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TEAM NGINX
Amanda Chavis, Maaz Khan,
Kamchinn Cheang,
Andrew Lin, Jacky Zhang
Internal Interface
THE BIG IDEA
o Develop a tool that manages all vehicles contracted for
sale
o Capture updates of the vehicle lifecycle
o Improve communications with current and potential
future clients
THE STAKEHOLDERS
William Hunt Ashley MillerHenry Grant
WILLIAM HUNT
● Age: 30
● Married with 1 son
● Location: Mt. Laurel, NJ
● Income: $60K
● Communications
Degree
● Outgoing, Personable,
and great with numbers.
● Golfing, Traveling, and
collecting cars
Global Service Excellence Representative
“At ARI we want to do everything we
can to get back to clients within a
reasonable timeframe. It would be
helpful to have a record of frequently
asked questions from clients to better
assist them”
HENRY GRANT
● Age: 28
● Single, no kids
● Location: Mt. Laurel, NJ
● Income: $51K
● Business Management
Degree
● Organized, Takes Initiative,
and Detail
Oriented
● Going to beer tastings,
photography, and spending
time with friends
Support Coordinator
“My boss has me reach out to our clients
whenever we need additional information. I
normally have to sit through old emails to
find their contact info. Having it all in one
place would be great!”
ASHLEY MILLER
● Age: 34
● Married with 1 son
● Location: Mt. Laurel, NJ
● Income: $68K
● Marketing Degree
● Friendly, Reliable, and
Detail Oriented
● Jogging, Painting, and
Yoga
Remarketing Sales Manager
“Currently, I have to go through a lot of
paperwork to make sure we have everything
in order to each step in a vehicle’s lifecycle.
It would be great if I could quickly view
where a vehicle is in a lifecycle so that I can
give updates in a timely fashion”
THE UNMET NEEDS THE SOLUTION
Client Communications
Client Management
Real-Time Lifecycle Updates Metric Dashboard & Car Lifecycle
Client Information Page
(Accessible By ARI Employees)
Live Chat & Email Communication
THE UNMET NEEDS THE SOLUTION
Client Communications Live Chat & Email Communication
Client Management
Client Information Page
(Accessible By ARI Employees)
THE UNMET NEEDS THE SOLUTION
Real-Time Lifecycle Updates Metric Dashboard & Car Lifecycle
THE UNMET NEEDS THE SOLUTION
THE BUDGET
Production Time 2 Months (8 Weeks)
AWS S3 – Database
Management System
$1,500 per Month
Developers 2
Developer Per Hour Cost •Developer - $75
•Tester – $23.58
Project Manager 1
PM Per Hour Cost •Manager - $40.50
Total Cost
= $47505.60
•75 * 8 * 40 = $24000
•23.58 * 8 * 40 = $7545.60
•40.50 * 8 * 40 = $12960
•$1500 * 2 = $3000
*Calculation based off of formula: Cost * Per Hour * Working Days
67%
27%
6%
COST BREAKDOWN
Developers
Project Manager
AWS Database
THANK YOU FOR
LISTENING!
QUESTIONS?
“We pride ourselves on improving our customers’
fleet management operations and—ultimately—
their bottom line.” (ARI)

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MIS 3506 ARI Final Presentation

