Airport Operations Control Center (AOCC) Value adds Case studies Benefits - passengers & stakeholders

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© 2017 NIIT Technologies | www.niit-tech.com | Confidential
Modernization of Airports through
Smart IT

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AOCC Simplified
Command & Control center
established at one location
End to end handling of aircraft
and aircraft operations
Use of common database
(AODB) for resource planning
Participation of all stakeholders –
CDM
Presence of large consoles/video
walls, communications & IT systems
Airport Operations Control Center (AOCC)
AOCC
CORE APPLICATION
CORE
INFRASTUCTURE
SERVICES
AODB
AIRPORT INTERFACES
BI TOOLS AODB
UNIFIED CONTROL
ENTERPRISE TOOLS
FIDS
AOCC - INTERFACES
PAVA
BMS AFTN
ATM AIMS

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Value Adds
Simultaneous Pushback
Created a simulation for Stand Allocation
based on Simultaneous Push Back SOP
Tracking Grid Views
Customized grid views have been created
to capture movement specific information
Exception
New exception option added to identify
base flights to mark them for allocation
based on their departure times.
Visual Queues
To easily distinguish flights based on
their nature during resource allocation
Custom Filters
Created and assigned to the User Roles
for identifying specific movements on
status
Training
Facilitated role based trainings to Key
AAI Operational resources
Automatic Resource Mapping
Linking of Stands with Aerobridges to
their respective gates association
eliminating manual change
Web portal
Intranet portals with Real-time
information update has been provided
at ATC & APRON
Action Pack
For automation in allotting static
movement information based on pre
defined criteria's
@

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0% 10% 20% 30% 40% 50% 60%
1
Sep-14, 46%
Oct-14, 48%
Nov-14, 48%
Dec-14, 57%
Aero Bridge Utilization %
MAA
0% 10% 20% 30% 40%
1
Jan-15, 27%
Feb-15, 30%
Mar-15, 35%
Apr-15, 36%
May-15, 36%
Aero Bridge Utilization %
CCU
Case Study – Gate / Aero Bridge
Aero Bridge Utilization
How it was done
Outcome
▪ Improved Turn-around
time, OTP and increase
in airport capacity
▪ With Airport
Management Solutions
Aero bridge allocation
was made dynamic
▪ Auto-allocation of Aero-
Bridge (gates) when in-
contact stands are
allocated

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Case Study – Dynamic Counter Allocation
Dynamic Counter
Allocation
▪ Dynamic allocation of
movement based check-in
facilities to reduce total
waiting time and better
utilization of CUTE counters
▪ Auto Allocation of Check-in
counters based on load
factor
Highlights
Reduces
▪ Passenger waiting time by
30-40%
▪ Terminal Congestion
▪ Shortage of Counters
Increases
▪ Better utilization of facilities
▪ Counter Availability
▪ Contributes to better slot
management

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Service Disruption due to Heavy Rains & Flood
“On 2nd Dec 2015, heavy rainfalls in
Chennai flooded the runway &
apron. As a precautionary measure
power was shutdown leading to
immediate evacuation followed by
total Airport lockdown”
The Fallout
IT Infrastructure at MAA data center had to be shutdown, AOCC
Operations @ 10 Airports was at a standstill
NIIT Tech’s BCP kicked in to ensure smooth transition from
DC to DRC in 9 mins
AOCC @ 10 Airports
Impacted
Revenue loss @ 10
Airports
Apron Congestion at
10 Airports
FIDS Update to the
Public Disrupted
Airline On time
Performance Impact
Boarding Halted
Case Study – BCP Success @AAI
Proper team work,
Communication &
being proactive
▪ Proper Planning and design
▪ Taylor made SOP’s
▪ Effective communication
Value Delivered
▪ Impeccable execution and
quality
▪ RTO: 9 minutes and RPO: no
data loss
▪ AOCC operations @ 9 airports
resumed in 15 mins

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Chennai Floods - MAA

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Case Study – BCP Success @AAI
The Fallout
IT Infrastructure at MAA data center had to be shutdown, AOCC
Operations @ 10 Airports was at a standstill
Service Disruption due to Cyclone Vardha
“On 12th Dec 2016, heavy Cyclones
accompanied with strong winds caused
disruption all over Chennai. All flights were
diverted to other Airports As a precautionary
measure power was shutdown leading to
immediate evacuation followed by total
Airport lockdown”
NIIT Tech’s BCP kicked in to ensure smooth transition from
DC to DRC in 9 mins
AOCC @ 10 Airports
Impacted
Revenue loss @ 10
Airports
Apron Congestion at
10 Airports
FIDS Update to the
Public Disrupted
Airline On time
Performance Impact
Boarding Halted
Proper team work,
Communication &
being proactive
▪ Proper Planning
▪ Taylor made SOP’s
▪ Effective communication
Value Delivered
▪ Impeccable execution and
quality
▪ RTO: 9 minutes and RPO:
no data loss
▪ AOCC operations @ 8 airports
resumed in 15 mins

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Cyclone Vardha– MAA

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Benefits - Pax & Stakeholders
▪ Improved turn around time
▪ Early disruptions predictions
▪ Preferences and priorities taken
into account
AIRLINES
▪ Enhanced punctuality of operations
▪ Maintaining SLA’s
▪ Optimized resource management
GROUND
HANDLERS
Flight schedule
punctuality and slot
adherence
Efficient use of
resources (Stands,
gates, carousel..etc.)
Accurate forecasting
and ground resource
planning & availability
Better utilization of
inputs from ATC &
AFTN

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© 2017 NIIT Technologies | www.niit-tech.com | Confidential
Thank You

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Source: presentation of L V Sridhar, Mindtree at the
2017 SITA Air Transport IT Summit, Brussels.
2017 Air Transport IT Summit