MonitorIT Solution Overview - Webinar 9th December 2014
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The document summarizes the Monitor Transaction Management System, which provides a cashless payment solution for campuses. It discusses the benefits of going cashless such as increased security and spending. It outlines considerations for implementing a cashless system. The Monitor Suite was presented as an integrated solution that provides a single accounting database, centralized transactions, and applications like point of sale, printing, laundry, and reporting from a single vendor.
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MonitorIT Solution Overview - Webinar 9th December 2014
- 1. The Monitor Transaction Management System Cashless Campus Overview Presenters: Alan Christie , Howard Tucker Start Time: 9.15am Shortly before the start time shown above, the presenters will arrive – please hold until then.
- 2. Formalities o Can you hear me OK? • If not, please advise via the question panel o Questions + feedback • Send in via the panel as you think of them • Invite input at the end of each section • Off-line discussions o Presentation slides: Available on request
- 3. Today’s topics Why cashless? Barriers to cashless Considerations Scope of cashless The Monitor Suite Why Monitor?
- 4. Account for everything Centralise all ‘Points of Sale’ Get control and accurate data Improve ‘Customer Service’ Why Cashless Enhance security Increase spend on campus by up to 20%
- 5. Barriers to a cashless environment Stakeholder buy-in Multiple solutions already in place Control over cash Not everyone has access to a bank account Who will manage it
- 6. Considerations What is the optimum for your organisation? • OPEN or CLOSED loop? • Float owner – bank or FHE Institute • Balance on card or server? • Single account or Multiple accounts? • What controls should users have?
- 7. Scope – Cashless/Single Card
- 8. Why Monitor for cashless? • Built upwards from a transactional and accounting engine as the primary module. • Best of breed approach – replace or retain and integrate the applications you want • Single account balance or a multiple account solution • Global customer base. • The ONLY system that includes a comprehensive suite of products from a single source
- 9. Monitor Software Suite SupervisorNet Supervisor Administrator Web Admin Essentials My Monitor Monitor Express Insight Reports Monitor Print & Copy Fines & Fees My Reservation Cashless Vending Point of Sale & Online Ordering Laundry Controller
- 10. Monitor Database Integration Access Control Attendance Recording ID Card Production Payments Other Purchases Visitor & Contractor Security Identity Checks Local Transport Leisure Membership Student Union / Voting Parking Payments Locker Access
- 12. Monitor Web Admin Essentials
- 13. My Monitor
- 14. Point of Sale • Serve customers efficiently and accurately with minimum key strokes • Manage stock levels with support for reading and printing barcodes • Produce professional receipts with your logo • Control and report on fast and slow selling items • Supports spend limits • Run a wide range of reports • Off line capability mode
- 16. Cashless Vending • Monitor and control access to multiple chargeable services • Key pad, swipe and proximity card operation • Supports the industry standard MDB protocol • Full on-line transaction recording and detailed reporting
- 17. Monitor Print Accounting Rules Web & MobilePrint Print Popup Charge Codes Quota Secure Pull Printing Copy, Fax & Scan Accounting Rules
- 18. Fines and Fees • Shows library or other fines and fees • Works with My Monitor • Kiosk or online payments • Use (library) card or chip and pin • Part payments • View statement
- 19. 24 Hour Laundry • Reduce coin collection overheads, on-site attendants and service calls • Control up to 24 washers or dryers • Full on-line transaction recording and reporting • Centralised control, audit and management • Web interface to show machine activity
- 20. Monitor Express • Configure user interface including branding • Easy to use touch screen application designed for use with a kiosk • View current Kiosk capacity and set alerts • Let’s users add funds • Launch 3rd party applications • Casual user tickets • Cash (Notes and Coins) • Chip and PIN • Receipts
- 21. My Reservation Computers Facilities Assets Multi-type Reservations Charge Limit / Quota Notifications Integrate LMS
- 22. Monitor Insight Reporting • Central reporting tool for any transaction • Web browser based • Click and run reports • Graphical & tabular • Report filters and save favourites • Payments / Kiosk reports
- 23. In Summary The Monitor Transaction Management System • Single accounting database • Centralised transactional data • Reduced cash handling • Increase campus spend • Detailed reports to assist with trending • Improve speed of transaction • Enhance Student experience • Multiple Applications from a single source
- 24. The Monitor Transaction Management System Thank you & Questions Find out more at http://monitorit.co.uk/
Editor's Notes
- Good morning
- First and foremost I hope everyone can hear me. - CLICK If you can’t hear me clearly then please notify me via the question function in the control panel. CLICK. Due to the large number of people attending today's webinar and for the comfort of other listeners and in order to minimize any background noise we will be running the session in Listen Only mode. If you have any questions please note them down as they come up and submit them via the questions function on the go to webinar panel and we will answer at the end of each section. These will be treated anonymously or alternatively we can take any individual in-depth discussions that may be required offline. CLICK. All of the slides shown today will be available on request. NEXT SLIDE