  • 1. TEAM NGINX Amanda Chavis, Maaz Khan, Kamchinn Cheang, Andrew Lin, Jacky Zhang Internal Interface
  • 2. THE BIG IDEA o Develop a tool that manages all vehicles contracted for sale o Capture updates of the vehicle lifecycle o Improve communications with current and potential future clients
  • 3. THE STAKEHOLDERS William Hunt Ashley MillerHenry Grant
  • 4. WILLIAM HUNT ● Age: 30 ● Married with 1 son ● Location: Mt. Laurel, NJ ● Income: $60K ● Communications Degree ● Outgoing, Personable, and great with numbers. ● Golfing, Traveling, and collecting cars Global Service Excellence Representative “At ARI we want to do everything we can to get back to clients within a reasonable timeframe. It would be helpful to have a record of frequently asked questions from clients to better assist them”
  • 5. HENRY GRANT ● Age: 28 ● Single, no kids ● Location: Mt. Laurel, NJ ● Income: $51K ● Business Management Degree ● Organized, Takes Initiative, and Detail Oriented ● Going to beer tastings, photography, and spending time with friends Support Coordinator “My boss has me reach out to our clients whenever we need additional information. I normally have to sit through old emails to find their contact info. Having it all in one place would be great!”
  • 6. ASHLEY MILLER ● Age: 34 ● Married with 1 son ● Location: Mt. Laurel, NJ ● Income: $68K ● Marketing Degree ● Friendly, Reliable, and Detail Oriented ● Jogging, Painting, and Yoga Remarketing Sales Manager “Currently, I have to go through a lot of paperwork to make sure we have everything in order to each step in a vehicle’s lifecycle. It would be great if I could quickly view where a vehicle is in a lifecycle so that I can give updates in a timely fashion”
  • 7. THE UNMET NEEDS THE SOLUTION Client Communications Client Management Real-Time Lifecycle Updates Metric Dashboard & Car Lifecycle Client Information Page (Accessible By ARI Employees) Live Chat & Email Communication
  • 8. THE UNMET NEEDS THE SOLUTION Client Communications Live Chat & Email Communication
  • 9.
  • 10. Client Management Client Information Page (Accessible By ARI Employees) THE UNMET NEEDS THE SOLUTION
  • 11.
  • 12. Real-Time Lifecycle Updates Metric Dashboard & Car Lifecycle THE UNMET NEEDS THE SOLUTION
  • 13.
  • 14. THE BUDGET Production Time 2 Months (8 Weeks) AWS S3 – Database Management System $1,500 per Month Developers 2 Developer Per Hour Cost •Developer - $75 •Tester – $23.58 Project Manager 1 PM Per Hour Cost •Manager - $40.50 Total Cost = $47505.60 •75 * 8 * 40 = $24000 •23.58 * 8 * 40 = $7545.60 •40.50 * 8 * 40 = $12960 •$1500 * 2 = $3000 *Calculation based off of formula: Cost * Per Hour * Working Days 67% 27% 6% COST BREAKDOWN Developers Project Manager AWS Database
  • 15. THANK YOU FOR LISTENING! QUESTIONS? “We pride ourselves on improving our customers’ fleet management operations and—ultimately— their bottom line.” (ARI)

Editor's Notes

  1. We aim to solve your problems effectively and efficiently We aim to give you the best solution that meets all the unmet needs you expressed to us Our solution improves communication Mention cars? Our solution also saves all the information in one place
  2. William Hunt, Global Service Excellence Representative log-in and check on a ticket/chat from a client Age: 30 Marital Status: Married, 1 son Location: Mt. Laurel NJ Education: Communications Degree Income: $60K Characteristics: Financial Management Outgoing Personable Hobbies: Golfing Collecting miniature cars (figurines) Traveling “Here at ARI, we are dedicated to customer service! We want to do everything we can to get back to clients within a reasonable timeframe. It would be helpful to have a record of frequently asked questions from clients to better assist them”
  3. Henry Grant, Support Coordinator log-in and need to email the client for a reason 28 Not married, no kids Mt. Laurel NJ Income $51K Characteristics: Organized Self-motivated; takes initiative Detailed oriented Hobbies: Photography Beer tastings Spending time with friends “My boss has me reach out to our clients whenever we need additional information. I normally have to sift through old emails to find their contact info. Having it all in one place would be great!”
  4. Ashley Miller, Remarketing Sales Manager log-in and check the status of a vehicle within the lifecycle 34 years old Marketing degree Married, 1 son Income: $68K Characteristics: Friendly; people person Reliable Respectful Hobbies: Jogging Painting w/ Paint Nite “Currently, I have to go through a lot of paperwork to make sure we have everything in order to each step in a vehicle’s lifecycle. It would be great if I could quickly view where a vehicle is in a lifecycle so that I can give updates in a timely fashion”
  5. Unmet needs (What are their needs? how are they currently not being met?) Client communication with ease View metrics of the portal/dashboard notifications/alerts pertaining to the vehicle in the life cycle The opportunities *break down how our solution will meet each one of these*
  6. Unmet needs (What are their needs? how are they currently not being met?) Client communication with ease View metrics of the portal/dashboard notifications/alerts pertaining to the vehicle in the life cycle The opportunities *break down how our solution will meet each one of these*
  7. Unmet needs (What are their needs? how are they currently not being met?) Client communication with ease View metrics of the portal/dashboard notifications/alerts pertaining to the vehicle in the life cycle The opportunities *break down how our solution will meet each one of these*
  8. Unmet needs (What are their needs? how are they currently not being met?) Client communication with ease View metrics of the portal/dashboard notifications/alerts pertaining to the vehicle in the life cycle The opportunities *break down how our solution will meet each one of these*
  9. Why they should pick our solution with how much it will cost them. Production Time: 2-3 months Developers: 2 Project Manager: 1 System/dashboard upkeep?