Rohe Romania has been providing fuel dispensing equipment and services in Romania since 1994. It works with major oil companies and can offer complete solutions for fuel stations. It has over 120 employees and a wide service network across Romania and Moldova. Rohe provides a range of products and services for fuel stations and terminals, including fuel dispensers, management systems, pipes and tanks, and car wash equipment. It aims to build long term partnerships with customers and offers integrated solutions and services.

1. GENERAL PRESENTATION
ROHE ROMANIA

2. SHORT HISTORY
• Rohe Romania part of Tokheim Group - one of the world's leading manufacturers and servicers of
fuel dispensing equipment, with operations in many countries around the globe, €476 million sales
and around 3800 employees.
• Since 1994 Rohe Romania developed a wide range of technological activities for retail fuel market,
which include major oil companies like Agip, Shell, Mol, Petrom, OMV, Lukoil and particular owners.
• Nowadays, Rohé Romania SRL can consider it self a leader on this market and one of few who can
offer complete solutions (by our own staff and subcontractors) for fuel stations
• We offer a variety of services that cover a wide range of necessities for our clients. Therefore, every
product we offer has all the authorizations and agreement notices requested by Romanian
authorities.
• Rohé Romania SRL can also be considered a pioneer in various domains. We introduced for the first
time groundbreaking technologies such as plastic pipes and double-wall tanks, according to our
clients most strict standards.
• Also Rohe Romania started in 2004 to make it self a name in maintenance for terminals.
• Our most important resource have been the high-level specialists and the experienced professionals
devoting their study and work towards the newest discoveries in this domain.

3. SHORT HISTORY
- OUR COLLABORATION WITH OMV -
Even since OMV had come to Romania (1998) , Rohe Romania was in close collaboration for
making the 80 filling stations and was the only provider for :
• delivery and execution of technology installations; ( tanks, pipes, etc)
• Installations and commissioning for fuel dispensers;
• Installations and commissioning for automatic car wash and related facilities (recycling units,
compressors, etc. )
• Installations and commissioning for automatic tank level gauge systems ( Veeder Root;
Hectronic)
• Retail Visual Identity including canopy sign ware, totem, logo pole-sign, city light display,
lightning forecourt signs (Kubald, Prolicht)
• Installations and commissioning for management systems (Prisma)
• General contractor for a number of 8 filling stations
All this time we offered maintenance for the equipment's that we have delivered and installed in
all OMV network
Starting with 01.08.2010 until 01.02.2011 we have insured on site support to the PumaPro
systems.

4. SHORT HISTORY
- OUR COLLABORATION WITH OMV -
Between 2005 and 2008, after the take over of SC Petrom SA by OMV Austria Rohe Romania
had accomplished the following:
• delivered and installed technological installations in 135 filling stations
• installed and commissioned over 300 fuel dispensers ( 112 filling stations) –Dresser Wayne
Pignone
• installed and commissioned 35 car wash installations ( 20 roll overs and 15 jet wash)
• Installed over 170 automatic tank level gauge systems Hectronic
• Installed Retail Visual Identity in over 100 filling stations
• Commissioned 214 Puma Pro management systems
• General contractor for 25 filling stations
For al the equipment's the we have delivered Rohe Romania insured maintenance for the
warranty period
Currently Rohe Romania is the most important general contractor for maintenance with
322 filling stations in service.

5. COMPANY PROFILE
Rohe Romania is a company that treats its customers and employees honestly and with respect by building
long term partnerships based on:
– trust,
– innovative solutions,
– social responsibility and environmental protection.
Products and services are provided by Rohe Romania in an integrated concept, in the form of
solutions in step with technological developments and in full harmony with the environment.
Our goal is to offer the best solutions in terms of:
• Installation services, maintenance and repair of equipment and technical
facilities in petrol stations, oil storage facilities for washing vehicles and other
equipment in the application of fuel oil and BIO
• Technical consulting and design services to investment
• Project management (general contracting) for construction of filling stations
and terminals; construction works in the exploration and production field ( E&P)
• Trade specific equipment and supplies fuel distribution stations, oil depots and
their related facilities.

