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- 1. 1 Dorthy Curry B.S.BIOLOGY 65 Victoria St. Washington, Phone: (724) 249-2127 LinkedIn: https://www.linkedin.com/in/dorthy-curry-09773127 Email: dorthycurry@hotmail.com CUSTOMER SERVICE PROFESSIONAL Award winning,results-driven leaderwithexemplaryaccomplishmentsmanaging retailstoreswith $1.5to 3.2 million in annualsales.Identifiedas a mentorfor multipleroleswithinthe organization. AREAS OF EXPERTISE: Customer Service Retail Store Management Inventory Control Mentoring Training Communication RECIPIENT OF THEFOLLOWING AWARDS: Q22014DISTRICTAWARD WINNER FOR OPERATIONALEXCELLENCE Q32014DISTRICTAWARD WINNER FOR OPERATIONALEXCELLENCE Q32014DISTRICTAWARD WINNER FOR CUSTOMER SERVICEEXCELLENCE CAREER HISTORY StoreManager Michaels Arts and Crafts 2010to Present Pittsburgh, PA from July 2013-October 2016 Wheeling, WV January 2010-July 2013 & October 2016 to present Michaels Stores, the largest specialty retailer of arts, crafts, framing, floral, wall decor, scrapbooking and much more. Managed retail stores with $1.5 to 3.2 million in annual sales with positive growth results. Recruited, hired, trained and developed staff members. Mentored store and assistant store managers to help them prepare for the next stage in their career. Communicated effectively with both staff and corporate office. District captain* for replenishment presentation managers, customer service, custom floral design. *District Captain is a mentor/contact person for hourly managers in a particular role, providing knowledge, guidance and cascading new information and processes. AssistantStoreManager Michaels Arts and Crafts 2005to 2010 Wheeling, WV Successfully assisted in managing retail stores with $1.5 to 4.5 million in annual sales. Functioned as acting store manager in 3 locations to cover leave of absences. District captain* for customer service. ExecutiveTeamLeader –GuestServices Target 1999to 2005 Heath, OH and Barboursville, WV Target Corporation is the second-largest discount store retailer in the United States. Managed the front end at a $22 million annual sales location, which included registers, service desk, cash office and food service.
- 2. 2 ShiftSupervisor -Opening andClosing Manager CVS Pharmacy 1992-2000 South Charleston, WV CVS is the Largest pharmacy health care provider in the U.S, headquartered in Woonsocket, RI, with Integrated offerings across the spectrum of pharmacy care. CVS has more than 243,000 colleagues across all 50 states, Washington, D.C., Puerto Rico and Brazil. Responsible for preparing deposits, setting ads, merchandising, also certified in that time as a pharmacy technician. EDUCATION, PROFESSIONAL DEVELOPMENT, AFFILIATIONS FORMAL EDUCATION West Virginia State University(Institute, WV): Bachelor of Science – Biology, Summa cumlaude PUBLISHED CO-AUTHOR OF PHEROMONAL INTERACTIONS OF CORDATEGAMETOPHYTES OF THELADY FERN,ARTHYRIUM FILIX-FEMINA AmericanFernJournal Vol. 94, No. 1 (Jan. - Mar., 2004),pp. 1-8 PROFESSIONAL DEVELOPMENT SMART Training (assistant manager and store manager onboarding at Michaels company headquarters Dallas, TX) Successfully completed courses in: Positive People Principles Essentials of Management Effective Communication Dealing with Difficult Conversations Performance Management Leading Effective Meetings Loss Prevention Academy Business Ethics Customer Accommodations Work Accommodations Preventing Harassment and Discrimination Profit & Loss Basics, know your Numbers Behavioral Interviewing Participated in the BRIDGE Program at Michaels, as an assistant manager to prepare for the store manager role and acted as a Mentor in the BRIDGE program to help prepare assistants & hourly managers for the store manager role, after becoming a store manager. APPLICATIONS/TOOLS ProficientinWorkbrainand Worksmart- TimekeepingandScheduling ProficientinOracleandPeopleAnswers - HumanResourcesandHiring ProficientinFramer'sPoint- Custom FramingSalesandManagement TECHNICAL SKILLS MS Excel MS Word MS PowerPoint