The document discusses unified communications solutions for government. It outlines key trends such as improving service delivery, environmental sustainability, and cost efficiency. It also discusses challenges like lack of self-service systems and high communications costs. The document describes Microsoft's unified communications vision and solutions that can help governments address trends and challenges through improved productivity, efficient operations, and enhanced situational awareness, emergency response, and operational readiness.

1. Unified Communications in Government

2. AGENDA
Trends and Challenges in Government
The Microsoft Unified Communications Solution Vision
Unified Communications Solutions for Government
Summary and Next Steps

3. Government Trends
• Improving service delivery to citizens, across
agencies, and between organizations
• Improving environmental sustainability
compliance by reducing carbon emissions and
energy consumption
• Focusing on cost efficiency to do more with less
• Ensuring consistent protection of citizen and
government information

4. Key Challenges
• Lack of self-service system to • Supporting a telework initiative • High cost of routine
distribute information to citizens to reduce carbon footprint communications, enterprise
and handle requests while improving productivity infrastructure, and travel
• Downtime in handling disparate • High travel requirements for • Realizing return on legacy
communication systems government officials and civil communications while reducing
servants travel requirements

5. Government Trends
• Enhancing situational awareness to enable
informed decision-making and command and
control
• Improving coordinated emergency
response, disaster preparedness and
response, and military operations
• Supporting privacy requirements around
citizen information collected by authorities
• Securing information for the protection of
sensitive military operations
• Limiting effects of budget constraints by
doing more with less

6. Key Challenges
• Providing a common operating • Integration of disparate, • High cost of routine
picture across multiple forms of proprietary radio, telephony, and communications, enterprise
information, communication messaging systems infrastructure, and travel
devices, and organizations
• Viewing real-time availability and • Realizing return on legacy
• Support for mobile operations in connecting first responders with communications while reducing
extreme environments supporting organizations travel requirements

7. AGENDA
Trends and Challenges in Government
The Microsoft Unified Communications Solution Vision
Unified Communications Solutions for Government
Summary and Next Steps

8. A New World of Work
Collaboration Regulatory Compliance
Nomadic Workforce Access to Information
IT: Ubiquity and Interoperability IT: Participation and Governance
PEOPLE DRIVE SUCCESS
Demographic Changes Work & Family Life Balance
Projected Talent Shortfall Information Overload
IT: Consumerization and IP Management IT: Contextual and Role-based

9. Communications Shift
Bringing organizations and information together with software
Enterprise
Telephony
Overall
Separate Management
E-mail & Unified Experience
Common Management
Instant Messaging Costs
Down
Audio
Unified Messaging
Telephony
Conference
Enterprise
Conferencing
Messaging
E-mail &
Instant
Video
Conference
Web
Conference
Voice Mail Platform
• Vertically integrated communication silos • Horizontally integrated common platform
• Inefficient communications • Standards-based distributed architecture
• Communications overload • Accessibility in the entire network
• Parallel infrastructures • One common database

10. Microsoft Unified Communications
Increased productivity through communications convergence
Across
E-mail/ Devices
Calendaring
Identity & Across
Networks
Team
Workspaces Presence
Application
Integration
Instant
Messaging
Conferencing
VoIP
Alex Roland
Director
City Power and Light
alex@cpandl.com
Streamline
Provide an interoperable
communications Increase operational Amplify IT visibility and
and extensible Platform
between people and efficiency & flexibility control
now and for your future
organizations

11. Unified Identity across Devices and Networks
Alex Roland | City Power and Light
Director
Tel: (207) 555-1000
work
New York, NY
Direct: (207) 555-1112
Fax: (207) 555-9999
Mobile: (775) 555-2345
Home (208) 555-5656
Work E-mail: alex@cpandl.com
Work IM: alex@cpandl.com
Home E-mail: alex@cpandl.com
Home IM: alex@cpandl.com
Alex Roland mobile
Director
City Power and Light
alex@cpandl.com
home

12. AGENDA
Trends and Challenges in Government
The Microsoft Unified Communications Solution Vision
Unified Communications Solutions for Government
Summary and Next Steps

13. Tayside Fire and Rescue deploys
Unified Communications
Video

14. Unified Communications in Action
Video debriefing
• Chemical officer contacted • Firefighter at the scene receives • Command center uses presence
using voice chemical Web site via instant information to identify additional
message personnel available to respond to
• Officer receives voice message
Firefighter accesses site on a the scene
in his Outlook inbox •
Windows Mobile device

