Coppergate International is a relocation management company that provides unique online tools and services to support transferees and clients. They have achieved a 98% recommendation rating from transferees surveyed. Coppergate understands clients' needs and has built tools to help clients succeed. They provide pre-arrival assistance, home finding, education counseling, and departure services to transferees through their network of destination services consultants. Coppergate aims to make the relocation process simple and take care of everything for transferees.
Customer experiences and support are omnichannel and immediate. We know your brand is dependent on timely support, processes, and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center.
Top 10 benefits of outsourcing accounting and payrollAhmedTalaat127
Top 10 Benefits of Outsourcing Accounting and Payroll Services
High accuracy rate
Cost-effectiveness
Fraud Check
Payroll- direct deposit
No tax penalties
Technological advances
Time-saving
Expert’s assistance
No reconciliation worries
Informed accounting status
Revolutionising Recruitment Across Africa by TalentintheCloudDarren Franks
Assessment-powered hiring automation, The first staffing business to use AI, Machine Learning and digital profiling across the African continent, delivering unprecedented accuracy.
TOPdesk on Tour 2019: Slimmere service, op weg naar Service ExcellenceTOPdesk
In de veranderende wereld waarin we ons begeven, moet de dienstverlening binnen en tussen organisaties snel genoeg meebewegen, om de klant in staat te stellen de uitdagingen het hoofd te bieden of - liever nog - voor te blijven. En dat kan alleen als de dienstverlening zelf slimmer wordt opgezet. Waar staat jullie dienstverlening in dat groeipad, en hoe zet je de volgende stap? Deze openingspresentatie helpt je dat vast te stellen. En daarmee is het ook de leidraad door het middagprogramma.
Deze presentatie is gegevens door Roeland van Rijswijk tijdens TOPdesk on Tour 2019
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
Customer experiences and support are omnichannel and immediate. We know your brand is dependent on timely support, processes, and responsiveness. We hire and manage experienced support experts to keep clients focused on expanding their business, while we manage the command center.
Top 10 benefits of outsourcing accounting and payrollAhmedTalaat127
Top 10 Benefits of Outsourcing Accounting and Payroll Services
High accuracy rate
Cost-effectiveness
Fraud Check
Payroll- direct deposit
No tax penalties
Technological advances
Time-saving
Expert’s assistance
No reconciliation worries
Informed accounting status
Revolutionising Recruitment Across Africa by TalentintheCloudDarren Franks
Assessment-powered hiring automation, The first staffing business to use AI, Machine Learning and digital profiling across the African continent, delivering unprecedented accuracy.
TOPdesk on Tour 2019: Slimmere service, op weg naar Service ExcellenceTOPdesk
In de veranderende wereld waarin we ons begeven, moet de dienstverlening binnen en tussen organisaties snel genoeg meebewegen, om de klant in staat te stellen de uitdagingen het hoofd te bieden of - liever nog - voor te blijven. En dat kan alleen als de dienstverlening zelf slimmer wordt opgezet. Waar staat jullie dienstverlening in dat groeipad, en hoe zet je de volgende stap? Deze openingspresentatie helpt je dat vast te stellen. En daarmee is het ook de leidraad door het middagprogramma.
Deze presentatie is gegevens door Roeland van Rijswijk tijdens TOPdesk on Tour 2019
Contact Management is our excellence. We leverage the Contact Management from Automation to Operation; our Business and Application Consultants work collaboratively with the performance management team along with the Customer Operations department, to produce a comprehensive contact management solution that enables our clients to better maintain healthy relationship with their customers and clients.
Social Media is indeed a critical channel, where Customers tend to get their rights through Complaint broadcasting. As a Professional Contact Management and Customer Service Outsourcing Provider, we adopt the Telephony Channel(s) for providing our services, and we also provide an up-to-date Social Media Support Service to Customer, while prompt response and fast resolution are always in mind.
As an E-Commerce company, it is essential keeping your company’s orders, packaging and deliveries run smoothly at all times. It’s not an easy task to always manage deliveries and still focus on the other goals like orders, timeliness and satisfying reviews especially when every order is a firefighting. And that list of returns, refunds, and non-satisfying customers just seems to be getting longer, until your customer runs out of capacity and ability to negotiate.
As an Insurance company, it is essential keeping your claim and risk assessment run smoothly at all times. It’s not an easy task to always manage negative findings and focus on the other goals like timeliness and pieces of evidence especially when every claim is a firefighting
We can help with your claim management…
Conjugate Consulting & Outsourcing is a leading talent acquisition player in Oil&Gas and Engineering industry for over last 16 years across Middle East and Asia.
The back office may not be the most important but what happens there is your dashboard to customer satisfaction. Driving it efficiently is the game changer in any customer experience. Hvantage is a team of over 200 specialists dedicated to managing those processes, with rigor and obsessive quality control. With 95% customer satisfaction on our end, we aim to hit the same metrics for you.
4. “ I believe that what Coppergate brings to the table is unique. I love the online tool that the consultants use. It leaves very little or – better said – NO room for errors . I like the fact that our transferees are really in great hands with the Coppergate team. I have enjoyed using your services with my assignees coming into the U.S.” - Consultant
5. In fact... Coppergate is the company that 98% of transferees surveyed would recommend.
6. How do we achieve this outstanding satisfaction rating?
7. We understand your needs and have built the tools to help you do your job successfully.
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9. Ability to support your company's needs Geographically Task-specifically Why Coppergate?
10. Why Coppergate? Superior localized information Presented in-person Certified Destination Consultants Available anytime online
27. Destination Services Available 24/7 across time zones. Transferees will never be left to worry, wonder or waste valuable time again.
28. Simply put, we make it simple to find a new home. Our real estate professionals have a proven track record for unparalleled service. Destination Services
29. Unlike any other Destination Service Provider, Coppergate provides equal resources to the spouse : • Support throughout the relocation • Fosters a successful family relocation Destination Services
31. Internal Training & Metrics Three Levels of Documented Processes DSC Manual Operations Manual Employee Handbook Weekly Round-ups Quarterly Reviews
32. Company Personnel Corporate Office (Full-time) Kerrie Wiseman - Managing Director Louise Taheny - Operations Director Claire Ashwell – Director of Finance Rebecca Matheus - Destination Services Manager Charlotte Oxley –Executive Assistant John Wiseman –Manager of Research Graham Palfery-Smith – Non-Executive Chairman (100+) Nationwide Destination Services Consultants (DSC)
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34. The best way to check on the progress of transferees online, 24/7. Online Tools
35. Unrivaled Relocation Guide Covers every aspect of what transferees can expect, available anytime online. Online Tools
36. Reporting Capabilities Customized for each client Reporting available for each stage of the relocation Real time status updates Evaluation feedback on individuals and companies
37. Our ultimate goal is to keep transferees happy, clients informed, and everyone productive.
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39. The Situation: Graebel employed Coppergate to: Increase service to their clients Without increasing cost factors or changing internal protocol
40. Our Goals: Ensure a smooth transition Maintain high levels of communication between CRM & consultants Increase their comfort level & knowledge of our services
41. The Impact: Graebel no longer relies on one sole supplier They now have more options and services to offer clients, including our unique online capabilities
42. The Payoff: Feedback from transferees has been excellent, which assists Graebel with the retention of key accounts Graebel CRMs have increased comfort levels working with Coppergate's superior capabilities and service levels