MindMap Delivering Happiness from presentation Jenn Lim at EO2011 Amsterdam

1. Present book
No space
Happiness Lot of tweets on book
Whoa Business
Chief happiness officer Zappos Non-business
Jenn Lim
Co author
Life
Book Apply in
Delivering Happiness Business
Inspire Was: about shoes
Connect ICEE Now : about happiness
Educate What Customer experience
Experience Culture
Started with a book 3 C's Cusomer service
Clothing
A bus tour came
Now... a movement
Personal
Perceived control PEC Emotional
Preceived progress Happiness Connection
Connectedness
Vision & meaning Customer Reps Don't use scripts
Everyone is
Psychological Even when they do not buy!
customer
Employees
Safety Maslow's
Love & belonging Hieracrhie Customers
Self esteem Sales
Culture
Self actualization Experience
No1 Training
Pleasure priority
1. Rock star Twitter: insights in people
Chase next high Frameworks
How
14 september 2011 Culture Values
Engagement book
2. Flow Change The World
Time flies 3 types of Career vs. jobs
happiness
Jenn Lim | Zappos
Meaning / Delivering Happiness
Culture Zappos Is brand book
3. higher purpose Culture Book Good & bad stories
Anual snap
Being part of something Honesty
bigger than yourself
1. Is it important to you? Long term sustainable brand
Purpose
Parallels of great
Passion business & happines
Research
Profit/ pleasure (Books)
1. Deliver WOW Through Service Dave Logan, John King, Culture &
Halee Fischer-Wright highter
2. Embrace and Drive Change Define core
Tribal Leadership purpose
2. values
Be your self 3. Create Fun and A Little Weirdness Jim Collins
Good to Great
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning 10 Company
core
Real people Yourself
Build Open and Honest values
Tell stories 6. Relationships With Communication Real
Lessons Be
Connectedness Yourself
3. Transparency
7. Build a Positive Team and Family Spirit Work life integration
8. Do More With Less
Meaning
9. Be Passionate and Determined How Inspire
10. Be Humble Motivation
Chase the vision not the paper
4. Vision
Vision
Employees
Purpose
For
Entrepreneurs Passion
Please read the mindmap clockwise
Interesting in 5. Build relationships Connectedness
mindmapping? Author of this mindmap is not
Http://bit.ly/livemindmap
responsible for its contents
Go Quick: go alone
6. Build the rigth team
Go far: go together
14 september 2011 EO Amsterdam Change The World | Jenn Lim | Zappos | Delivering Happiness Culture | livemindmapping by alexisvandam.nl