This document summarizes the experience and qualifications of Mike Chen for an SAP Program Manager position at IBM. It includes summaries of Mike's experience implementing SAP projects at IBM, SAP, and TMX over 10+ years. It also outlines his experience leading global SAP projects, managing organizational change, developing training programs, and establishing support processes. The document promotes 5 books Mike has written on IBM transformation solutions and highlights his experience across roles such as Senior Project Manager, SAP Consultant, and Project Management Professional.

1. SAP Program
Manager
Presentation for IBM position
SAP Program Manager
All information are from my 10+ years experiences at IBM, SAP, TMX etc.
Mike Chen
mike9812@msn.com1

2. GlobalASAP methodology
Final
Preparation
Local Project
Preparation
Local
Business Blueprint
Realization
Project Mgt OCM + Training System PrepProcesses Data Cutover
Setup of Local Project
Organization
Adaption of
Strategic Framework
Establish OCM
Procedures + Responsibles
Infrastructure Requirements
and Design
Early Adoption of Best
Business Practice Proceesses
Training and
Documentation Strategy
Data Management
Standards Implementation
Data Cleansing
and Data Preparation
Completion Check &
Prepare for Next Phase
General
Project Management
Global Blueprint Review &
Fitgap Analysis
Local Business Blueprint
Documentation
Security Requirements
Infrastructure Planning
System Operation Stategy
Early Adoption of Best
Business Practice Processes
Training Planning
Data Cleansing
and Data Preparation
Completion Check &
Prepare for Next Phase
OCM Organizational
Alignment + Change Analysis
General
Project Management
OCM
Training Preparation
Configuration &
Development
Unit / Process / Integration /
Business Acceptance Testing
Early Adoption of Best
Business Practice Processes
Infrastructure
Implementation
Data Preparation & Data
Migration Simulation
Completion Check &
Prepare for Next Phase
Cutover Planning
& Preparation
Business Transition
Planning for Cutover
General
Project Management
OCM
End User Training
End User Practice in the
System
Data Migration to
Production
Infrastructure Finalization
Cutover Management
Business Simulation
Pre-Go-Live Operations
Completion Check &
Prepare for Next Phase
Final Cutover and
Controlled Process GoLive
GoLive and
Support
General
Project Management
OCM
Project Closing
System Support
Business Support

3. HANA Installation / Upgrade project

4. IBM SAP Project - from experiences at IBM as the leader of
SAP support center
Project Background Issue to be resolved
IBM giant SAP project go-live
support need fully operation
support to improve productivity
User training and support
processes have to be transformed
for high efficiency
Big challenges for 300+ users to
know new processes and system
Eliminate the go-live impact to
normal daily business operation
with smooth transition
Implementation Highlights Deliverables with benefits
Organization: Set up tiered support
structure with key users' help
Processes: Setup SLA (Service Level
Agreement) response KPI with clear
support processes
Technology: 7x24 support hotline with
remote screen sharing tool
Training content: Structural designed
training with certificates adopting
multimedia content for easy learning
Business-oriented: Complete
business processes in place including
steps inside & outside systems
Satisfaction: High rated by 300+
project managers for delivered courses
Efficiency: >90% completed rate of
online training due to the convenience
of online interactive training
Productivity: in the 1st month of go-
live, 100% project financial info visible
across the company for easy
management & monitoring
Cost saving: all projects with minus
cash flow can be terminated in time
with 1M+ saving
4

5. 3 Key factors to run a successful SAP go-live - from
experiences at IBM as the consultant country leader
Communication and expectation management
Weekly newsletters & knowledge management homepage
Leadership announcement and updates
Efficient support and training
Complete processes: SAP system steps + business steps with roles
7 x 24 support hotlink with SLA (Service Level Agreement)
Pre-training with certificates and gifts
User training serials with certificates
Training session & remote recording courses
Videos + interactive demo training （SAP iTutor, flash, saba etc.)
Requirement & change management
Project Org: Change Control Board (CCB)
Weekly review for requirement matrix
Weekly review of change request with benefit analysis (Return Of Investment)
5

