Automation & technology arbitrage Automation in an enterprise Culture eats strategy for breakfast Demo of automation in operations

1. 1© Hexaware Technologies. All rights reserved. www.hexaware.com
Driving down Operational Costs
Through Intelligent Automation

2. 2© Hexaware Technologies. All rights reserved. www.hexaware.com
Automation & Technology Arbitrage
to drive cost down by >70%
Automation Arbitrage
Eliminate 30-
40%
of Incidents
Infrastructure Services
Application Support
RAISE IT
Eliminate 30-
50%
of Labour
Business Process Services
Lean
Robotic Process Automation
IMS
Transform Underlying
Infra, Cloud &
Hyperconverged
BPS
Industry/ Process
specific STP through
Platforms
ASM
Transform Application
Landscape
Technology Arbitrage

3. 3© Hexaware Technologies. All rights reserved. www.hexaware.com
BusinessProcess
Automation Tooling Guaranteed ImpactService Offerings
• High volume manual processes
with variable unstructured data
• Mimic human actions
• Robotic Process Automation,
Cognitive Bots, Machine
Learning
• Chatbots
• 40 to 50% reduction in people
performing repetitive tasks
• Improving accuracy of transactions
by over 50%
• Reduction in cost per transaction
ApplicationsInfrastructureAUTOMATION IN AN ENTERPRISE : HEXAWARE POINT OF VIEW
• All repetitive support work
automated using RAISE IT
platform
• Codeless programming thru
Modeling & HexCode
Generator / Agile Dev platform
• Design to Execute Test
automation
• 30 to 40% cost reduction in
application support thru incident &
problem elimination
• Business Aligned SLA’s
• 25 to 40% reduction in
development efforts & cost
• >40% reduction in QA costs
• Pre-built bots for over 1000
operations tasks
• Tool based Cloud Migration &
Hyper-converged Infrastructure
set up & ops
• Build & release automation
• 30 to 40% cost reduction in
Operations cost thru incident &
problem elimination
• >30% optimization in infrastructure
asset spend
• 90% improvement in resource
provisioning thru orchestration

4. 4© Hexaware Technologies. All rights reserved. www.hexaware.com
Culture Eats Strategy for Breakfast
Culture of automation first;
no fear of cannibalization
Automation
First
Keep ability to focus on
customers: only 2-3 new
customers per quarter,
globally
Focussed Growth
Aspirations
Focus on cross-skilling: e.g.
SDETs
Cross Skilling
Automation of low skilled
activities; Slow Rotation of
Senior Consultants, non-FTE
based scale
Anti Pyramid
Culture of bottom-up, client-
centric innovation
Bottom-up
Innovation
Chip on the shoulder attitude
Fostering Culture
of David vs. Goliath

5. 5© Hexaware Technologies. All rights reserved. www.hexaware.com
DEMO of
Automation in
Operations

9. 9© Hexaware Technologies. All rights reserved. www.hexaware.com
Where to start?

10. 10© Hexaware Technologies. All rights reserved. www.hexaware.com
Assessment
Questionnaire
Inputs
Application &
System Log Files
Assessment Activities Outcomes
Automation Maturity
Assessment
Identify Automation Tools
Application Technology
Application Criticality and Priority
Active Business Usage
Incident / Service
Request Ticket
Data
Workshops with
support Teams
Understanding of Application /
Technology
Log Analyzer
Incident / Service
Requests Data
Analyzer
Identify Automation Use
cases
Automation Feasibility
Error Patterns
Top Recurring
Incidents
Automation Pilot
Automation Possibilities
Automation
Assessment Report
Automation Tools
ROI, Investment,
Timelines
Implementation Roadmap
Start with an Automation Assessment…

11. 11© Hexaware Technologies. All rights reserved. www.hexaware.com
SHRINK IT
GROW DIGITAL

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Author. Permission to copy and reproduce content may be
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only.
Source: presentation of Vijay Iyer, Hexaware at the 2017
SITA Air Transport IT Summit, Brussels.
2017 Air Transport IT Summit