The document emphasizes the importance of mobile learning, highlighting various 'I-want-to' moments such as knowing, learning, doing, and working, each requiring specific strategies for effective engagement. It recommends providing searchable information, creating mobile-friendly content, and utilizing interactive guides to enhance the learning experience. The goal is to meet these learning needs seamlessly and efficiently in various contexts.

2. Mobile Learning
Matters

4. •
•
•

5. Win a Prize

6. How tall is the
Sydney Harbour
Bridge?
(in metres)

7. How tall is the
Sydney Harbour
Bridge?
134metres

8. •
•
•
Hootsuite

9. “we don't learn well through ‘binge
education’ like a course.We learn by being
exposed to new skills and ideas over time,
with spacing and questioning in between.”
- Josh Bersin, 2017
source

10. Design for
Mobile
Learning

11. I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:
Source

12. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:

13. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
When someone is
looking for something or
someone who can help
them learn something
new.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:

14. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
When someone is
considering or looking
for something, or
someone, who can help
them.
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:

15. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
When someone is
considering or looking
for something, or
someone, who can help
them.
When someone wants
help completing a task
or needs to know the
exact process to follow.
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:

16. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-do
moments:
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
To satisfy as many of these moments as possible as invisibly as possible…

17. Ninja
Learning
Warriors

18. What do we
need to do?

19. What & How?

20. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:

21. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
 Provide searchable information
 Make reference material easy to find
 Curate information from resources
 Allow people to return to learning
 Teach people how to find the information,
rather than the information itself

22. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
 Searchable information
 Reference material easy to find
 Curate information from resources
 Allow people to return to learning
 Teach people how to find the information,
rather than the information itself
 Know your audience
 Put what you can on public sites
 Index L&D materials on your intranet
 Use a wiki, or web page, to implement a
structure (and let people update it)
 Try searching for information yourself

23. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
 Provide searchable information
 Make reference material easy to find
 Curate information from resources
 Allow people to return to learning
 Teach people how to find the information,
rather than the information itself

25. When someone is
exploring or researching,
or needs to know precise
information.
I-want-to-know
moments:
 Provide searchable information
 Make reference material easy to find
 Curate information from resources
 Allow people to return to learning
 Teach people how to find the information,
rather than the information itself
 Don’t let the LMS be a cage
 Make sure it works on the small screen
 Enable bookmarks
 Enable people to take learning with them

26. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
 Provide searchable information
 Make reference material easy to find
 Curate information from resources
 Allow people to return to learning
 Teach people how to find the information,
rather than the information itself
 Make sure sources work on mobile
 Get people finding information
 Bring it all together

28. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:

29. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
 New knowledge or behaviour
 Refreshers
 A person’s experience
 New skills and thoughts

30. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
 New knowledge or behaviour
 Refreshers
 A person’s experience
 New skills and thoughts
 Traditional eLearning Modules
 Mobile Focussed Platforms

33. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
 New knowledge or behaviour
 Refreshers
 Peoples’ experience
 New skills and thoughts
 Take ‘live’ further

34. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
 New knowledge or behaviour
 Refreshers
 Peoples’ experience
 New skills and thoughts
 Shorter reminder courses
 Video, screencasts, PDFs

35. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
 New knowledge or behaviour
 Refreshers
 Peoples’ experience
 New skills and thoughts
 Corporate directory
o Microsite, address book, PDFs
 Sharing & messaging platforms
 Videos, podcasts & blogs

36. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
 New knowledge or behaviour
 Refreshers
 Peoples’ experience
 New skills and thoughts
 Curate mobile-friendly courses & content

38. Create
I-want-to-Learn
Moments

39. Phase 1
Before
Phase 2
During
Phase 3
After
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
comms
Event Message Course Nugget Nudge Reminder

40. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-do
moments:
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
To satisfy as many of these moments as invisibly as possible…

41. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
 Be guided through a process
 Complete a task
 Do something new now

42. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
 Be guided through a process
 Complete a task
 Do something new now
 Step-by-Step Guides
 Portable Work Instruction Manuals (WIMs)
 Interactive SOPs

43. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
 Be guided through a process
 Complete a task
 Do something new now
 Step-by-Step Guides
 Portable Work Instruction Manuals (WIMs)
 Interactive SOPs
 Cheat sheets
 In-app guides

44. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
 Be guided through a process
 Complete a task
 Do something new now
 Nuggets/Microlearning
 How-to-Guides

45. When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
 Guide people without asking
 Satisfy the need for distraction
 Entertain in an educated manner

46. When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
 Guide people without asking
 Satisfy the need for distraction
 Entertain in an educated manner
 Games with learning embedded
 YouTube & video channels
 Curated news
 Integrated learning, news & comms
 Social & collaborative tools

48. Wrap Up & Q’s

49. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-do
moments:
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
Satisfy as many of these moments as invisibly as possible…

50. Be a Mobile
Learning Ninja