6. Organization assurance - from experiences at TMX as
the Senior Project manager
Board of
Directors
Requirement
analysis
Solution design System test Go-live transfer
Operation
support
Information
technology
Data Center
Data Center, IT Capital Market Credit, Risk
Data Police
Committee
Investment, HR
Committees...
Other
departments
P
PE B SProject
Executive
Project
Manager
Business
Analyst
System
Analyst
E
S
BB B
E
E
6

7. HANA Installation / Upgrade project

8. Technology assurance - from experiences at TMX as
the Senior Project manager
8
Open SQL SQL Script MDX Other
Relational Stores
Object Graph StoreRow based
Columnar
Operational
(OLTP)
Analytics
(OLAP)
Planning
Predictive
Text Search Spatial
Transaction
Data
Unstructured
Data
Location
Data
Machine
Data
Managed Hardware Appliance
SAP HANA
Processing Engines
Parallel execution
Open data access
interfaces
In memory build in
engines
Support any types of
data
Multiple in-memory
stores
In-memory parallel
execution

9. Data center
FI/CO
Valuation
Market
risk
Liquidity
risk
Credit risk
Operation
risk
OTC
system
Toronto
exchange
Investment
committee
Business
desk
Montreal
exchange
Regulation
reports
Legacy
risk says
02
Boston
exchange
Currency
system
3rd party
consulting
Investment
plan
Investment
reports
Processes improvement - from experiences at TMX as
the Senior Project manager
9

10. 2016 2017 2018
IT strategy processes
implementation for
company strategy
achievement
IT, data center re-org
together with processes
re-engineering with roles
and talent recruiting (ITTL
、SWDL）
Risk management data
center build
IT situation analysis with
optimization
recommendations
Standardized IT
infrastructure (software,
hardware, database,
language, interfaces)
Trading system migration
for centralized platform
Improve service level
agreement and efficiency
Build real-time risk
monitoring platform with
big data reporting
Org, processes
Implement principles Implement methods
3 dimensions of organization,
process and technology
Priority in mature business and
data with strong requirements
Reduce risk by pilot first and roll-
out later
Pilot from the project to build
teams and long term platforms
Initial projects
Improvement
projects
Program/projects roadmap - from experiences at TMX
as the Senior Project manager
10

11. 11
Performance management - from experiences at IBM as
the leader of SAP Blue Harmony project
Measure
Continuously measure, through key performance indicators (KPI),
to determine how well the organization is performing.
Consistent measurements throughout the organization.
Analyze
Support decision-making through the analysis of historical data to
identify performance trends and recurring issues.
Continuous improvement and accountability.
Monitor
Proactively observe ongoing performance information to identify
potential “out of tolerance” situations as soon as they arise.
Proactive, rather than reactive, management.
Alert
Support near-real time exception management through alert
management, proactively warning decision makers if an action
must be taken or if a trend is emerging.
Proactive, rather than reactive, management.
Resolve
Build Knowledge Base for future reference in repeat
occurrences – Reduce Decision Cycle Time.
Cross enterprise knowledge sharing and best practices.
Collaborate
Collaborate with cross-functional teams, suppliers,
vendors, service providers and others for
problem resolution and process execution.
Compress decision cycles and eliminates business silos.
Operational
Visibility
Standardized KPIs
and Metrics

12. I'm the writer of these 5 books - 5 IBM
transformation solution books
IBM 供应链管理转型解决方案
IBM Finance
Transformation
IBM HR
Transformation
IBM Sales
Transformation
IBM IT
Transformation
IBM Supply Chain
Transformation
Author Profile:
TMX Senior Project Manager
IBM Primary consultant in transformation
IBM SAP Consultant Country Leader
SAP Best Practices Country Champion
Kodak (Creo) SAP Data Migration Manager
Fortis (BC Gas) Supply Chain Analyst
PMP certified Project Manager
SAP global certified consultant in SD, CRM, BI
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13. Full coverage of 5 IBM transformation solution
books crossing enterprises processes & systems
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14. L o g o
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