OBS is a Recurring Billing & CRM Platform meant for Organizations offering services through recurring mode. OBS is in production use @ over 11 countries spanning from Europe, Africa & USA. OBS Customers are ranging in Digital To Terrestrial operators, Internet Service Providers, Pay-TV Operators, IPTV Operators, Over the Top Operators & Wifi Operators. OBS is integrated with some of the well knows CA & Middle-ware systems.

1. Recurring Billing & CRM Platform
www.openbillingsystem.com
Strictly Confidential

2. Index
1 Target Market Segment
2 Problem Statement
3 Proposed Solution
4 Product Features
5 Business Process Flow
6 Self-Care Portal
7 Ticket Tracking
8 Business Analytics
9 Dashboard
Strictly Confidential

3. Problem Statement
Strictly Confidential
Business Avenue Management [BAM]
Business performance in Dashboards
Notifications for critical business processes
Service Stages management
Interactive integrations
Data redundancy in multiple systems
Scalability, adaptability, uni-lingual, multi-currency support
Analytics
Propietary Technologies

4. Proposed Solution
Strictly Confidential
Open Billing System [OBS]
Direct and Indirect BAM achieved
Role based Dashboard views defined
Effective Notifications Management
Configurable Service Stages
Seamless integrations with Provisioning Systems and Payment Gateways
Plan Upgrade/Downgrade, Promotions Recommendations automated
Reduce Data Duplication
Handles diverse currencies, Scalable, Multi-Lingual & Multi-Tenanted,
Built on proven open source technologies

5. Product Features: Overview
Strictly Confidential
4. Strategic
Features
3. Support
Features
2. Lifecycle
Features
1. Core
Features

6. Product Features
Core Features
•Users Creation
•Organization Hierarchy & Reseller Management
•Service Creation & Service Bundling
•Charge Code Definition
•Country specific Plans & Pricing
•Prospects & Client
•Order Booking (Prepaid & Postpaid)
•Interactive Service Management & Usage Billing
•One Time sale management
Lifecycle Features
•Activation
•Upgrade[Freemium -> Premium]/Downgrade
•Disconnection & Reconnection
•Follow-ups & Retention Management
Support Features
•Invoicing
•Payments & Line item distribution
•Bulk Uploads
•Schedular Jobs
•Inventory Mgmt
•Self-Care portal
Strategic Features
•Integrations
•Ticketing
•Dashboard
•Reports & Analytics
Strictly Confidential

7. Business Process Flow
Users
Admin
Supervisor
Data Entry
Operator(s)
Strictly Confidential
Organization
Head Office
Regional
Office / Main
Distributor
Branch
Office(s) /
Resellers
Services
Channel(s) /
Services
Video(s)
Usage Based
Services
Charge
Codes
Charge
Type(s)
Tax Type(s)
Bill Freq
Bill
Frequency
Monthly
Quarterly
Half Yearly
Usage

8. Business Process Flow
Packages
Freemium
Premium
Region /
Country wise
Pricing
Strictly Confidential
Clients
Prospects
Customers
Order
Booking
Plans
Hardware
One-off
services
Plans
Pre-Paid
Post-Paid
Promotions
Discounts

9. Business Process Flow
Plan
Lifecycle
Activation
Upgrade /
Downgrade
Disconnection
Reconnection
Follow-up &
Retentions
Strictly Confidential
Invoicing
Scheduled
Case-by-Case
Taxation
Inclusive of
Plan Pricing
Exclusive of
Plan Pricing
Payments /
Collections
Pay Mode
Account Based
Invoice Based
Adjustments
Line Item based

10. Support Functions
Bulk Uploads
Hardware
Adjustments
Payments
MRN
EPG
Media Assets
Strictly Confidential
Scheduler
Jobs
Invoice
Provisioning
Request
Provisioning
Response
Statements
Auto expiry
Event Action
Processor
Middleware
Notifications
Push
Pull
Interactive
Inventory
Management
Organization &
Hierarchy
MRN
GRN
Items & Details
Supplier
Information
Item History
Self Care
Portal
Profile
Additional Plan
Statements
Online
Payments
Upgrade
Promotions
Tickets & Status

11. SERVICE PACKAGING
Strictly Confidential

12. PACKAGE PRICING
Strictly Confidential

13. Subscriber 360 Degree View
Strictly Confidential

14. Customer PayType Details
Strictly Confidential

15. Actionable & Additional Info for
a Active Contract
Strictly Confidential

16. Actionable Items for a Disconnected
Contract
Strictly Confidential

17. Customer Device Sale
Strictly Confidential

18. Service Ticket Registration
Strictly Confidential

19. Ticket Monitoring
•Open: Displays the list of tickets which are still open.
•Working: Display the list of service tickets which are attended by the service team.
•Assigned: Displays the list of tickets which are Assigned to the service engineer to attend.
•Overdue: Displays the list of tickets which are pending for long time.
•Closed: Displays the list of service tickets which are attended & closed.
Strictly Confidential

20. Inventory & Logistics Management
•Goods Requisition Note: This can be when the HO raises a PO towards the purchase of hardware items.
•Material Request Note: This process is used to request stock across offices or Stock points.
•Supplier: For defining the support information.
Strictly Confidential

21. Reseller Management
Strictly Confidential

22. Customer Sign-up & Registration
Process
Strictly Confidential

23. Customer Self Payment
Check-out Process
Strictly Confidential

24. Bulk Upload Process
Strictly Confidential

25. Scheduler Job Process
Strictly Confidential

26. Payment Gateway Transactions Monitoring
Strictly Confidential

27. DashBoard & Reporting
Strictly Confidential

28. DashBoard & Reporting
Strictly Confidential

29. Integrations
1
Strictly Confidential
• Flexible and seamless integrations
2
• Synchronous and asynchronous communications
3
• Ecosystem [Any third party application / provisioning
system]
4
• Financial [Any financial accounting system]
5
• Payment Gateway [Any payment gateway system]

30. Ticket Tracking
1
Strictly Confidential
• Precise issue coordination and tracking system
2
• Candid ticket ownership and resolution duration
3
• Clear categorization, prioritization and status
4
• Auto escalation and re-opening of closed tickets
5
•Workflow for auto escalation

31. Business Analytics
1
Strictly Confidential
• Addendum to regular reporting
2
• Applicable across various report categories
3
• Analyse report data in multiple dimensions and aspects
4
• User friendly drag-drop features for dynamic report
generation
5
• Help support providing inputs for strategic business
decisions

32. Dashboard
1
Strictly Confidential
• Data concise using various types of charts
2
• Simple to configure and customize
3
• Trends on selected data combinations
4
• Support strategic business decisions
5
• Role based information display

33. THANK YOU!
Team - Open Billing System
info@ openbillingsystem.com
www.openbillingsystem.com