This document describes Tapin, a company that provides customer experience management tools and feedback solutions. Tapin aims to be the leading provider of innovative and efficient customer feedback solutions by enhancing their customers' businesses and helping them listen to customers better. Their tools gather accurate customer feedback data through various channels like kiosks, mobile apps, and integrations with other systems. Tapin offers real-time analytics to help customers understand what really matters from the feedback. Their goal is to solve the problem of collecting meaningful customer feedback for businesses through easy-to-use, scalable products.

1. M E A S U R E W H A T R E A L L Y
M A T T E R S

2. TAPIN
B E G I N N I N G

3. WHY?
“We believe that while enhancing the businesses of our customers
and helping them to listen their customers even better, with our
cutting edge tools, better and more accurate data, and killer user
experience we can be the leading provider of innovative and efficient
customer feedback and data solutions.”

4. WHY IS CEM
S O I M P O R T A N T ?

5. 75%
W I L L T E L L A B O U T
G O O D E X P E R I E N C E
W I L L T E L L A B O U T
B A D E X P E R I E N C E
90%

6. > 1 M feedbacks
100k € in revenue
10% monthly grow
200k€ secured
5 dudes

7. TAPIN KIOSK
T O P U M P U P T H E V O L U M E S

8. TAPIN KIOSK
● Ready to use service
● Easy to implement any environment
● Tailored for your organization
● For high volume feedback

9. THE SOFTWARE
● The feedback gathering is fast, easy and
reliable while we can measure more
accurate variables
● Variables are accurate enough to develope
the business and get real answers from the
customer
● Can be distributed to any device

10. TAPIN MOBILE
F O R I N N O V A T I V E C O L L E C T I N G

11. TAPIN MOBILE
● Customers own device works
as a customer feedback
platform. The link can be
distributed e.g. through QR -
codes, NFC or SMS
● Multiple channels makes it
easy to distribute the poll

12. TAPIN INTEGRATIONS
F O R T H E B I G P L A Y E R S

13. 1. Combine customer feedback
with purchase information through
point of sales integration
INTEGRATIONS
2. Give feedback through an
intuitive web app (Now QR,
NFC in the future)
3. Improve your business

14. TAPIN ANALYTICS
W H A T R E A L L Y M A T T E R S

15. ANALYTICS
● Real time analytics with the tools
that matter and real time control
over every inquiry throughout
the organization - no hassle, just
your personal browser.
● Reporting is fast and easy
through your organization

16. TEAM
Jaakko Männistö
CEO, founder
Multiple years of experience in leading small
and growth companies as CEO
Joonas Hamunen
CTO, founder
Built core software systems for several
companies.
Joonatan Voltti
CMO, founder
Strong Experience in leading a sales team of
30 people
Antti Seppälä
Partner
Serial entrepreneur, exit Alma Mediapartners.
Tero Ylönen
Partner
Serial entrepreneur, exit Alma Mediapartners.
East Wings accelerator
Vigo-accelerator focusing on mobile tech-
companies

17. CUSTOMERS
“Tapin feedbackin avulla jopa 25% kävijöistä antoi palautetta käynnistään.”
- Kalajoki Golf Resort

18. CASE
Create a productized customer feedback and business development
service for events that is ready to sell and easily scalable. This
includes:
Which services it includes?
How the feedback is collected?
Who collects the feedback?
How is it utilized?
Pricing
Promotion
Delivery
→ Which problem it solves and what is the most core value of the product?
→ How does it differ from competitors’ products?

19. QUESTIONS?
A N D A N S W E R S T H A T M A T T E R S

20. FEEDBACK
Bit.ly/tapinsemma