This document discusses how to create and manage surveys in a service desk system. It explains that survey templates define the questions and format of a survey, and managed surveys select recipients from tickets closed and assign responsibility for updating the survey status. Survey templates are used to define introduction text, questions, and fields, while managed surveys select specific recipients and assignees to monitor survey responses.

2.  Create Survey Templates
 Create Managed Surveys

3.  A survey is typically sent to a Customer when
a Ticket is Closed
 Survey Templates are Service Desk Records
that an Administrator uses to define a Survey
 They Consist of Introduction & Completion
Messages ,Comments, Q & A Fields
 Email is usually the most convenient
notification method for Surveys

4.  It is a transactional Data Record in Service
Desk
 You cans elect a list of recipients to take Survey
when you associate Survey Template with
Managed Survey
 List of people selected under a managed
Survey are called as “ Targeted respondents “
 Managed Surveys have assignees whose
responsibility is to update status appropriately