Are up-front costs holding you back from upgrading your business voice infrastructure? Whether you\'re considering an update or setting up a completely new voice platform to support your business, the initial costs of hardware and installation can be a deterrant for many organizations. Our Bell Total Connect Voice solution can help you address this challenge. Part of a new suite of hosted Unified Communications (UC) solutions, Bell Total Connect Voice is an innovative virtual phone system hosted in a Bell data center that offers scalable VoIP and UC functionalities, with affordable monthly subscription packages. Join us and guest speaker, Forrester\'s Senior UC Analyst Art Schoeller, for a 45-minute live webinar and learn about: The changing landscape of business voice infrastructure Moving beyond the PBX Bell Total Connect Voice functionalities The benefits of a hosted voice solution

1. Communications in a post-PBX era
Introducing Bell Total Connect Voice
Webinar
May 3, 2012
Ari Blau, Bell Business Markets
Art Schoeller, Forrester Research

3. What trends have driven these changes?
Consumerization Mobility Cloud
of IT expectations computing
Consumer technologies Employees want access Delivers access to IT
are part of everyone’s life anytime, anywhere, and on hardware, software and
any device applications wherever you
need it without owning and
managing them

4. Most of the information workforce now works
remotely
June 2011 “Demystifying The Mobile Workforce”

5. Transition to VoIP a trigger for UC
600000
Global PBX Systems Shpments
500000
400000
300000
200000
100000
0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
IP 25295 44203 65842 109774 146372 175193 325463 391117 340420 259020 453656 391856
TDM 371429 321429 288095 283333 248837 227273 204878 166558 110997 76050 102902 32440
Total 396724 365632 353938 393107 395209 402466 530341 557675 451417 335071 556558 424296

6. It’s all about the user experience
Work from home In the office On the go
Collaborate with your team however you choose,
wherever you choose

7. Today’s connected office functions
Remote office
Voicemail to email
PC integration
Office worker
Receptionist console
Auto-attendant Voice features
Hunt groups in a connected
office
Scheduling
Remote worker Mobile integration
Simultaneous ring
Administrator console
Secondary numbers
Mobile worker

8. Voice requirements in the office
Meet John. I need...
• 24/7 access to
information
Your typical general • Efficient call routing
manager located in a • To know if an
employee I want to
company office. reach is available

9. Voice requirements working from home
I need..
Meet Lisa. • Access to a
single user portal
• The ability to
Your typical account manage all my
executive who works calling features
from anywhere
from home several times
a week.

10. Voice requirements on the go
I need...
Meet Karen. • One single number
• Remote desktop
Your typical consultant access
• Integrated mobile
who is usually on the go. experience

11. Considerations for the
IT department

12. Unified communications delivery models
Typical delivery models
• Premises-based
• Cloud-based
• Hybrid
Criteria for choosing a model
• Skills available in-house
• Staff retention
• Employee distribution and density
• Budget
• Preference to manage in-house vs in
the cloud
• Performance requirements

13. Premises-based vs. cloud services
Premises-based
• Full control and ownership of Cloud
hardware, infrastructure,
applications and scheduling of • No up-front hardware costs
upgrades and management hassles
• Need to manage growth and • Manage growth with
associated costs predictable subscription-
based costs
• Full customization
• Rapidly scalable capacity and
• IT staff recruiting and
features
management
• Cloud provider is accountable
• You are fully accountable for
for security and reliability
security and reliability

14. Interest in unified communications in
the cloud
“How does your firm primarily manage
Or deploy UC today?”*
Technology “Which deployment models is your firm
delivery preference interested in using for UC” Today* Future**
Self-maintained We manage it ourselves (including software 75% 66%
licenses, servers).
Manage We use a provider to manage it, but we own it, 12% 31%
(on-premise) and it’s operated at our site
Hosted We use a provider to manage it; we own it, but 6% 22%
it’s operated at the provider’s site
As-a-service We use a provider to deliver it from their site to 5% 27%
ours with their infrastructure, which we pay for in
a pay-as-you-go model.
Outsourced We use and outsourced provider that manages 2% 10%
the entire capability
Base: 547 North American and European enterprise and SMB telecom and networks decision makers
Responsible for unified communications at firms buying or piloting UC systems
**(multiple responses accepted)
Source: Enterprise And SMB Networks And Telecommunications Survey, North America and Europe, Q1 2011

15. Other things to consider
Network - Look for scalable, reliable and secure network
infrastructure to support exponential growth in users and
devices
Applications – Ensure that all unified communications
applications work together seamlessly
Communications convergence – Ensure that your voice
infrastructure is integrated seamlessly into your entire
communications system (e.g., data, video)
Social - Integration into business processes, internal
social networks and social media

16. Introducing:
Bell Total Connect Voice

17. Bell Total Connect overview
Bell Total Connect Voice
Voice Virtual Any Call Call Unified
service receptionist access control management messaging
• 1 - 800 # • Auto-attendant • IP-VPN • Extension • PC client • Single voicemail
• Local # • Queuing • DSL/ calling application • Voicemail to
• Virtual # • Reporting Broadband • Do not disturb • Corporate email
• Receptionist • Mobile • Call forward directory
console • Call transfer • Call history
• Call park • Remote office
• Simultaneous ring
Messaging Collaboration
Unified Email/ IM/ Audio Web Video Work space
messaging calendar presence conferencing conferencing conferencing

18. What you get with Bell Total Connect Voice
• On-demand accessibility
• Periodic technology refreshes
• Top-notch SLA guarantee
• Industry-leading support
• Fully managed and hassle-free
• Three simple monthly subscription packages
Page 18 | January 2012

19. Is Bell Total Connect Voice right for you?
Bell Total Connect Voice is ideal for your
organization if you:
• Need to replace your existing PBX or key
system
• Want to minimize up-front costs and have
predictable monthly billing
• Would like to enable employees to work
anywhere by equipping them with single-
number accessibility and unified
communications capabilities

20. Why Bell?
• Expertise – Bell has deployed voice networks in
organizations of all sizes, including the largest
enterprise networks in Canada. We have more than
3000 experts who are IP trained and certified
• Blazing-fast speed – Your service is delivered over
Canada’s best MPLS network
• World-class security – We have advanced firewalls
built into our network and 99.9% SLAs to ensure your
voice service is always available
• Best-in-class support – Bell’s help desk is available
24 x 7 x 365 with services offered in English and
French
• Top-notch managed services – We provide a full
range of infrastructure management services to help
clients leverage the latest technologies and improve
efficiency

21. Questions?