Harriet Oakley has over 20 years of experience in customer service, sales, bookkeeping, and accounting roles. She is currently pursuing an AA in Business Administration and has held positions as an Energy Specialist, Bookkeeper, Franchise Owner, and Marketing Manager. Oakley has strong communication, problem-solving, and team leadership skills.

1. HARRIET OAKLEY
6 Andover Cir. 831-214-4362
Salinas, CA 93906 harriet.f.oakley@gmail.com
SUMMARY
Adept Customer Service and Sales professional with specific skills in collections, bookkeeping (accounts
receivables, bank reconciliations, billing and reporting) and general accounting. Strong attention to detail, with
the ability to maintain continuous focus to complete work within project deadlines. Ability to see the big picture,
assessing the situation to tailor my customers service approach so that it is mutually beneficial. Strong problem
solver and the ability to get along well with my co-workers, supervisors and manager. Supervision skills with the
ability to build productive team environments. Strong communication skills, excellent written skills with a strong
vocabulary and the ability to think critically. Ability to be self-directed to work independently and as part of a
team.
PROFESSIONAL EXPERIENCE
STAPLES ENERGY, SALINAS, CA 8/2014 – PRESENT
ENERGY SPECIALIST
 Kept a flexible working schedule to accommodate a partial schedule provided by company call center.
Worked independently to add to provided schedule.
 Presented Energy Savings Assistance Program (ESAP) and familiarized customer with the Utility’s purposes
in offering these services and the requirements necessary to qualify for the services.
 Calculated customer’s qualifications based on provided formulas and considering an ever-shifting list of
constraints and exceptions.
 Educated customers on the ways and means of saving energy.
 Enrolled customers in ESAP via a series of physical and online forms.
 Developed methods and techniques to gain the interest of viable prospects.
 Developed methods and techniques to identify viable prospects.
 Excelled in door to door cold calling and improving personal sales; complimented by customers more-and-
more as Spanish skills increase.
 Complimented by co-workers on resilience, tenacity and willingness to exert the extra effort needed to
succeed (door-knocking); on trust shown by customers when questions or concerns arise (receiving more
calls from customers than others in the same position); on having fewer “pending-cancelled” files than
others in the same position.
Personal Best: Pay Period 35 Goal 20/week
Single Day 6 Goal more
GIRARDI BEARING CO., INC., SALINAS, CA 11/2007 – 09/2012
BOOKKEEPER, ACCOUNTS RECEIVABLES
 Processed invoices, deposits, and accounts receivables, including daily, weekly and customer sales
reporting.
 Calculated and submitted Sales Tax reports (monthly and quarterly).
 Managed daily, monthly, annual reporting on A/R aging, daily sales and others as requested.
 Managed collections resulting in the reduction of aging from 45/60 days to 15/30 days from point of sale.
Developed relationships with customers to ensure a smooth collection process.
 Strong problem solving skills with regards to technical issues (computer, copier, mail machine etc).
 Acted as back up receptionist.
 Created correspondence for purchasing and billing disputes, etc. Complimented by my supervisor on my
customer service skills.

2. HARRIET OAKLEY PAGE 2
ONCE UPON A CHILD, SALINAS, CA 12/2000 – 11/2004
OWNER/FRANCHISEE
Owned and operated franchise of a national chain
 Bought and sold gently used children items such as clothes, swings, toys etc.
 Managed all operations including hiring of staff, payroll, buying, merchandising as well as five employees.
 Supervised store employees including scheduling, performance review, training and development.
 Managed all bookkeeping duties including payables, receivables, budgeting etc.
WIC, WOMEN, INFANTS, CHILDREN PROGRAM, SALINAS, CA 5/1998 – 12/1999
GARDENER, COMMUNITY GARDEN
 Managed the community garden at the Salinas Adult School and provide an interactive curriculum for pre-
school, Mommy and Me and other programs of the school.
 Collaborate and assist teachers with their curriculum by planting specific plants to enhance instruction.
 Responsible for planning, planting, laying out of planting bed, choosing what to plant, including
composting and organic methods of growing in collaboration with teachers and programs.
ONCE UPON A CHILD, SALINAS, CA 11/1994 – 05/1996
SALES/BUYER
 Supported the owner in the purchasing gently used inventory as well as customer service.
 Managed inventory and merchandising.
MONTEREY COUNTY OFFICE OF EDUCATION, SALINAS, CA 05/1993 - 11/1993
SECRETARY II TO THE ADMINISTRATOR TO THE BEGINNING TEACHER
 Support Assessment Programs and Administrator
FRANMARA, INC., SALINAS, CA 01/1990 - 03/1992
MARKETING MANAGER
 Managed all Outside Sales service calls.
 Provided Marketing support by training other sales representatives including travel to trade shows and
educating other independent sales personnel regarding produce features.
 Developed training programs for remote showrooms, including shipping of samples, demonstrations and
set up and providing ideas for up-selling of products.
 Provide technical assistance for products sol to increase sales and product knowledge for customers and
company sales force.
FRANMARA, INC., SALINAS, CA 07/1990 - 01/1991
CUSTOMER SERVICE
 Provided customer service and some marketing for importer and distributor of bar ware and table top
items for the food service industry.
 Processing orders in coordination with warehouse and shipping.
 Managed all Customer service calls.

3. HARRIET OAKLEY PAGE 3
EDUCATION
HARTNELL COLLEGE, SALINAS, CA 06/2012 – 12/2014
 Currently obtaining AA in Business Administration to transfer to a 4 year university
 Expected transfer date to CSU Monterey Bay in Spring 2015
 Courses taken to date: Financial Accounting, Managerial Accounting, Macro Economics, Micro Economics,
Statistics, Public Speaking
TECHNICAL SKILLS
 10-key by touch
 Typing words per minute: 76 wpm uncorrected, 73 wpm corrected
 Computer Software Skills - Microsoft office suite (2010). QuickBooks, Real World & Passport Business
Systems(inventory and bookkeeping systems) in a PC environment
 Other office machines - copiers, faxes, mail machines, calculators, scanners, cloud storage
TRAINING
Dale Carnegie School of Public Speaking (1991)
PROFESSIONAL DEVELOPMENT
WELI Program Graduate 2012