This profile summarizes Nigel Willis' experience as a project manager and Scrum master over 25 years in IT services and outsourcing. He has experience managing infrastructure upgrades, data migration, office moves, and software development projects using both Waterfall and Agile methodologies. Some of his career assignments include managing office expansions and a Windows 7 upgrade as a contractor, and leading a team of 40 network operators and managing global network migrations and consolidations at AT&T Business and IBM. He holds several project management and IT certifications.

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Nigel Willis
E-mail: NigsWillis@gmail.com.61c Granada Road Southsea PO4 0RQ. Mobile: +44 07803 117161
Profile
 Qualified Project Manager and Scrum Master with over twenty five years experience working in the IT
Services and Outsourcing sector for global blue chip companies and government agencies.
 Experienced in infrastructure upgrades, data migration, office moves, software and application development
projects
 Comfortable working with Waterfall and Agile project methodologies.
 Results orientated, with a proven track record to set direction and lead to deliver operational improvements
across different areas of the business contributing to individual skills development, team dynamics and
performance underpinned by operational hands-on experience.
 Collaborative technical change and implementation leader with strong people, stakeholder and vendor
management skills and can work across geographical boundaries.
 Highly flexible, empowered and able to operate within a changing environment on multiple projects helping
the business to adapt to what is needed.
 Strong work ethic and has demonstrated the ability to work and succeed in diverse roles as required.
 Key career assignments:-
Qualifications & Courses
Masters Certification in Project management (Steven University – US), Scrum Master, Prince 2 fundamentals /
practitioner. MITP (IBM) 2 A’ Levels and 6 O’ Levels
Project Management Principles and Methodologies, Facilitation, Finance, Quality, Coaching, Leadership ITIL
and Management Essentials.
Remote Pilot Qualification (RPQ), RYA Day Skipper, Power Boat 2, Windsurfing Instructor.
Employment history
Encon Insulation Ltd. Contract project manager March 15 to July 15
Encon are a national insulation distribution company with 21 locations around the uk. They have outgrown one
of their locations and asked me to negotiate with contractors for quotes and provide a working plan for them to
implement.
 Working with Landlord, architects and lawyers to agree Lease schedule and sign off
 Seeking contractor quotes for office re-fits, air-conditioning, electricians, plumbers, builders, racking
companies to ensure all comes together at the same time.
 Working closely with Health and safety
 Traffic planning
 Financial control
 Working with BT Open Reach, Vodafone and 3rd party contractors to set up data and communications
 Relocation Logistics
 Fire alarm systems
 Service suppliers.
 Dilapidations.

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History In The Making : Film Set Builder, Standby Set Decorator and Props May 14 to Oct 14
A registered Section 5 firearms dealer and military costume maker providing support services to the film,
Television and theatre industry. Working to very tight filming deadlines and working on two fliming projects.
 Film Set Builder, Standby Set Decorator and Standby Props for “England A Road to Modernity” a
documentary written by Philip Quenby, showing how the signing of the Magna Carta affected Religion,
Politics, Science and Law
 Film set Builder, Standby Set Decorator, Standby Props and pyrotechnics for “The Men of Waterloo”
by Hamish MacCleod a film depicting events fo the 33rd regiment back in 1815.
 Assistant to Lead Armourer for WW2 battle re-enactments ensuring the correct period firearms and
blank ammunition are transported safely and securely under section 5 for the use of prohibited fireams.
And the correct assignment to the hirer thereof.
 General logistics support of central office and wharehouses.
Automobile Asscociation: Contract Project Manager Nov 13 – Feb 14
Britain’s 4th Emergency Service. One of The UK’s best known and trusted brands and the largest breakdown
cover organisation with over 7000 employees. Managing the infrastructure that supports, insurances,
breakdown services, heating and plumbing services in datacenters based in Basingstoke, Farnborough,
Odlbury and Newcastle.
 Planning Office Expansions at Cheadle and Oldbury. This required the identification of potential new
office space to meet 40 head count increase in call centre staff whilst meeting health and safety
regulations. Scheduling power, networks and phone systems around 3rd party building contractors.
 Developed a new engagement process to engage the infrastructure team to better serve other project
teams
 Coaching project manager for Planning Windows 7 upgrade.
Sabbatical: Supporting Family Jul 13 – Oct 13
Ordnance Survey: Contract Project Manager Oct 07 – Jun 13
National mapping agency of Great Britain - £110m annual sales - approx 1,300 employees. Delivering many
varied projects: Software development, system upgrades, E-commerce and web-based solutions. Matrix
managing teams of developers, test teams, business analysts, data/system security and technical architects.
Utilising both waterfall and agile methodologies while working closely with specialist to deliver each project to
agreed time, cost and quality targets. This role required efficient management of stakeholders, governance,
documentation, 3rd party vendor contracts, Financial control, transition, risks and issues.
 Managed a major core system and platform upgrade for their Geospatial Data Management System.
This included an upgrade of Oracle databases and migration from 6 node rack to a 2 node cluster on 3
Exadatas with memory expansion.
 Implemented a License management project, developing an integration solution between GoldVision
CRM system and SAP ERP (Using SAP PI as the middleware) and web portal allowing customers to
sign up to view and sign up to new license agreements whilst automatically updating SAP BW and
Business Objects.
 Implemented Business Intelligence tool for finance to plan, query, analyse. Included 3rd party vendor
management and desk-top rollout.
 Upgraded SAP PI system with High Availability to connect internal SAP systems and external OS
partners.
 Developed an implemented “OpenSpace” application to allow any developer to create maps on
developed websites. This included the migration and manipulation of 5 terabytes of mapping data into
the cloud. The solution was the first government agency to use Amazon EC2 cloud technology.
 Implemented Public Sector Assets Application for DCLG a reference site from Data.gov.uk using

