incompletingprice changingwithinthe department.
o Prepare the customerordersanddeliveryarrangements.
PERSONAL INFORMATION:
Citizenship: Lebanese
Gender: Male
Date of Birth: June 1, 1974
Place of Birth: Beirut, Lebanon
Civil Status: Single
Visa Status: Employment Visa
Driving License: Available
EDUCATIONAL BACKGROUND
Secondary (HighSchool)
Lebanese High School,Beirut Lebanon
SY- 1990
I herebyaffirmthatall the informationprovidedinthisapplicationistrue andcorrectto the bestof my
knowledge andbeliefs.
Moussa Kassem
Applicant