- Why Cashless – there are some fundamental benefits to organisations that move toward a cashless environment so we can take a few minutes to review these Barrier’s to cashless – There are always reasons not to do something and we can cover some of the typical arguments against implementing cashless Considerations – we can review some of the considerations that need to be discussed and agreement before moving forward with a project of this nature Scope of cashless – You have to considered the benefits to your organisation for a cashless solution but the opportunities might be larger than you think. Howard will then take you through a general overview of the Monitor Suite of products which will highlight the many benefits covered under the scope of cashless environment and answer the question “Why Monitor”
- You don’t have to centralising all points of payment in order to go cashless. Each system can have it’s own cashless balance managed via its own cashless system. However, if you are looking to implement this it’s an opportunity to review how things are current done and optimisation is crucial to delivering the maximum benefits of cashless environment. Therefore we need to ensure all the applications can at least integrate to a common system. Understanding spending on campus is a major benefit: what, where, when and who by. It all helps when making informed decisions in regards to future investment, justifying spend and ensuring that it is going to improve the student experience. The single system means that you get control centrally and that the data is accurate and things like reconciliation of funds are easy. You’ll need a system that is simple and convenient for your users , they need to be able to add and access values quickly, they need to know what they have spent and what they have remaining. And this information needs to be readily available. And if you get it right you may be surprised to know that spending within your organisation will actually increases. Most organisations see an average of 20% increase in revenues generated by applications using the cashless environment. Just through being more convenient it encourages students to spend on campus. And finally security wise - having less cash on campus helps reduce theft. A central accounting system also reduces fraud and errors. It’s definitely a system that most Financial Directors will prefer –
- There will always be reasons not to look at a cashless environment. When you look across your organisation there will always be one application that MUST be separate and managed independently. All these separate applications have their own set of stakeholders and that is a lot of people to convince it should be changed. This doesn’t have to be that difficult. The same can be said of your current solutions, some might even be supplied by long standing IT or contract suppliers. Changing these mid-contract would be a nightmare and cause too much additional work. Franchises will resist this as they will no longer control the cash flow through their business Then there are concerns over some of your users, what if they don’t have bank accounts? Any finally – this can’t be a simple solution and who is going to manage it. I’m sure everyone in your organisation is already over-stretched so you don’t want to add to peoples workloads.
- Talking about an open loop system as one where the card owner is the ‘bank’ – the funds are managed outside of the organisation and all points of payment require an EMV reader. This is common and may make sense when it comes to catering where you do expect chip and pin or contactless now at each till. It makes less sense if you were to think of all the other payment point like multi-function printer which still need to recover cost but make open loop less attractive. So considering Closed loop. This means that the balances are held within then organisation – they are the float owner. Once the account is used for everything the total float isn’t inconsiderable which is a nice advantage for the organisation to earning interest on balance and improving cash flow It’s worth saying that when we refer to balance being held by the organisation it’s not stored on the card – it’s in the database. Providing better security if a user loses their card they don’t lose their balance – they simply go on line to an admin point and lock the account until they are issued a new card. The next point is one we know can cause a lot of frustration amongst students – do we have a single balance or multiple balances? We recommend a single account for adding funds to but then have separate balances for different goods and services and allow students to transfer between them – we’ll show this shortly. The final consideration here is how much involvement you want parents to have – if you deem this important we’ll be showing some parental controls that could be made available.
- Here we shows the potential for a single card – it’s scope can be a lot wider than we perhaps we expect. We have the obviously requirements like cashless catering, or other on-line purchases, print and copy as well as physical access control but what about some of the other less common opportunities like: Integration with local transport schemes Laundry and vending payments Membership & access to local leisure facilities Attendance recording to name just a few.
