Moe Aboelela has 19 years of experience as an IT executive managing infrastructure projects across various industries. His most recent role was as the Program Manager for the FEDNet eGov Cloud and Datacenter Project in the UAE, where he led a team of 95 people to build secure infrastructure and datacenters to provide services to the UAE government. Prior to that, he held leadership roles at du Telecom and Fujitsu, managing teams and multi-million dollar projects to implement infrastructure solutions for customers.

1. MOE E.ABOELELA
MoeAboelela@Hotmail.com
+971-(0) 50-120-2855 / +971-(0) 55-104-5510
Dubai, United Arab Emirates, UAE
Information Technology Executive
19 years extensive experience mostly in the USA and the International market, Senior Professional IT Executive and
open to relocate; worked my way up from an IT Engineer, I enjoy managing people, projects and I love challenges.
Professional Experience
Aug 2014-Present
Company: du – Emirates Integrated Telecommunications Company - Dubai, United Arab Emirates
Title: Program Manager FEDnet - Delivery
The Company:
du is the second telecom operator in the UAE, offers mobile and fixed telephony, broadband connectivity and IPTV
services to individuals, homes and businesses. du also provide carrier services for businesses and satellite
up/downlink services for TV broadcasters.
The Program:
The cloud for the country - The UAE Federal Government/TRA has commissioned a program to establish a secure common
Infrastructure to provide managed services to all federal government entities. Such Infrastructure will provide Government-to-
Government (G2G) services, connectivity, Government to Consumer (G2C) in addition to other managed services.
In addition, FEDNet will allow for the provision of multiple shared services for use by the entities. The shared services will include
(but not be limited to) Email, Voice, Video & Storage, IaaS etc.
Link: http://www.thenational.ae/uae/government/federal-government-to-roll-out-fednet-in-february
Major Accountabilities:
o Develop and execute program charter, Develop, align and manage the overall program master plan.
o Establish a PMO for the program and the required KPls for progress reporting.
o Program Management based on project management disciplines, e.g. risk & issues, quality, budgets, resources, change
management, stakeholders.
o Represent the program towards partners and suppliers.
o Monitor all projects at the PMO level and analyze reports and invoke enhancements
o Conduct follow-up investigations to determine improvement to services and processes.
o Ensuring TRA services processes are being followed.
o Responsible for maintaining a healthy working environment that is safe, secure and motivating
o Responsible for monitoring performance and conformance to standards, work ethics, policies and professional conduct
Nov 2010-Aug 2014
Company: Fujitsu (Formally Fujitsu Siemens) – Dubai, United Arab Emirates
Title: Service Delivery Director
Other Capacity: PMO Head for the Middle East
The Company:
Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 173,000 employees
supporting customers in 70 countries, Headquartered in Tokyo, Fujitsu Limited reported consolidated revenues of US $50 billion, a
fortune 500 company (Ranked 158)
Major Accomplishments:
o Exceeded the Professional Services targets by 154% (2011), 201% (2012) and 167% (2013)
o Built the “Service Portfolio” and ensure all the stakeholders are updated in sync with it (Including sales and PS Consultants)
o Started the PMO policies, SOW, procedures and templates, included Infrastructure upgrade,Data Migration, Cloud Computing,
Oracle ERP, SAP HANA, Email Archiving and Security, VMware Servers Farm, Citrix Servers Farm and VDI Solutions.
o Part of the “PS New Countries Enablement Program”, enabled KSA, Kuwait, Qatar and Oman.
o Built new SLA standard contracts policies and procedures.
o Started a new reporting and escalation mechanism for the entire team and across vendors
o Stated a new evaluation and training mechanism for the teams.
o Established a 24/7 monitoring and trend analysis support including 3rd party vendors
o Started a new Remote Support and monitoring offers for FUJITSU and Netapp customers.