15. Government Scenarios
Empowering citizens and civil servants
Service Telework
Delivery

16. Service Delivery
Proactive citizen service through streamlined communications
• Provide a self-service • Speech-enabled • Real-time communications
system to inform citizens applications with supporting
• Communicate using the • Single inbox for voice organizations
methods citizens prefer mails, e-mails, and instant • Improved workflow and
• Improve insight into the messages communication between
availability of field civil • Audio, video, and chat citizens, civil servants, and
servants embedded within CRM external organizations
• Eliminate downtime in applications • Increased productivity
handling multiple • Federated, trust-based through access to
communications systems presence solution with communications from
supporting organizations within business applications
• Streamline communications
with external organizations • Improved citizen safety and
satisfaction

17. Service Delivery
Proactive citizen service through streamlined communications
Proactive citizen Civil servant Streamlining communications with
service efficiency supporting organizations
Response time to Work order Registration or
citizen requests errors license approval Attrition rate
time
Improved civil servant Reduced employee
Improved citizen safety productivity attrition
“With Office Communications Server 2007, we will gain presence awareness. Whatever Microsoft Office
application they are using, personnel can see the availability of their colleagues and how best to contact
them whether by using phone, e-mail message, instant messaging, or video conferencing.”
Harry Olde Hanhof | IT Coordinator | City of Deventer

18. Service Delivery
Improve productivity with citizen self-service

19. Service Delivery
Improve productivity with citizen self-service

20. Service Delivery
Streamline civil servant and external organization communications

21. Service Delivery
Streamline civil servant and external organization communications

22. Government Scenarios
Empowering citizens and civil servants
Service Telework
Delivery

23. Telework
Good for the Organization. Better for the Environment.
• Improve environmental • Speech-enabled mobile • Improved continuity of
sustainability messaging , contacts, and operations planning
• Reduce travel calendaring • Improved mobile worker
requirements • Single inbox for voice mails, productivity
• Improve employee emails, and instant messages • Reduced facilities and
recruitment and retention • On demand audio, video, and transportation costs
• Improve field civil servant Web conferencing • Reduced carbon emissions and
productivity • No requirement for VPN energy consumption
connection • Improved employee recruitment
and retention
• Streamlined communications
among office workers, field civil
servants, and supporting
organizations

24. Telework
Good for the Organization. Better for the Environment.
Government Travel requirements to Increased energy
environmental train a distributed costs
sustainability policies workforce
Carbon emissions Employee emergency Employee
time off satisfaction
Reduced travel Reduced
Improved mobile carbon Reduced
worker productivity and facilities employee attrition
costs emissions
“The fact that we can hire over 1,000 examiners a year without adding real estate or parking facilities
reinforces that telework is a substantive business strategy for the agency.”
Danette Campbell | Senior Advisor for Telework | US Patent and Trademark Office
“Telework and the U.S. Federal Government: At the Tipping Point” | Wainhouse Research | August 2008

25. Telework
Good for the Organization. Better for the Environment.

26. Telework
Good for the Organization. Better for the Environment.

27. Government Scenarios
Enabling efficient operations
Situational Emergency Operational
Awareness Response Readiness

28. Situational Awareness
Gain operations insight to drive mission success
• Secure information • On-demand audio, video, • Improved security of video,
exchange across and Web conferencing Web, chat, and voice
organizations and devices • Ability to display a variety communications between
• Support mobile operations of information types (like organizations from a single
in extreme environments radar, imagery, text, and interface
• Communicate with voice) and communicate • Need-to-know, need-to-share
monitoring technologies with multiple devices from information displayed based
like RFID and SCADA a single interface on individual or role-based
• Federated, trust-based policies
presence solution with • Enhanced operation planning
supporting organizations and execution
• Common-picture access to
communications and
analytical and operational
information

29. Situational Awareness
Gain operations insight to drive mission success
Secure information exchange across Support mobile operations in extreme
organizations and devices environments
Mission planning time Response time Operational execution
Maintain a common Enhanced operation Speed decision making
operating picture planning and execution in times of crisis
“The new collaboration solution helps make us more effective, informed, and able to carry out our
mission more capably and more efficiently. It changes the way that we’ve been operating and really
improves the processes on which policing has relied up to now.”
Lieutenant Randy Russell | Jacksonville Sheriff's Office

30. Situational Awareness
Microsoft Single View Platform enables a common operating picture
View Single View Platform Demo

31. Government Scenarios
Enabling efficient operations
Situational Emergency Operational
Awareness Response Readiness

32. Emergency Response
Effectively connect and act during an emergency or crisis
• Connect emergency • On-demand audio, video, • Improved security of video, Web,
responders and supporting and Web conferencing chat, and voice communications
organizations between organizations from a single
• Integration of disparate, interface
• Maintain a common proprietary radio and
operating picture telephony communication • Continued use of existing, expensive
systems investments in proprietary radio and
• Reduce response time telephony systems
during a crisis • Federated, trust-based
presence solution connecting • Reduced response time
first responders and
supporting organizations • Improved operations during a crisis
• Streamlined communications
between supporting organizations
• Common picture access to
communications and analytical and
operational information

