The Digital Insurer Award - Tata AIG (IPDS)

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TATA AIG
IPDS V2 – Travel Line Of
Business

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Outline
• IPDS V2 - Travel
• Challenges in WAATs
• What’s Next? - Roadmap
• Feature Comparison WAATs v/s IPDS V2 Travel
• System Tour

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IPDS V2- Travel : Complete Solution For External / Internal Stakeholders
Cloud Based Platform - Enhanced Speed
Core System Integration for Master Policy Sync
Neumorphic User Interface
Workflow Management- Underwriter Referrals
Mobile Compatible
Secure Platform and Controlled Rules
Business Management Solution for Agents
Pre and Post Inception Endorsement Workflow Management

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Challenges in Legacy System - WAATs
• System already on its way to sunset. Legacy system being used for more than a decade
• Standalone system with no integration with GC leading to duplication of work and recon issues.
• No Underwriter workflow which leads to offline tracking of approvals
• No Document Storage while passing post policy inception endorsements
• Set of controls was minimal. Eg: No Pin code master, GSTIN validations etc
• No document download functionality available for Group Travel / BTA
• Manual master policy issuance for BTA . No integration with core system

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What’s Next? - Roadmap
• Payment Integration – Cheque, Online payment, paynow
• Raising request for Cancellation
• Empowering agent to do the payment against policies issued on credit / Float Management
• Maintenance of credit balance and number of days in the system for Agent Tracking
• Customized Dashboard for each Agent
• Incident/Ticket raising integrated platform
• Offline Upload for Policy Issuance
• Policy Renewal
• Policy Extension
• CD System Integration
• Claim Registration

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WAATs v/s IPDS V2 (Considering all Modules in Roadmap)
Module / Functionality IPDS V2 WAATS Status
Quote Issuance ✔ ✔ Live
Proposal Issuance ✔ ✔ Live
Policy Issuance ✔ ✔ Live
Nil Endorsement ✔ ✔ Live
Non Nil Endorsement ✔ ✔ Live
Policy and Endorsement Schedule Generation ✔ ✔ Live
Auto Email Functionality - Output Docs ✔ ✔ Live
Partner Integration ✔ ✔ Live
Role based Login and View Policy Options ✔ ✔ Live
Configurability in Rater to manage Premium Derivations ✔ 🗶 Live
Underwriter Workflow for New Business ✔ 🗶 Live
Post Inception Endorsement Request by Agent (Nil and Non Nil) ✔ 🗶 Live
Claim Flag based endorsement workflow to OPS and Underwriter ✔ 🗶 Live

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WAATs v/s IPDS V2 (Considering all Modules in Roadmap)
Module / Functionality IPDS V2 WAATS Status
Document Upload ✔ 🗶 Live
Auto API creation with product setup ✔ 🗶 Live
Real time claim status from GC through reverse integration ✔ 🗶 Live
Implementation of pin code master, office location mapping, Logics in GST number etc ✔ 🗶 Live
POSP Issuance, Aadhar Number masking ✔ 🗶 Live
Core System Integration for Master Policy Migration (All transaction Types) - BTA ✔ 🗶 Live
GC Service Integration for all Modules ✔ 🗶 Phase 2
Customized Dashboards ✔ 🗶 Phase 2
Usage of GC policy series for ease of tracking ✔ 🗶 Phase 2
Payment Module (All modes including Float) ✔ 🗶 Phase 2
Cancellation Rules as per GC logics ✔ 🗶 Phase 2
Claim Registration ✔ 🗶 Phase 2
Offline Upload for Policy Issuance ✔ 🗶 Phase 2
Renewal Business ✔ 🗶 Phase 2
CD System ‘My Wallet’ Integration ✔ 🗶 Phase 2

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TATA AIG
System
Tour

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Login Page

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Landing Page

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Listing Page – New Business / Endorsements

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Quotation Page

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Quotation Page - Contd

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Quote Review – for QC

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Proposal Page

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Post Proposal Review – Payment Page

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Policy Generated. Available for pdf Download

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TATA AIG
Thank
You