2. Major Accountabilities:
o Approval for all effort estimation, Professional Services, SLAs and new business partnership agreements.
o Monitor all projects at the PMO level and analyze reports and invoke enhancements
o Analysis of the account SLAs/OLAs, comparing to the cost models and P&L.
o Communicate Service requirements to the FUJITSU Services/ Service Delivery centers.
o Approval of Pre-Sales quotation and estimation along with POC.
o Conduct follow-up investigations to determine improvement to services and processes.
o Ensuring FUJITSU services processes are being followed.
o Recruited IT engineers and design a new hierarchy that divides the staff into 3 teams according to job description and
responsibilities – Level 1 for entry level and remote support, Level 2 for escalation and filed engineers and Level 3 for subject
matter experts.
o Maintaining close relationships with FUJITSU’s customers and conduct regular visits.
o Approvals for service contracts with customers and sales force and act as a SPOC for all quotations
o Setting goals and performance assessment for entire ME Technical Support staff
o Coaching the Service personnel about responsibility, mentor team members, provide leadership to ensure that all team
members are motivated and enabled to perform to the full extent of their abilities. (Transformed PS Engineers to One-Man
Show for most of the technologies in Fujitsu’s portfolio).
Aug 2008 – Nov 2010
Company: Kuwait National Petroleum Company – KNPC– ATG – Kuwait
Title: Country Service Delivery Manager – SDM – End Users Support Project Manager
Other Capacity: Managed 6 teams 94 Engineers – 6,000 PCs, 2,000 laptops and 10,000 users
The Company:
Since 1960 the company had been exporting petroleum products within Kuwait and internationally.
After the new plans for Al Zour Refinery, KNPC will be operating the largest refineries in the world after Jamnagar Refinery, India
1,240,000 bbl/d and Paraguana Refinery Complex, Venezuela 940,000 bbl/d
KNPC will be producing 1542 bbl/d making it the largest refineries company in the world
Major Accountabilities:
o Monitor all projects at the PMO level and analyze reports and invoke enhancements
o Assign engineers with “First-Call” resolution to drop calls from 500+ to 250 per day
o Build a clear “Job Description” and “Process and Procedures” for each Team.
o Managed the implementation of the CRM application with CS module for the NOC.
o Developed and monitor a plan for escalation mechanism.
o Define project scope, goals, and deliverables that support business goals in collaboration with senior management and
stakeholders and oversee quality control throughout its life cycle.
o New hierarchy dividing the engineers into 6 teams according to job description and responsibilities – Network, Servers,
Printers, PCs, Helpdesk and Service Contract Engineers.
o Coordinate requirements for proofs of concept POC.
Major Projects:
o Define and build the Key Performance Indicators KPI for the IT Department
o NOC Management and Servers Infrastructure – Active Directory Health Maintenance
o Data Archive – Tape / SAN / NAS
o VoIP Cisco Call Manager 4.2 to 7.1 Upgrade with Voice Mail and Exchange 2007 integration
o Temperature and humidity control with power consumption analysis
o IT Policy including User Privilege, Passwords, Approved Application,
o Disaster Recovery Plan
July 2006-June 2008
Company: HPH Hong Kong – Container Terminals – Egypt – Port #44-45
Title: Sr. Infrastructure Manager
Other Capacity: Project Manager – Managed a team of 14 Engineers
The Company:
HPH began in 1866,Hutchison Port Holdings (HPH), a subsidiary of the multinational conglomerate Hutchison Whampoa Limited
(HWL), is the world’s leading port investor, developer and operator. The HPH network of port operations comprises 315 berths in
52 ports, spanning 26 countries throughout Asia, the Middle East, Africa, Europe, the Americas and Australia.
Major Accountabilities/Accomplishments:
o Delivered the project under budget ($2.4 Million) and two month before deadline.
o Established a 24/7/365 timetable for Terminals support around the clock and built an escalation path.
o Implemented a help desk 24/7/365 and built a troubleshooting database with Change Control.
o Ensure the technology continuity and exposed to the latest technology within HPH (52 ports worldwide)

3. o Establish, evaluate and manage key performance metrics and SLAs.
o Developed the IT Policy according to the industry safety standards.
o Negotiated service contracts, contract terms, and future renewals with vendors.
o Documented all the project’s milestones and prepared the hand out documentations.
o Managed a very diversified international IT team includes System Admins, Network Admins, Security Auditors, Database
Develops, Applications Developers and Help desk technicians.
