This document discusses managing servers in a CA SDM installation. It describes that an installation has one primary server that manages overall functionality and can have one or more secondary servers for specific features. It provides instructions for configuring, starting, and stopping primary and secondary servers using tools like pdm_init, pdm_proctor_init, and services.msc. The document also mentions configuring TCP/IP settings and making server configuration changes through the configuration utility.

1. 2 .MANAGING SERVERS

2. 2.1 NUMBER OF SERVERS
• CA SDM Installation has one (or) more server components as an Administrator you manage
• Every Installation has one Primary Server that manages overall SDM functionality
• Installations have one (or) more secondary servers to manage specific features

3. 2.2 SERVER CONFIGURATION TASKS
• As Administrator , We configure the Primary Server, Secondary Server and Client
Installations.
• In CA SDM Environment, we perform Start/Stop/Configure Servers (Primary/Secondary)
• CA SDM uses your Database server to store& Retrieve Information.
• We can change CA SDM for following Reasons :
5. Changes in Database management System
6. Changes made to CA SDM start-up template file using pdm_edit.pl
7. Integration with web server as Tomcat
8. Integration with CA EEM

4. 2.3 CONFIGURING TCP/IP
• TCP/IP is controlled by using NX.env file which is found $NX_Root Directory
• We can use NX_PROTOCOL_ONLY<Mode> where mode can be IPV4,IPV6,mixed.
• Mixed mode  Opens up the sockets for slump processes that listen to IPV4 & IPV6

5. 2.4 CHANGE SERVER CONFIGURATION
• We use configuration utility to make change to Server Configuration .
• We can configure our system to use SSL on a Tomcat Server
To Change Server Configuration
Start  Programs  CA  CA SDM  Configuration  Complete on-screen Instructions..

6. 2.5 ITIL CONFIGURATION
• Information Technology Infrastructure Library (ITIL), is a set of Best Practices in Computer
Data Center Management
• CA SDM supports only ITIL Interface
• CA SDM specifically addresses Incident, Problem, Change & Configuration Management
• Request , Change Order , Issue, Incident & Problem are types of Tickets available
• CA SDM supports ITIL Terminology for (PDA) Interface.

7. 2.6 START SECONDARY SERVER
• We must start secondary server prior to starting Primary Server if Installation have one (or)
more Secondary Servers.
• Pdm_proctor_init is used to start CA SDM Secondary server
• In Windows , We uses “services.msc”  Start the required service

8. 2.7 START PRIMARY SERVER
• Every CA SDM Installation has one primary Server that handles basic Product Functionality
• pdm_init is used to start CA SDM Server from command line
• Pdm_Status is used to display Status of Primary/Server CA SDM server running on any
environment

9. 2.8 STOP A SERVER
• In Windows , Start  Run  services.msc, @ Services :
CA Service Desk Manager  Primary Server
CA Service Desk manager Remote Proctor  Secondary Server
• In Unix, pdm_halt utility is used to stop server.