Joshua Pulley has over 7 years of experience in customer service roles across various industries including food service, retail, and insurance. He has a proven track record of carefully handling customer orders and ensuring satisfaction. His experience includes maintaining call volume metrics, processing payments, inventory management, food preparation, and supervising teams. Pulley aims to provide excellent customer service and has worked in fast-paced environments for companies such as Burger King, Van Heusen, and Independent Blue Cross.
CAREER SPAN AND FOCUS: I want to dedicate myself completely in the F&B Service Dept. For a rapidly growing organization, which utilize my ability to work as a team member. I shall be proud to associate myself with the organization where my knowledge, creativity & skill can be effectively utilized for personal and organizational growth.
CAREER SPAN AND FOCUS: I want to dedicate myself completely in the F&B Service Dept. For a rapidly growing organization, which utilize my ability to work as a team member. I shall be proud to associate myself with the organization where my knowledge, creativity & skill can be effectively utilized for personal and organizational growth.
Detail orientated and compassionate certified healthcare professional seeking to obtain a challenging and rewarding position as a phlebotomist, patient care technician or dialysis technician.
Detail orientated and compassionate certified healthcare professional seeking to obtain a challenging and rewarding position as a phlebotomist, patient care technician or dialysis technician.
I am now a certified EHR Specialist and certified medical office assistant . I recently completed all necessary courses at the University of the District of Columbia and received my certifications through NHA. I am currently looking for work in this field. I am open to any additional training to sharpen my skills. I believe that my strong work history, experience, and education will make me a very competitive candidate for this position.
1. 2526 Eastway Dr, Charlotte, NC 28205 980 777 9424Joshuapulley13@gmail.com
Joshua Pulley
Professional Profile
Stress tolerant professional with 7 years of experience in the customer service industry.
Works well in challenging and fast paced environments. Has a proven track record of
carefully recording and following-up on customer orders, including the tracking of orders,
along with ensuring complete customer satisfaction.
Professional Accomplishments
Customer Service - Representative
Maintain a healthy averaged handle time
Assist with warm transfers
Held responsible for first call resolution
Assist customers in all concerns
Handled high volume of inbound calls
Assist in billing and claims
Customerservices-Retail
Computed sales prices, total purchases and receive and process cashor credit payment.
Greeted customers and ascertain what each customer wants or needs.
Performed stock inventory and requested new stock.
Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
Opened and closed cash registers, performing tasks such as counting money, separating
charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Placed special orders or call other stores to find desired items.
Prepared sales slips or sales contracts.
Recommended, selected, and helped locate or obtain merchandise based oncustomer
needs.
De flash
2. Customer Service – Food Service
Clean food preparation areas, cooking surfaces, and utensils.
Cook and package batches of food which are prepared to order or kept warm until sold.
Cook the exact number of items ordered byeachcustomer, working on several different
orders simultaneously.
Maintain sanitation, health, and safety standards in work areas.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Prepare and serve beverages such as coffee and fountain drinks.
Prepare specialty foods following specific methods that usually require short preparation
time.
Read food order slips or receive verbal instructions as to food required by patron, and
prepare and cook food according to instructions.
Serve orders to customers at windows, counters, or tables.
Take food and drink orders and receive payment from customers.
Wash, cut, and prepare foods designated for cooking.
Employment History
2014-2015
2013-2014
2013- 2014
Representative
Press operator
Crew Member
Independent Blue Cross
Core molding, charlotte , NC
Burger King, Charlotte , NC
2012-2013 Sales Associate Van Heusen, Charlotte, NC
2012-2013 Key Holder Game Stop, Brooklyn, NY
2010-2012 Shift Leader Petland Discounts, Brooklyn,
NY
Education
2009-2011 Human Services Touro College
Manhattan, NY
2009 High School Diploma Alpha High School
Brooklyn, NY
References
References are available on request.