1. John McLoughlin
Clovelly, View Road, Lyme Regis, Dorset, DT7 3AA
Mobile: + 44 (0)7793 083 975
E-mail: johnpmcloughlin@me.com
PRINCE2 Certified Senior Project Manager with over 20 years experience delivering large scale Infrastructure and Application
solutions for major blue chip companies such as Thomson Reuters, Coutts & Co, The Royal Bank of Scotland and Lloyds Banking
Group. I am delivery focused and capable of leading the delivery of business critical programmes with budgets up to £4M while
simultaneously coordinating teams across multiple geographical locations. Experienced and confident in influencing leadership
teams and challenging current behaviours while consistently achieving positive results through the development of effective
strategy, planning and communication. I am a motivational leader who likes to lead by example and build collaborative working
relationships with management and peers.
KEY SKILLS AND EXPERIENCE
Programme/Project Management - Many years experience
providing pragmatic leadership in planning, resourcing and
delivering large-scale global programmes for both
infrastructure and application solutions in line with strategic
objectives.
International Experience - Significant experience of working
on large scale projects and programmes with an international
dimension and requiring the coordination and management of
local and remote resources.
Motivated Leadership - Demonstrated experience in multi-
disciplined leadership roles working effectively with cross
functional teams and leading in-house and remote/offshore
resources.
Technical - Strong background & track record of delivering IT
Infrastructure and Application solutions. I consider myself and
by others to be a Technical Project Manager.
Communications & Stakeholder Management -
Comfortable communicating with senior executives and
senior stakeholders and I recognise the need to retain
timely, clear and effective communication at all levels.
Governance - Long experience of managing projects and
programmes in the financial services regulatory environment,
and ensuring systems and processes are fully compliant with
prevailing requirements.
Financial Services Experience - Demonstrated ability to
perform from day one; I have good functional knowledge
and experience of the Insurance, Private and Corporate
Banking sectors.
SELECTED CAREER ACHIEVEMENTS
• Programme managed the delivery of the Tescocompare.com car insurance comparison website and was involved in the full
lifecycle of this complex programme from initiation (“the idea”) to completion (“national launch”), serving 300,000
customers.
• Successfully managed the infrastructure merger of three banking entities, Coutts & Co, Coutts UK and Adam & Co into a
single entity called RBS Coutts. Managed all technical aspects of rebranding the business and co-ordinated teams in
England, Scotland and Switzerland.
• Managed a team of Project Managers, Architects and Technicians for Thomson Reuters delivering a £9.8 million global real
time service called Electron delivering real-time market data from global exchange centres to trading clients. Liaised with
global implementation teams across EMEA, Asia and the U.S to deliver the necessary infrastructure and capacity.
• Successfully managed the implementation of three new Payments Reporting, Sales Reporting and Ticket Inquiry application
solutions, across multiple platforms, for the Thomson Reuters Legal Business affecting 1,500 U.S based Sales Reps. I also
managed the migration of all users from the old systems to the new solutions.
EMPLOYMENT HISTORY
August 2014 – June 2015
Project Manager
Thomson Reuters
• Implemented three new Payments Reporting, Sales Reporting and Ticket Inquiry application solutions across multiple
Salesforce.com (SFDC) and Oracle Business Intelligence (OBI) platforms. Managed the migration of 1,500 Legal
Commissions Sales Reps from their old system onto the new solutions.
• Consolidated the billing systems of two legal entities in Uruguay into a single billing system on the SAP platform.
• My main achievement was the co-ordination of resources across multiple time-zones who in some cases did not speak the
same language and successfully delivered the projects on time.
November 2011 – August 2014
Management Consultant
Xceed Group - Independent Consultancy Business
• Worked for a number of high profile consultancy clients including Lloyds Banking Group, Thomson Reuters & International
Financial Data Services (IFDS).
• Managed a programme for International Financial Data Services (IFDS) which adopted IBM’s Integrated Pureflex technology
& introduced Cloud Management IT services (SmartCloud Orchestrator & Endpoint Administrator).

2. • Delivered a programme for Lloyds Banking Group achieving a 10% reduction in the number of UAT and SIT testing outages
following the divestment of TSB. Also implemented a new Recovery Management service for managing issues during key
testing phases of the Lloyds TSB divestment.
• Instigated 24x7 Tivoli alerting solutions and security break glass controls; implemented governing boards to control and co-
ordinate the delivery of application code and infrastructure configuration changes.
• Implemented new operational processes to provide end-to-end ownership through the solution build and testing lifecycles.
• Led a team of Project Managers, Architects and Technicians at Thomson Reuters delivering a new global real-time service
providing market data between global stock exchanges and trading clients.
• Worked closely with regional implementation teams in Asia, America and Europe, organising new infrastructure builds and
capacity upgrades to successfully deliver a $9.8 million business critical programme.
November 2009 – October 2011
Programme Manager
RBS Coutts
Private Bank owned by Royal Bank of Scotland
• Managed a two-year programme delivering end user platform, network, telephony and email re-branding enabling RBS
Coutts & Co. to migrate their UK based wealth systems to Switzerland.
• Delivered infrastructure to support the migration of over twenty banking systems to Switzerland.
• Delivered end user computing capability for desktop application, voice, printing and security solutions to 5,800 staff
operating in 50 UK locations.
• Managed the analysis, scoping, design and implementation of a new network infrastructure capable of handling 200%
additional load, and re-branding of 4,800 staff from 3 organisations (Coutts & Co, RBS Coutts and Adam & Co to a new
single email domain name.
• Held direct budget responsibility for £4m and reporting responsibilities for the programme's £20m total budget.
• Provided weekly reporting and progress updates to the CEO of RBS Coutts Wealth Management.
• Interfaced with other large internal optimisation and rationalisation programmes in order to drive out early benefits and
mitigate impact.
February 2008 – November 2009
Programme Manager
Coutts & Co
• Relocated and upgraded the company's online internet banking system and their global client management system to the
latest supported versions of software and hardware.
• Delivered new infrastructure technology and application software to support the business growth projections for the
following five years.
• Identified and delivered an innovative solution to interface existing telephony functionality with new XP desktop
technology, a previously abandoned delivery due to the complexity of the solution.
October 2006 – January 2008
Programme Manager
RBS Insurance
• Managed the implementation of required infrastructure and services to support RBS entry into the car insurance online
comparison market via tescocompare.com.
• Liaised with a number of major insurance brands to integrate their business systems into the RBS platform.
• Managed the full lifecycle of the infrastructure stream for this major £130m programme; successfully delivered the
infrastructure against an aggressive eleven month launch schedule.
• Co-located all of the infrastructure, application and business project teams into a single office r to facilitate a more efficient
and collaborative delivery environment while fostering strong cross-divisional working relationships.
September 2005 – October 2006
Programme Manager
RBS Insurance
• Managed a monthly rolling release based programme delivering product and system functionality changes for RBS
insurance subsidiaries such as Direct Line, Tesco Personal Finance, Churchill and Privilege.
• Managed a team of ten project managers, some of whom were part of an IBM managed service, delivering multiple
monthly projects across twenty separate Insurance Products.
• Undertook weekly engagements with representatives from the various businesses to discuss and assist in the prioritisation
of their requirements.
• Deployed more than 40 product & function changes in the space of 12 months.
PROFESSIONAL TRAINING AND QUALIFICATIONS
Prince2 Practitioner
ITIL Foundation
ITIL V3 Service Management
ITIL V3 Service Design