Role-based security in CA Service Desk uses predefined roles, access types, and data partitions to control security at the system, record, and column level. Access types relate contacts and groups to security roles, controlling functions, interfaces, authentication, logs, and data access. Record-level security restricts access to records using data partitions that define constraints on tables.

2.  Role Based Security
 Pre – Defined roles Installed with CA Service
Desk
 Levels of CA Service desk Security
 Create Access Data Types
 Create Contacts & groups
 Create Data Partitions

3.  Access Types & Roles are primary components
you use to control CA Service Desk Manager
Security

4.  Pre- Defines Roles are assigned to align with
ITIL v3 best Practices & reduce amount of site-
specific customization required
Microsoft Word
Document

5.  Object Manager Controls all Service Desk
Security
 3 Levels of Security
System Level :
 Implemented in Object layer
 Secures whole collection of objects
 Implemented by Function Access tab of an
access type

6. Record Level Security :
Controls access to records in DBI Tables
Implemented by Data Partitions
Implemented in Logical DB Layer
Column Level Security :
Controls access to same field in every Record
Implemented by web page adaptations
Implemented in Logical DB Layer

7.  Defining Access type & relating them to contact
is key to setup Security in Service Desk
 Using Access Types, We can Control all
Security related aspects including:
3. Access & Grant levels
4. Web Interface Defaults
5. User Authentication
6. Internal Logs & Function Access Privileges
7. Data Partition

8.  Users are defined as Contacts in Service Desk
 Group is a collection of users that represent a
specific area of responsibility in Service Desk
 A user’s contact record identifies all info that
system need
 Group enables you to assign responsibility for
resolving a ticket when the responsibility is
shared among individuals

9.  Implement Record level security in Service
Desk
 Purpose is to restrict access to some records in
DBI Tables
 Data Partition contains set of constraints, Each
Constraint identifies controlled table that’s
being restricted with Constraint Type & Test
 Constraint type specifies what user can do in
data partitions
 Constraint test is like a PASS/Fail test to
restrict user action