Slides from my AITD 2017 Conference talk.
Join me and become a Ninja Learning Warrior.
My talk covered some of the options that training managers need to look at in order to create mobile learning that really works.
It doesn't make much sense without my words, so I'm creating an online version with VO soon.
9. “we don't learn well through ‘binge
education’ like a course.We learn by being
exposed to new skills and ideas over time,
with spacing and questioning in between.”
- Josh Bersin, 2017
source
12. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:
13. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
When someone is
looking for something or
someone who can help
them learn something
new.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:
14. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
When someone is
considering or looking
for something, or
someone, who can help
them.
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:
15. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
When someone is
considering or looking
for something, or
someone, who can help
them.
When someone wants
help completing a task
or needs to know the
exact process to follow.
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-know
moments:
I-want-to-learn
moments:
I-want-to-do
moments:
I-want-to-work
moments:
16. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-do
moments:
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
To satisfy as many of these moments as possible as invisibly as possible…
20. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
21. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
Provide searchable information
Make reference material easy to find
Curate information from resources
Allow people to return to learning
Teach people how to find the information,
rather than the information itself
22. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
Searchable information
Reference material easy to find
Curate information from resources
Allow people to return to learning
Teach people how to find the information,
rather than the information itself
Know your audience
Put what you can on public sites
Index L&D materials on your intranet
Use a wiki, or web page, to implement a
structure (and let people update it)
Try searching for information yourself
23. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
Provide searchable information
Make reference material easy to find
Curate information from resources
Allow people to return to learning
Teach people how to find the information,
rather than the information itself
24.
25. When someone is
exploring or researching,
or needs to know precise
information.
I-want-to-know
moments:
Provide searchable information
Make reference material easy to find
Curate information from resources
Allow people to return to learning
Teach people how to find the information,
rather than the information itself
Don’t let the LMS be a cage
Make sure it works on the small screen
Enable bookmarks
Enable people to take learning with them
26. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
Provide searchable information
Make reference material easy to find
Curate information from resources
Allow people to return to learning
Teach people how to find the information,
rather than the information itself
Make sure sources work on mobile
Get people finding information
Bring it all together
27.
28. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
29. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
New knowledge or behaviour
Refreshers
A person’s experience
New skills and thoughts
30. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
New knowledge or behaviour
Refreshers
A person’s experience
New skills and thoughts
Traditional eLearning Modules
Mobile Focussed Platforms
31.
32.
33. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
New knowledge or behaviour
Refreshers
Peoples’ experience
New skills and thoughts
Take ‘live’ further
34. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
New knowledge or behaviour
Refreshers
Peoples’ experience
New skills and thoughts
Shorter reminder courses
Video, screencasts, PDFs
35. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
New knowledge or behaviour
Refreshers
Peoples’ experience
New skills and thoughts
Corporate directory
o Microsite, address book, PDFs
Sharing & messaging platforms
Videos, podcasts & blogs
36. When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
New knowledge or behaviour
Refreshers
Peoples’ experience
New skills and thoughts
Curate mobile-friendly courses & content
40. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-do
moments:
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
To satisfy as many of these moments as invisibly as possible…
41. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
Be guided through a process
Complete a task
Do something new now
42. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
Be guided through a process
Complete a task
Do something new now
Step-by-Step Guides
Portable Work Instruction Manuals (WIMs)
Interactive SOPs
43. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
Be guided through a process
Complete a task
Do something new now
Step-by-Step Guides
Portable Work Instruction Manuals (WIMs)
Interactive SOPs
Cheat sheets
In-app guides
44. When someone wants
help completing a task,
wants to achieve
something, or needs to
follow an exact process.
I-want-to-do
moments:
Be guided through a process
Complete a task
Do something new now
Nuggets/Microlearning
How-to-Guides
45. When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
Guide people without asking
Satisfy the need for distraction
Entertain in an educated manner
46. When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
Guide people without asking
Satisfy the need for distraction
Entertain in an educated manner
Games with learning embedded
YouTube & video channels
Curated news
Integrated learning, news & comms
Social & collaborative tools
49. When someone is
exploring or researching,
or needs to know precise
information to complete
a task.
I-want-to-know
moments:
When someone is
considering or looking
for something, or
someone, who can help
them.
I-want-to-learn
moments:
When someone wants
help completing a task
or needs to know the
exact process to follow.
I-want-to-do
moments:
When someone is just
getting on with their
work in between
meetings, training, etc.
I-want-to-work
moments:
Satisfy as many of these moments as invisibly as possible…
Machine memory is cheap.
We look up details
Mobiles are everywhere.
Use mobiles, even when sitting at desktop
Australia went mobile in 2014! Mobiles overtook desktop penetration.
The world is mobile (Hootsuite slide).
50.3% of all web pages served to mobile late 2016 (Statcounter via Hootsuite)
Embedded instruction inside mobile and web apps – guiding people for the first time, or after a long time (WalkMe)
Quizzes, games, crosswords, word searches to turn those moments of boredom into learning.