6. COMPANY PROFILE
Organization: Rohe Romania is one of the largest profile companies with:
120 employees, a fleet comprising of 74 vehicles and a turnover in 2011 of 12 million euros.
A number of 12 branches allow operating with maximum efficiency while offering short response
and resolution times. Solid logistic procedure are put in place to ensure optimal spare parts
stocks across the service network.
Quick response branch:
Usually 1 multipurpose vehicle and
service crew. A spare parts stock is
available on each vehicle.
County branch: Typically 2+
either specialized or multipurpose
vehicles and service crew. A spare
parts warehouse is also present.
Regional and main branch: 6+
either specialized or multipurpose
vehicle and service crew. Extended
spare parts storage facilities.
Bacau
1 1
Craiova
2 4
Tg Jiu
1 2
Timisoara
1 1
Arad
1 2
Zalau
1 2
Iasi
2 3
Chisinau
2 3
Pitesti
2 4
Oradea
6 8
Bucharest
15 25
Hunedoara
1 1

7. PRODUCTS AND SERVICES
(For Terminals Oil Depots and Filling stations)

8. FILLING STATIONS
We offer complete solutions for fuel distribution stations:
• fuel dispenser complete range;
• LPG dispensers
• up-to-date management and control systems for the fuel stations;
• automatic tank level gauge systems;
• ECR S&M
• leakage detection systems;
• Polyethylene High - Density pipes and fittings;
• forecourt equipment;
• automatic carwash installations, single/double vacuum cleaners, water recycling units, oil
separators, automatic access doors;
• Retail Visual Identity including canopy sign ware, totem, logo pole-sign, city light display,
lightning forecourt signs.
We are provider and distributor for:
• fuel dispensers;
• LPG dispensers
• monintoring systems: fiscal management systems, monitoring level gauging; interstitial leak
detection ;
• Polyethylene High - Density pipes and fittings
• underground storage double - walled tanks
• forecourt equipment.
• car wash range: roll over, washing tunnels, self service by Jet Wash, recycling units, oil-water
separators, automatic doors;
• visualization sign ware;

9. FILING STATIONS

10. TERMINALS
Since 2004 Rohé Romania SRL started to develop a new line of business - work in oil terminals as
following:
• General contractor:
– authorizations and “turn-key” execution;
– project and fuel technology activity
– design, endorsement and execution for environment compliance
• Design and assembly technology.
– between 2004-2009 we were involved in:
• installed equipments of fiscal delivery measuring system ( FMC Measurement Systems)
• equipments for heating pipes and tanks (delivered by TYCO THERMAL CONTROLS)
• bottom loading arms
• VRU ( Vapor Recovery Units) projects
• limiter filling tanks being in operation Petrom Terminals network and other kind of
equipments
– electrical and automation works
– main operations consist in welded pipes & fittings, pumps, valves, equipments, tanks and pipes
heat insulation
– design and consulting services in what it concern ecological conditions - we were involved in 21
projects;
– equipments design and VRU installations in Terminals - 3 projects.
– other works : Securing terminals (12 pc), cleaning pipes and tanks

11. TERMINALS

12. WE USE THE FOLLOWING
EQUIPMENT

13. The “Full Service” Concept
Right from the beginning ROHE was promoter of the “Full Service” concept finding
ways to make this concept possible for our clients. In our opinion this solution creates
a “win – win” relationship between our clients and us. ROHE is the only player on
Romanian market having the resources necessary to offer such a solution.
Client
ROHE RO:
- IT HelpDesk
-IT On Site S&M;
-Dispenser S&M;
-Management of
Subcontractors;
Client
Help Desk
On Site ECR S&M Supplier
On Site Forecourt S&M Supplier
Other Suppliers
VS.
Full Service Solution:
• Faster response time;
• Seamless cooperation and
communication;
• Reduced costs both for clients and for
supplier
Traditional Solution:
• Hampered communication due to
many individual org. being involved;
• Endless escalations of the problem
between involved parties;
• Higher costs reflected on client;

14. Help Desk
Since the first installed location in 1994, a need was felt for a helpdesk able not only solve IT
and ECR related issues but also other issues critical to the smooth operation of petrol stations
such as electrical problems, forecourt equipment, emergency events, etc.
Our Helpdesk in brief:
• 24/7 availability;
• Full covering of Romania and Rep. of Moldova;
• 14 technicians with 2+ years of field experience;
• Fluent English speakers;
• 80+ % of calls picked up within 10 sec;
• 80+ % of issues closed on first call;
• Hotline team also acts as dispatcher for onsite
service crews;
• Liaison between client and onsite teams;
• Responds in politely and friendly manner to
customer enquiries.

