Familiarise yourself with Coppergate International

2. Who is Coppergate International?

4. “ I believe that what Coppergate brings to the table is unique. I love the online tool that the consultants use. It leaves very little or – better said – NO room for errors . I like the fact that our transferees are really in great hands with the Coppergate team. I have enjoyed using your services with my assignees coming into the U.S.” - Consultant

5. In fact... Coppergate is the company that 98% of transferees surveyed would recommend.

6. How do we achieve this outstanding satisfaction rating?

7. We understand your needs and have built the tools to help you do your job successfully.

9. Ability to support your company's needs Geographically Task-specifically Why Coppergate?

10. Why Coppergate? Superior localized information Presented in-person Certified Destination Consultants Available anytime online

11. Why Coppergate? Convenient access 24/7 Comprehensive information Unique online capabilities

12. Why Coppergate? Convenient online access Real-time updates Status of the relocation Advanced tracking

13. Why Coppergate? Consistently complimentary feedback and repeat business from clients Proven track record

15. Selection of Our Clients

17. Coppergate Experience We began from a team of professionals who have each been through the transferee experience.

18. Coppergate Experience Our processes have evolved as we proactively create solutions based on the real needs of our clients.

19. Coppergate Experience We consistently stay ahead of market trends with valuable technological solutions and personalized service.

21. We’re everywhere you need us!

27. Destination Services Available 24/7 across time zones. Transferees will never be left to worry, wonder or waste valuable time again.

28. Simply put, we make it simple to find a new home. Our real estate professionals have a proven track record for unparalleled service. Destination Services

29. Unlike any other Destination Service Provider, Coppergate provides equal resources to the spouse : • Support throughout the relocation • Fosters a successful family relocation Destination Services

30. Coppergate Processes Destination Services Consultant Workflow Issue Resolution Workflow Fast Implementation (Reference Handout)

31. Internal Training & Metrics Three Levels of Documented Processes DSC Manual Operations Manual Employee Handbook Weekly Round-ups Quarterly Reviews

32. Company Personnel Corporate Office (Full-time) Kerrie Wiseman - Managing Director Louise Taheny - Operations Director Claire Ashwell – Director of Finance Rebecca Matheus - Destination Services Manager Charlotte Oxley –Executive Assistant John Wiseman –Manager of Research (100+) Nationwide Destination Services Consultants (DSC)

34. The best way to check on the progress of transferees online, 24/7. Online Tools

35. Unrivaled Relocation Guide Covers every aspect of what transferees can expect, available anytime online. Online Tools

36. Reporting Capabilities Customized for each client Reporting available for each stage of the relocation Real time status updates Evaluation feedback on individuals and companies

37. Our ultimate goal is to keep transferees happy, clients informed, and everyone productive.

39. The Situation: Graebel employed Coppergate to: Increase service to their clients Without increasing cost factors or changing internal protocol

40. Our Goals: Ensure a smooth transition Maintain high levels of communication between CRM & consultants Increase their comfort level & knowledge of our services

41. The Impact: Graebel no longer relies on one sole supplier They now have more options and services to offer clients, including our unique online capabilities

42. The Payoff: Feedback from transferees has been excellent, which assists Graebel with the retention of key accounts Graebel CRMs have increased comfort levels working with Coppergate's superior capabilities and service levels