Major Projects:
 Designed and Managed the implementation of WAN – LAN – Wireless Infrastructure:
o Cisco Infrastructure for the entire IT department for three locations, design includes the backbone (10GB), LAN (1GB) and an
802.11 b/g wireless solution.
o Wireless Access Points on the Gantry Cranes to ensure network coverage for the whole port.
o MPLS CISCO-PIX VPN between Hong Kong and Alexandria.
o CISCO-PIX VPN for remote users.
o Dedicated WiMax between all remote locations.
 Designed and Managed the implementation of High Availability Windows 2003 – Linux RedHat
o High Availability System - clustering Windows 2003 64Bit and clustering RedHat Enterprise 5
o Exchange 2007 – Cluster as a complete email solution system with Unified Messaging and IVR.
o Published domains on the Internet (Mail, FTP, HTTP and HTTPS)
o Data backup strategy VERITAS 12 Backup EXEC
o ILO – HP Open View and Push Mail System
 Managed the implementation of Security Appliances Infrastructure:
o Blue Coat SG Proxy Engine – Traffic Management, Bandwidth Dedication.
o Blue Coat SG Web Content Filtering – Websense, Blue Coat AV Gateway Antivirus
o IntruShield second layer firewall – IPS and Ciphertrust as an e-mail security Gateway and CISCO PIX Firewalls.
 Managed the implementation of CISCO VoIP IP Phone Infrastructure:
o CISCO Call Manager Version 6.0, CISCO Router with Media Convergence Server
o Managed the installation of MPLS lines between the international remote locations
 Managed the implementation of Access Control and IP Surveillance Cameras Infrastructure:
o Indoor/Outdoor access control with MiFARE smart cards – Biometric and Hand Geometry Technology
o Proximity Card Reader – RemsDaq and JVC IP Surveillance Cameras with controllers
o Fiber backbone in all light towers for the Access Control and IP Surveillance Cameras.
Aug 2001-Jul 2006
Company: CHW / DOCHS Health Care Systems, USA (IBM Contract)
Title: IT Manager – Hands on
Other Capacity: Managed a team of 8 Engineers
The Company:
At Catholic Healthcare West (CHW), a family of more than 60,000 caregivers and 47 hospitals are delivering care to diverse
communities across Arizona, California and Nevada.(CHW) is the fifth largest hospitalprovider in the nation and the largest hospital
system in California.
Major Accountabilities/Accomplishments:
o Managed a very diversified international IT team includes System Admins, Network Admins, Security Auditors, Database
Develops, Applications Developers and Help desk technicians.
o Establish, evaluate and manage key performance metrics and SLAs.
o Negotiated service contracts, contract terms, and future renewals with vendors.
o Documented all the project’s milestones and prepared the hand out documentations.
Major Projects:
o Exchange 5.5 to Exchange 2003 Migration (Consolidation form 10 servers to 4 servers)
o PACS (McKesson's) Preparation/Setup
o HIPPA regulations “HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT”.
