The document discusses the transition to digital invoicing and digital payments, highlighting their importance, especially during the pandemic when traditional methods faced challenges. It emphasizes the synergy between these two systems for improved efficiency, customer satisfaction, and reduced transaction costs. A case study is presented illustrating significant operational cost savings and enhanced cash application rates achieved through digital solutions.

1. Digital Invoicing &
Digital Payments

2. • Introduction
• Digital Invoicing & Payments Synergy
• Digital Invoicing
• Digital Payments
• Customer Success Story
• Benefits
• Conclusion
• Questions
Agenda

3. 2021 Big Year for Digital Invoicing and
Digital Payments
The movement toward working from home has exposed the
inefficiencies associated with paper invoices and paper checks
in the B2B space. Banks were closed. Paper invoices and
checks delivered to offices sat in unopened envelopes. Thus,
the pivot to digital B2B invoicing and digital payments became
an immediate priority for businesses.

4. Introduction
• Digital Invoicing (aka E-invoicing and E-billing) is electronic delivery of an
invoice to a customer (vs paper invoice sent via Postal Service) by email,
SMS, portal, EDI and other electronics channels.
• Most Digital Invoicing applications include added functionality: (a) pull
in data required for invoice from ERP for automated production of
invoice, (b) include Credit/Debit adjustments, (c) electronic distribution
and tracking (d) reminders and dunning
• Digital Payments, aka Real Time Payments (RTP), and “Frictionless
Digital Payments” are electronic payments that transfer funds and remit
advice
• Digital Payments are made directly between buyer and seller through a
direct, secure, payment gateways using credit card, direct ACH debit or
credit, wire, direct transfer on an Account to Account (A2A) basis.

5. Survey: Digital Invoicing and
Digital Payments
• Is your company planning to use Digital B2B Invoicing (email,
SMS, Portal, EDI)?
a. Yes
b. No
• Is your company planning to use Digital B2B payments (ACH,
Credit card, Wire and other?
a. Yes
b. No

6. Digital Invoicing & Digital Payments Synergy
• Digital Invoicing, Digital Payments, and a Customer Care Portal are most
powerful when offered together
• The combination is appealing to small and medium size B2B customers &
B2C customers to deal with the invoice review & pay. Stripe claims 75% of
invoices it delivers on behalf of its clients are paid same day!
• A Customer EIPP Portal facilitates the end-to-end transaction: (a) enabling
the payment and (b) providing access to the invoices and statement of
account (c) providing digital assistant for 24x7 account enquiry
• Payments can be made via a wide range of mobile devices
• All Invoicing and payment data is captured

7. Digital Invoicing
The Imperatives of Invoicing:
a. Accuracy (99+%)
b. Delivery in prescribed method (email, SMS, portal)
c. Meet customer’s invoicing requirements: information & format
d. Many European & LatAM govts require e-invoicing
• Digital Invoicing achieves high accuracy by extracting invoice data from ERP,
eliminating human error, deliver invoices electronically in multiple ways
• Meeting customer requirements requires customization and human input
• A Customer EIPP Portal facilitates the end-to-end transaction: (a) providing
access to the invoices and statement of account, and (b) enabling the
payment (c) providing digital assistant for 24x7 customer support on account
enquiries

8. Digital Payments
• Digital Payments are electronic payments that transfer funds and remit
advice directly between buyer and seller
Digital B2B Payments: The pivot to digital B2B payments became an
immediate priority for businesses after pandemic. With offices and banks
closed, digital payments are best to keep the AR and liquidity management in
control.
• Push to Lower Transaction Fees: Credit card payments and direct ACH debits
are the most popular ones. Big changes in near real-time 1 day, 3 day, 5 day
ACH with very low cost. Lower transaction fees are now possible with open
banking trends enabling real-time, near zero transaction fees.
• Digital Payments provide ability to pay in multiple currencies globally

9. Advantages of Digital Payments
• Enhanced Customer Experience – accommodate their payment
preference for self-serve digital payments. Key element of Strategic
AR Management
• Many Small and Medium size businesses (SMB), do not usually
perform administrative tasks during standard business hours. The
ability to pay vendor invoices off-hours is a necessity for them & will
help the supplier get paid earlier.
• Enable customers to schedule payments in the future to match their
forecasted cash availability (and recurring payments ~ rent)

10. Advantages of Digital Payments
Reduced Cost:
• lower transaction fees - credit card vs ACH
• lockbox processing charges – lower volume, more ACH and fewer checks (86%
cost difference)
• credit & debit card processing fees
Lower Cash Application Cost:
• Digital Payments convey more complete remittance information using common
standards to increase auto-cash hit rates and application accuracy
• Remit information conveyed with the payment vs 61% of ACH payments where
remit info sent separately from payment
• Reduces research time on customers’ vendor portal to find additional remit data

11. Overview: Global water treatment solutions provider with $5.6B in
revenues . Global Shared Service Teams in India, Poland, and the USA.
Digital Billing & Payments Solution: Emagia AI-powered Customer
Billing, Payment Portal, Digital Payments, & Cash Application.
Deployed across 80 business units, 16,000 customers with multiple
currencies from multiple countries. Functionality includes straight-
through processing of Digital Payments (E-checks and Credit Cards),
and customer logging of disputes.
Exponential Impact:
• Accommodation of Customer Preferences/Requirements for self-
serve Digital Billing & Payments resulting in increased Customer
Satisfaction
• 92% auto-cash hit rate
• 60% reduction in operations cost to process payments
Customer Success Story
6M
Transactions
85%
Current AR
100%
Customer Touch
92%
Automated Cash
Application Rate
THE EMAGIA
EXPONENTIAL IMPACT

12. Benefits of Digital Invoicing & Digital Payments
Ability to Meet Customer Requirements & Preferences
Increased Productivity in Cash Application
Reduced lockbox and bank processing costs
Faster Payments, Lower Costs
and Improved Cash Flow
Improved Customer
Experience/Satisfaction
Meet Customer
Billing Specs
Lower Costs Increased Revenue
& Profit

13. Conclusion
• Digital Invoicing is a requirement and/or preference of most
customers. Meeting the requirements leads to faster
payments
• Digital Payments are faster, lower cost, more secure and
preferred by many customers to paper checks
• Digital Assistants on your self-service Customer EIPP portal
will enhance your customer experience
• AI Powered Digitization and Automation are the key enablers
for these capabilities

14. Questions

15. If you have any questions or comments
about this session, please let us know in the
chat box or write to us at info@emagia.com
Next Emagia MasterClass Session:
Topic: AR in Asia: Strategic Outlook for 2021
Orders
Credit
Cash Application
Collections
Deductions
Payments
Invoicing