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Amazon EC2 Cloud.
 Defined new implementation and recovery process and procedures for Amazon cloud based projects.
 Upgraded their finance BACS payment system (ePay) Working with 3rd Party, Albany Software.
 Developed and Implemented a Metadata Editor for DEFRA & Data.Gov.UK. Part of the INSPIRE
initiative to improve the joining up of and access to existing spatial data across the European Union for
public and local authorities.
LEGO Online Communications, Denmark: Quality Assurance Analyst Aug 06 – Aug 07
Managing quality and usability of the LEGO.com website by testing pre-live and post-live content on all supported
browsers. With over 10 million visits per month. Liaising with developers, producers and project management
during planning, testing and publishing phases of each project to ensure smooth transition into website go live
 Successfully tested and launched over 50 new and localised websites into production.
 Documented test scripts and educational procedures,
 Improved interface and testing for 3rd party developments.
Sabbatical: To support my wife’s assignment to IBM Denmark Nov 05 – Jul 06
AT&T Business: Global Network Operations Manager Sep 03 – Oct 05
Leading a team of over 40 network operators to provide the largest 24/7 global network managed service.
Responsible for the effective management of network services including MPLS, MPN, SNA, LAN/WAN and
Legacy systems. The Emerging Services Support Team where also under my leadership to deliver network
operations with new services and tooling to increase portfolio and efficiencies whilst ensuring interlock with US
teams for future migration.
 Successfully managed the migration of network services from the UK to the USA saving $2m in costs.
 Developed and installed key objectives for Operations, Bridge Leaders and Project Managers, resulting
in more effective leadership, coaching and career development path.
 Responsible for planning infrastructure upgrades with scheduled service outages and adequate
manning levels
 Ensuring effective manning levels across all shifts throughout an aggressive HR restructuring
programme.
 Responsible for the management of major incidents globally, including escalations and reporting verbal
status to senior executives.
IBM,AT&T Business: Programme/Project Management & Competency Manager Apr 98 – Aug 03
Lead a highly respected and dedicated team of 15 qualified project managers from junior to PMP professionals.
Prioritising technical resources and 3rd part suppliers across the project portfolio across geographical boundaries
to meet project milestones. Promoting all aspects of project management methodology as a team and working
closely with the PM centre of excellence. Whilst delivering projects efficiently to time quality and cost metrics.
 Managed a programme to consolidate and migrate Network Operational Centres in Spain, Italy and
Netherlands to a single operations centre in Belgium.
 Implemented emergency fallback procedure of Israel’s local network to Network Operations in
Portsmouth due to constant threats of terrorism in Tel Aviv.
 Successfully moved the French MPLS network management to Portsmouth. Requiring education,
process & procedures for operations and technical support.
 Implemented Israel NOC consolidation. To move Israel’s core network infrastructure management to
Operations in Portsmouth and customer elements to COPS centre in Belgium.

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IBM: Network Operations Analyst / Team Leader Sep 85- Mar 98
Network operations team leader and multi-platform operator for IBM UK. Operating the largest globally managed
remote network service, maintaining resources to cover 24/7 shift pattern. Implementing new procedures to
enhance productivity and enable the operations tasks to move to a global resourcing model. Interfacing with
Service delivery management and 3rd party telecom suppliers throughout Europe to maintain Service Level
Availability.
 Managed build and migration for new Network Operations Bridge, including design, cabling, UPS,
telephone and network monitoring systems whilst maintaining existing services.
 Planned and implemented complex weekly change and maintenance schedules.
 Successful incident management for all network services provided.
 Developed, maintained and presented network education packages for new starters
Hobbies and interests
Aerial Photography, Yacht Racing,Cycling, Motorcycling and I volunteer at Portsmouth Naval Dockyard restoring old boats
and Portsmouth Sail Training Trustteaching inner city kids to sail.
Technology Experience.
As a project manager I have had experience implementing the following technology in collaboration with experts
to underpin the projects that I have delivered:-
Open Source : Apache Tomcat, MySQL, Red Hat Enterprise Linux, Fedora, Liferay, WordPress, Drupal
Oracle: Web Logic, Exadata, OEM, Data Guard
CRM: SAP ERP, SAP BI (Business Objects), SAP PI, SAP BW, SAP Solutions Manager. Gold Vision
Microsoft: Office, Project, Excel, Power point, Visio
Cloud: Amazon EC2, Instances, Load Balancing, Cloud Watch
Developers: Java, C/C++, SOAP, Unix
GIS: ArcGIS, FME (data manipulation)
Network: LAN/WAN, Firewall, VPN, Security, Server farms, TCPIP, MPN, Cisco
Windows: Active Directory, Windows 7