- The Monitor solution uses an SQL transactional database as the central engine, this is called Supervisor Net. The concept behind the Monitor solution is to offer a full range of modules covering the large array of cashless and single card requirements or offer integration with those 3rd parties applications that must remain or are essential to your business. The database balance can be held as a single purse for all solutions or separate for each solution (or a mixture of both if required) The system is in use across the globe with a worldwide support infrastructure Monitor is the ONLY system that offers such a wide array of internally developed modules for the single card / cashless environment. I’m now going to hand over to Howard to review the Monitor Suite of products
- The monitor Suite consists of Core Transactional Modules Based around the Supervisor Net database built on Microsoft SQL. The main Administration module is an Application based administration tool for the core database information Web Admin Essentials: a web based helpdesk tool to view and manage user accounts. My Monitor provides the end user with their own web based portal to view and manage their accounts with online top-ups and transfers Express is a Kiosk based application for account top ups guest account creation and also can be used for paying fines/fees amongst other things. The Insight web based reports can be used for accurate reporting on all the transactional data. Additional Specific Application Modules include Monitor Print: The print and copy management solution – supporting multi vendors with Web and Mobile print options Point of Sale: a complete Cashless Catering application together with the online Ordering module provides a complete Point of Sale solution Fines and fees is used in Library integration Vending for snacks/drinks machines Laundry Controller: Unit for integration of washer/dryer facilities with a web interface to show the machine activity in real time. My Reservation: The computer, facilities, room and asset reservations and bookings.
- The power of the database As well as the comprehensive suite of Monitors own developed applications with the detailed import and export utilities and a Developer SDK - interface it is possible to integrate the Monitor SupervisorNet Solution into virtually any 3rd party application as shown. So lets look in a bit more detail at the core components and some of the applications.
- Your Notes: Full SQL Database Active Directory LDAP and LMS SIP 2 Integration Central location for administering all aspects of the Monitor system User account management database (Supports mulitple accounts if needed) Hardware management database Variable pricing policies for different user groups Manage quota balances And Secondary balances for charge codes.
- Your Notes: Admin and management portal into the S’Net database Web based account management Search and view user balances and transactions Complete routine tasks Deposits Reverse transactions Re-set PINs Temporary Card management Lock / Unlock Accounts Create users and has Configurable security permissions to restrict access to functionality.
- Your Notes: User port to the S’Net database Web based end user account management View balances and transactions (option to subscribe to email reports) Transfer funds between accounts Online payments Change PIN Immediately lock account if card lost or stolen Parent portal (ability to manage multiple student accounts)
- Mult-site solution iPOS Point of Sale is designed for touchscreen stations running Windows POS Ready 2009, Windows XP or Windows 7 Ability to display a photo to ID the user too The key benefits of the POS system is ….. Ease of use. The spped ot transactions serving customers Efficiently with a minimum of key strokes and no cash handing. A comprehensive stock and supplier inventory. The iPOS solutions is an extremely powerful flexible and manageable Point of sales solution.
- Another Web based application for the Monitor Suite. The monitor online ordering solutions complements the Point of sales system providing Pre order and payment of goods and services in advance Create ‘Packages’ comprising of different goods and services Parents can manage orders for multiple children Completely customisable to fit brand standards Automatically generates reports for orders and bagged and tagged goods Easy to use administration tools Secure and simple.
- Your Notes: Complementing the cashless environment the Vending unit provides integration into any industry standard MDB vending systems.
- A feature rich Print and Copy management solution compatible with multiple vendors. A comprehensive rules builder and ability to charge to cost codes or use a free quota balance makes monitor print equal to any other print management solution currently available. With the Web and Mobile print functionality being built into the Application this makes for a complete print and copy management system.
- The Fines and fees options will allow for integration into Library management systems that are SIP2 compliant. Q. What LMS systems have we integrated with. A……
- Looking at one of our more uncommon applications the Laundry controller provides a payment methods for washers and dryers as well as a Web based user interface to show machine availability. No more standing in the Laundry room waiting for a machine to become free.
- Your Notes: With the Express Kiosk application users can top up their accounts with cash or via chip and pin. Guest accounts can be created for spend on campus.
- An extremely comprehensive solution for the reservation of PC’s rooms other facilities and assets. This module allows users to reserve meeting rooms associated equipment and keep track of expensive assests. Charges can be applied to the users account if applicable. Being Web based for ease of use and administration of the solution.
- Your Notes: Any solution is only as good as the reports it can generate. Monitor Insight provides a set of built in reports that should meet any organisation’s requirements. But if it doesn’t you can also use the export utility to extract the exact data you need. This can also be imported into other accounting solutions.
- Thank you Howard for the overview ……. So in summary the monitor Transaction management system can provide….. A completely modular solution that can be implemented in stages or big bang from a single source. We have only really scratched the surface of what the Monitor Suite of applications can bring to your organisation. We would be happy to arrange a more comprehensive discussion or demonstration of any (or all) of the specific application requirements you might have moving forward. We thank you for your time today and hope we have given you an insight into how the Cashless campus can truly be achieved.
- We will now cover any remaining questions or for further details please visit our website.