HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April 18, 2018
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Our panel will include Samantha Burkley, Senior Client Success Manager at Updater, Malicia Basdeo, Director, Strategic Accounts at Bitly, and Elizabeth Quisp, Director, Customer Success at Alpha. In addition to the panel, you'll have a chance to network with peers, discuss customer success challenges, and even search for your next job!
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HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC: Pulse Local NYC April 18, 2018
- 1. #PulseLocalNYC#PulseLocalNYC HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC Elizabeth Quispe Director, Customer Success Alpha Samantha Burkley Manager, Client Success Updater PRESENTED BY ........... Malicia Basdeo Director, Strategic Accounts Bitly #PulseLocalNYC
- 2. #PulseLocalNYC • Hi, I’m Chad • What is all of this red and what are you updating? • Why PulseLocal NYC? • State of Customer Success according to LinkedIn • Our Awesome Panel • Q/A • Wrap Up Agenda
- 4. #PulseLocalNYC#PulseLocalNYC The mission is to bring people together to share our experiences, help each other, and uplift the profession of Customer Success in NYC Why PulseLocal NYC?
- 7. #PulseLocalNYC ACCELERATING YOUR CUSTOMER SUCCESS CAREER: WHY SHOULD YOU CARE?
- 9. #PulseLocalNYC • Customer is king: The number of customer experience roles that made the list indicates that the “age of the customer” is not BS • Software is booming: Hiring is up nearly 15% in the software industry from October 2016. • Soft skills matter: Communication and management are part all of these emerging jobs. • Future-proofing skills is critical: Many of these emerging skills didn’t even exist five years ago, and many professionals are not sure if their skill set will be relevant in 1-2 years. Customer Success is 4th on the List!
- 10. #PulseLocalNYC • Learn about what it takes to advance your career in Customer Success • Understand the skills that can help you bring in the right people to your team • Pick up additional Jedi mind tricks from our panelists Goals for today
- 11. #PulseLocalNYC
- 12. #PulseLocalNYC#PulseLocalNYC HOW TO ACCELERATE YOUR CUSTOMER SUCCESS CAREER IN NYC Elizabeth Quispe Director, Customer Success Alpha Samantha Burkley Manager, Client Success Updater PRESENTED BY ........... Malicia Basdeo Director, Strategic Accounts Bitly #PulseLocalNYC
- 13. #PulseLocalNYC#PulseLocalNYC Wrap Up • Thank you to our speakers, our sponsors & everyone who helped! • Ideas for future events • Get involved! Be part of the organizing team • Stay tuned for the next event Chad Horenfeldt @chadtev chad.horenfeldt@updater.com
Editor's Notes
- I will never forget the time when I was a CSM. I was at Eloqua and I was called into my VP’s office. I don’t remember if I got a promotion but I was asked to take on some of our largest accounts – Dow Jones, Aon and Cognos (which is now part of IBM). It was a massive thrill and I was moving so fast at the time that I didn’t reflect on what it took to move up in my career. That is what we’re going to cover today.
- Updater is a technology company that builds powerful tools to help people move. There are about 17 million people that move each year in the US and we’ve realized that we can make this a much smoother processes. We partner with real estate brokerages, property management corporations and moving companies to invite those people that are moving into our app. We help people easily forward their mail, update their accounts, setup their utilities, order and scheduled cable and internet and even find a moving company.
- This isn’t about a NYC vs Bay Area thing (although we can make it one). If you guys come here, come packing. It’s not about Customer Success software although this topic may come up. While Gainsight sponsors us, it’s about our mission.