o Setup of Fuji-DiCom printers, CT-Scanners, MRI, ADAC, Nuclear Medicine and CAT scanners
o Data Center LAN / WAN Upgrade GIG bit backbone (Cabletron – Enterasys)
o Enterprise messaging system separation (Split of 7 hospitals from the 47 hospital backbone)
o System-Wide backup solution

4. Previous career titles and projects
Feb 2001-Aug 2001: Ceridian Tax Service, USA (IBM Contract)
Title: Project Manager
Jul 2000-Jan 2001: FORD Motor Credit, USA (IBM Contract)
Title: Sr. System Engineer
Jun 99-Jul 2000: CHW – St Francis Medical Center, USA (IBM Contract)
Title: Sr. System Engineer
Dec 98-Jun 99: MAERSK. (Waterfront – Long Beach Port, CA), USA (IBM Contract)
Title: Sr. System Engineer
Aug 98-Dec 98: Fluor Daniel Corp, USA (IBM Contract)
Title: Sr. Network Engineer
May 97- Aug 98: HUGHES Aircraft - Raytheon Systems, USA – (CSC Contractor)
Title: Tiger Team –Server’s Email PO Decommission
Defense Contractor – Houston Project
May 95- May 98: GTE (General Telephone & Electronics Corporation) , USA
Title: IT Support Engineer
Southern California Region (7 Branches)
Feb 93- May 95: Kaiser Permanente Corporation, USA
Title: IT Support Engineer
Southern California Region (HQ Office)

5. Education
Academics Studies:
Bachelor – Computer Science California State Polytechnic University Pomona – USA
MBA – IT Management – (In Progress) – USA
Managerial Classes:
Project Management – ChiPM – American Academy for Project Managers – USA
Project Management – PMP – Egypt
Managerial Communications – USA
Economics for Managerial Decision Making – USA
Marketing Management – USA
Statistics and Research Methods for Managerial Decision – USA.
Finance for Managerial Decision Making – USA
Information Management for Business – USA
Health Insurance Portability and Accountability Act “HIPPA” – USA
Technical Education:
Sun Solaris UNIX Administration– USA
Red Hat Linux Administration– USA
HP Certified Admin HP UX 11i-V3 - Kuwait
Exchange Server 2007 Configuring, Designing and Deploy – Kuwait
VERITAS Backup Solutions – USA
IBM Tivoli Storage Manager – Egypt
CCNA - Cisco Certifies Network Administrator – USA
MCSE Certified – USA
CNE Novell Certified – USA
Exchange 5.5 to Exchange 2003 Migration – USA
Remedy Service Management – USA
Netapp Certified Data Administrator – OnTap (NCDA)
Technical Skills
LAN Network: Cabletron, Enterasys,Cisco, Bay Networks and 3Com.
Hardware: IBM, Compaq,HP, Fujitsu, Siemens, EMC², SAN, Power Vaults, Optical Jukeboxes, Dell, Packard Bell, NEC, Primergy,
PRIMEQUEST, Eternus,CS800,Digital, Apple Macintosh, and SONY PC’s And Printers.
Appliances: Blue Coat, IntruShield, Ciphertrust, Web sense, Cisco PIX, Cisco VPN Concentrator
General Apps: Medicity, HBOC, Grasp, Campus 2000,Ansos, BlackBaud, Kronos, Remedy, Apollo, Witt, Logicare, Your Office Genie,
Surgery Scheduling System, Magfiler, Bed Tracking, Softmed, netinfo,CoPath, EdConnect,Navis, CMTS, FileNet,
Compaq InSight Manager,NetSupport, SPSS,BMC, FileNet, Optika, Oracle ERP, SAP ERP, Fujitsu HANA SAP, Vmware,
Fujitsu Cloud Solutions (RoR)
Servers: Microsoft: Windows 2008, Windows 2003, Windows 2000, Microsoft Clustering servers, Microsoft High Availability
Servers, Window NT 4.0, Microsoft Systems Management Servers SMS, BlackBerry, Push Mail, Exchange 5.5, Exchange
2000, Exchange 2003, Exchange 2007, Long Horn, SQL 6.5, SQL 7.0, SQL 2005, IIS web Server.
Linux: RedHat, Mandrake, Suse, Arc Serve, HP Open View, TomCat - Apache web servers.