33. Emergency Response
Effectively connect and act during an emergency or crisis
Connect emergency responders and Maintain common Reduce response time
supporting organizations operating picture during crisis
Response time Number of casualties Operational execution
Leverage existing,
Improved crisis operations proprietary radio Reduced resource
investments requirements
“One of the most important features of Office Communicator for me is the Presence feature. This allows
me to see who is available to deal with an incident or any situation instantly, without having to waste
time contacting officers that are clearly unavailable”
Dave Boyle | Head of Community Safety | Tayside Fire and Rescue

34. Emergency Response
Streamline communications between public safety, military, and first
responder organizations across PCs, radios, and cellular devices

35. Emergency Response
Streamline communications between public safety, military, and first
responder organizations across PCs, radios, and cellular devices

36. Government Scenarios
Enabling efficient operations
Situational Emergency Operational
Awareness Response Readiness

37. Operational Readiness
Prepare personnel while saving time, money, and materials for operations
• Improve effectiveness of • Improved safety for operations
operational planning and personnel
• Recording of Web-based
trainings • Extended training reach to mobile
• Supporting mobile
personnel in extreme personnel
• On-demand audio, video,
environments and Web conferencing • Enhanced personnel preparedness
• Efficient training, exercises, • Tracking of efficiency and
and after action reviews • Streamlined mission planning and
completion of online after-action reviews
trainings and exercises
• Reduced costs
• More agile communication with
mobile personnel through an
audio, video, and Web
conferencing solution, connecting
fixed-base and mobile forces

38. Operational Readiness
Prepare personnel while saving time, money, and materials for operations
Effective Supporting mobile personnel Efficient training, exercises,
operational in extreme environments and after action reviews
planning
Mission planning and Training completion rate Cost per training or after
crisis response time action review
Extended training reach and
Improved safety for enhanced personnel Reduced costs
operations and personnel readiness
“The main reason and goal for building an Office Communications Server 2007 based multiple partied
video conferencing service is seamless communications with military corps under our command.”
Kwak Yong Rae | Lieutenant Colonel | Manager of Support Management System |
Republic of Korea Air Force

39. Operational Readiness
Enhance IT-based training, exercise, and evaluation

40. Operational Readiness
Enhance IT-based training, exercise, and evaluation

41. Operational Readiness
Enhance IT-based training, exercise, and evaluation
Training Performance
100
90
80
70
Team Score
60
50
40
30
20
10
0
1 2 3 4 5 6 7 8 9 10 11 12
Month

42. AGENDA
Trends and Challenges in Government
The Microsoft Unified Communications Solution Vision
Unified Communications Solutions for Government
Summary and Next Steps

43. Impact of Unified Communications
Forrester study with UC 2007 customers shows >500% ROI in 3 years
Increase
Effectiveness • Improve productivity of personnel
• Integrate a distributed workforce
• Reduce time to complete projects
• Improve citizen and civilian service
• Enhance security
Efficient
Operations
Decrease
• Reduce travel and training costs
Costs
• Reduce communications infrastructure costs
• Leverage existing investments
• Reduce facilities costs
• Reduce employee attrition
Treasury Inspector General for Tax Administration has been
saving $1 million annually in real estate expenses since 2001.

44. Benefits Summary
Quickly and easily reach the right people or
organization and click to communicate from within
software applications
Lower cost of ownership and fewer resources
required to operate due to consolidation of
hardware and administration into one system
Increased productivity with a unified Inbox and
integrated access to vital communications:
e-mail, voice mail, instant messaging, radio

45. Next Steps
Try out Microsoft Unified Communications technologies
Evaluate Communications Investments Holistically
 Messaging, Telephony, IM, Video/Web
conferencing
 Single identity and managed directory
Evaluate The Microsoft Platform
– Free hosted demo – try complete end user
experience from mobile to web to Outlook 2007
https://signmeup.exchange2007demo.com
– Free pre-installed Exchange virtual machines
http://www.microsoft.com/vhd
– Free full trial Exchange download
http://www.microsoft.com/technet/prodtechnol/eval/exchange/default.mspx
– Pilot Office Communications Server 2007 and Office
Communicator 2007 in your labs
http://www.microsoft.com/uc/products/ocs2007.mspx
Learn more go to www.microsoft.com/uc

46. © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.