15. Organization:
• The Helpdesk service is formed by a team of 14 people with 2+ years of field experience;
• The service is functioning on a 24/7 schedule serving Romania and Rep. of Moldova;
• Three-tiered technical support in order to provide the best possible service in the most
efficient possible manner.
• 1st level support handles 75%-85% of the user problems before finding it necessary to
escalate the issue to a higher level.
• 2nd level support handles more complex issues as well as network wide problems and
client requests. Eg: updates deployment, data extraction, on field rollout support, etc;
• 3rd level support handles extreme problems in close connection with the original
developers. Responsible for designing and developing one or more courses of action,
evaluating each of these courses in a test case environment, and implementing the best
solution to the problem;
Help Desk
Location: Situated in ROHE Bucharest Office Building it benefits from
leading office infrastructure elements like computer telephony
integration and feature-rich phone system, redundant internet access
and power supply, training rooms and test environments.

16. On site support
From it’s beginnings offering onsite support to his clients was a mandatory task for
ROHE Romania. Starting by offering support for dispenser counters and forecourt
equipment, ROHE’s onsite services soon expanded to all the IT equipment and IT
infrastructure to be found on a fuel station perimeter. Now ROHE is one of the few
players on the market able to deliver complete IT service (dispensers, forecourt
controller, ECR, networking, price pole, etc).
On site support in brief:
• 24/7 availability for station critical incidents;
• 11 Romanian subsidiaries and 1 branch in Rep. Moldova for optimum coverage of territory;
• 4h maximum response time;
• 6h maximum resolution time;
• 56 highly qualified service technicians having engineer degrees or equivalent;
• 35 fully equipped service cars;
• Authorization by Romanian Fiscal Authority for ROHE technicians to service fiscal
equipment;.

17. Ticket management system
Currently ROHE Romania is using two ticket management systems. ROHE Field
Service Management, FSM in short, is used internally. In the commercial relation with
OMV Petrom we are using REMEDY. Also beginning this year we started work on a new
ERP system (ROHE CDMS) which will include and drastically improve FSM application.
ROHE FSM: used internally since 2004 for the management of
customer requests, warranty tracking, spare parts stocks, route
planning and management etc. Service technician on field are
permanently connected to FSM via PDA terminals that enables
them to receive information and send back intervention reports.
Customers can check out the status of service requests via web
access
REMEDY: ROHE was one of the first OMV Petrom suppliers
using REMEDY since 2007. REMEDY is used not only for IT
based request/tickets but for the whole range of service we
provide: fuel dispensers, car wash, station technology, etc

18. Customers: Thru a
web interface our
customers can check
the status of the open
issues, solved issues
or reports on already
closed problems.
Internal: Incorporating all the
major business processes of
ROHE Romania, FSM is used
on a daily basis by almost all
employees.
On-site: Relevant data
about open issues, spare
parts, resolution times, etc
is pushed to service
technicians via PDA
terminals
Solve Direct:
needed data is
pushed to Central
Tokheim Ticketing
System in Austria
The ticked management system is an integrated part of the Field Service Management
Application (FSM). Started in 2004 as a simple management system FSM has now turned,
thru continuous development and by incorporating ROHE’s core business processes, into a
full fledged ERP system.
Ticket management system

19. HSEQ CONCEPT
ROHE ROMANIA has
implemented an Integrated
Management System – Quality,
Environment and Work Security.
Through this system, our
company promotes continuous
service providing improvement
to the benefit of our clients and
all other interested parties.

20. Thank you!
Rohe Romania