Backup: Symantec BackupExec, Symantec Net Backup, and ArcServe, Tivoli and Commvault
Novell: Novell 3.x, Novell 4.x, Novell 5.x and Novell 6.5

6. PROJECT DETAILS
INFRASTRUCTURE PROJECTS
Project Entire County Refineries Infrastructure
Client GACA – General Authority of Civil Aviation, Jeddah, KSA
Duration 12 Months
Team Size 10
Environment Linux/Win/UNIX/Mainframe
Details Project for planning and deployment of IT Infrastructure for 26 Airports
Role Sr. Project Manager
Value $15 Million
Project Campus Infrastructure
Client ZU – Zayed University, Abu Dhabi, UAE
Duration 3 Months
Team Size 4
Environment UNIX/Windows
Details Project for planning and deployment of Green Field based IT Infrastructure for 2 campus of the university
Role Sr. Project Manager
Value $3.5 Million
Project IT Infrastructures
Client AICT – Alexandria Container Terminal, Alexandria, Egypt
Duration 12 Months
Team Size 16
Environment Linux/Windows
Details Project for planning, design and deployment of Green Field IT Infrastructure for two Container Terminals
Role Sr. Project Manager
Project FEDNet eGov Cloud and Datacenter Project
Client Telecommunication Regulatory Authority – TRA, UAE
Duration 14 Months
Team Size 95
Environment SOC/NOC/DC Co-Lo/Cloud/VoIP/Security/ Cloud Command Center/Linux/UNIX/Windows
Details Building 2 Datacenters for the entire government of the UAE (FEDNet), that includes:
 Network Operation Center (NOC)
 Security Operation Center (SOC)
 Cloud Command Center (CCC)
 Datacenter Co-Location (CoLo)
 Hosted Collaboration Solution (HCS)
 Government to Government Services (G2G)
 Datacenter Fit out
 Datacenter Operation (DC OPS – Smart Hands)
Role Sr. Program Manager – Delivery
Value $39 Million
Project Infrastructure and Support Project
Client Kuwait National Petroleum Company – KNPC, Kuwait
Duration 24 Months
Team Size 69
Environment Linux/UNIX/Windows
Details Project for infrastructure for 4 oil refineries, a total of 10,000 users, 2,000 printers
Role Sr. Project Manager
Value $28 Million

7. Value $2.4 Million
Project Virtualization Upgrade/DR
Client ADCO, Abu Dhabi, UAE
Duration 12 Months
Team Size 10
Environment Linux/UNIX/Windows
Details Project for Infrastructure Deployment along with Support in terms of Virtualization upgrade with DR-site
for 2 Campus
Role Sr. Project Manager
Value $2.1 Million
SAP HANA / FLEXFRAME PROJECTS
Client LULU Market – EMKE Group
Location Abu Dhabi and Dubai, UAE
Details SAP HANA – Multi Node – Business Warehouse
FLEXFRAME For SAP – High Availability for SAP Application / DB Nodes
DR Site
Value $3.5 Million
Client AL Dawaa – Medical
Location Dammam, KSA
Details SAP HANA – Single Node – Business Warehouse
FLEXFRAME For SAP – High Availability For SAP Application / DB Nodes
COMMVAULT Backup Solution With Virtual Tape Library (VTL)
Value $1.5 Million
Client AL Sayer Group
Location Kuwait City, Kuwait
Details SAP HANA – Single Node – E-Business Suite on HANA
FLEXFRAME For SAP – High Availability For SAP Application / DB Nodes
DR Site
COMMVAULT Backup Solution With Virtual Tape Library (VTL)
Value $3.75 Million
Client ATCO Group
Location Dammam, KSA
Details SAP HANA – Single Node – E-Business Suite on HANA
Value $540,000
Client AL Noor Hospital
Location Abu Dhabi and Dubai, UAE
Details SAP HANA – Single Node – E-Business Suite on HANA
FLEXFRAME For SAP – High Availability For SAP Application / DB Nodes
DR Site
COMMVAULT Backup Solution With Virtual Tape Library (VTL)
Value $1.5 Million
Client Modern Bakery
Location Dubai, UAE
Details SAP HANA – Single Node – E-Business Suite on HANA
COMMVAULT Backup Solution With Virtual Tape Library (VTL)
Value $450,000