Mey Saephan is seeking a new career opportunity with over 8 years of customer service experience, including 4 years working in currency management. She has a strong work ethic and eye for detail. Her most recent role was as a Cage Cashier at Parkwest 580 in Livermore, CA where she reconciled company assets, protected resources through auditing, and provided excellent customer service. She is bilingual in Mien and English and has an Associate's Degree in Health Science from Merritt College.

1. Mey Saephan
131 Northwood Cmns  Livermore, CA 94551  Phone: (510) 866-9815  E-Mail: msaephan916@gmail.com
Objective
I am a constant professional with an eye for detail, and a strong vocation for workplace courteousy. I am aggressively
developing my personal and professional accomplishments, and welcome future challenges. I excel working in a team or
independently and have eight years of Customer Service experience. Four years of which with currency management. My
skills provide me the ability to follow detailed directions.
Experience
Parkwest 580, Livermore, CA| Cage Cashier July 2013- Present
 Constant reconciliation of company assets
 Protecting companies resources through continuous auditing
 Provide customers service that reflects companies values and beliefs
 Balanced and prepared currency drawers for employees. Start and end of day
 Adhere to and enforce state regulation
 Complete understanding of company and State of California regulation
 Train new team members on all aspects of job requirement
 Commonly deal with different task at a moment’s notice
 Email detailed daily activity reports and other reports upon requested
 Write and keep an extensive record of minimum internal control requirements
Frequently handle stressful situation involving large amounts of currency
 Control high volume of chips and currency transactions
Parkwest Lotus, Sacramento, CA| Gaming Server May 2012- July 2013
 Provide outstanding customer service to clientele by accurately and promptly taking food and beverage orders
 Stock up supplies and maintain neatness of casino
 Train new team members and ensuring they provide great service
Reliance Marketing Group, Rancho Cordova, CA| Telemarketer July 2008- April 2009
 Influence customers to purchase products or service by providing clients with product information, service and set
appointments for clients
 Process transaction by documenting customers information by completing proper paperwork
 Effectively handled customer inquiries for the information center
 Retain operations by following proper policies and procedures
 Handled both dial-in and dial out phone contacts with tact and professionalism

2. 2
Education
Merritt College May 2015
Associates Degree: Health Science
Skills
 Bilingual: Mien & English
 Typing Speed: 65 wpm
 Computer/ Technical Literacy
 Managing multiple priorities
 Social Media Literacy
 Accounts Receivable