CA Service Desk Manager R11
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Activity notifications allow users to be notified of changes to tickets. They are configured by creating activity associations between ticket attributes and activity types, object contact notifications to specify additional interested users, and notification methods to determine how notifications are delivered such as by email or FAX. The activity notifications then generate notifications when associated ticket attributes change based on the configured activity associations and deliver them to interested users using the specified notification methods.
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The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
TrustArc Webinar - 2024 Global Privacy Survey
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
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CA Service Desk Manager R11
- 2. Enable Activity Notifications Create Activity Associations Create Object Contact Notifications Create Notification Methods
- 3. Activity Notification Records are types of attributes that appear on “Activities” tab of Ticket CA Unicenter Service Desk has predefined activity types such as Callback, Research, Update Status
- 4. An Activity Notification cane be enabled for 2. Cr objects : Incidents, Problems & Requests 3. Chg objects : Change Orders 4. Iss Objects : Issues 5. msgs Objects : Managed Surveys We configure Activity Notifications for a Ticket in “Auto Notification “ tab of selected Ticket
- 5. Records that connect attributes of Tickets with Types of tickets Unicenter Service Desk supports only one activity association per object Attribute For Example, when value of priority attribute changes ,It’s the Activity Association for priority that determines Activity type ‘Escalate’ is generated
- 6. Records that refer to other interested users who wants to be notified if anything happens to a ticket . For example, User & Assignee are related to a Ticket .if Any Contact present in Contact Table is also interested in ticket, we create an Object Notification for the user This Record can be chosen as recipient of notification on Objects Tab of Activity Notification record
- 7. It describes how notification messages are delivered to users Each Contact in Service Desk can be assigned 4 Notification methods, one for each level of Importance : Low, Normal ,High & Emergency Predefined Notification Methods are Email, FAX. Service Desk makes notification message available to script using environment variables