This presentation will discuss how you can use TelePresence as an advantage in your collaboration portfolio.

1. Using TelePresence as a
Collaborative Advantage
Roman M. Coba – Global CIO
McCain Foods Limited
May 16, 2012

2. #CiscoPlusCA

3. Our challenge/situation
Being global a number of challenges arise as to cost containment and
effective use of employees time – both executives and others. At the same
time we were embarking on a multi-year global SAP implementation
• Daily business challenges
– Drive a greater level of collaboration (leverage our global scale)
– Time utilization/optimization
– Value for time – most out of meetings/calls
– Cost of travel – local and global (CEU is an example)
– Lean – drive overhead costs out while growing the business
• One McCain (SAP implementation)
– Global teams – how to connect them with value
– Cost containment – everyone wants to be beside each other
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4. How we operated (the past)
Takes too long to get the
point across – Ping Pong
Just takes too long
Year over Year cost
Increases It’s just a conversation – are
they really listening
Even worse then email – did
Very impersonal – no they not get rid of these?
emotional factor
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5. The Business Challenge
 Leverage our business scale
 Grow Innovation – drive new product development
 Instill a “collaborative” environment
 Create a “sense of being” part of it
 Look at enablers to drive the business
 Remove the need for planes, trains and automobiles
 Optimize everyone's’ time – give them time back
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6. Business Transformation - the SAP Challenge
• Launching a 4 year, global business transformation project
• Single instance, single global template
• Common, simple, global business practices
• The Challenge:
– Core team from every part of our business – globally (the best)
– Integration partner – heavy offshore resource pool
– No need for a central office – fly everyone in
– Goal – under budget, under plan and early with minimal defects
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7. We had to do things differently!!!!!!!!!
1 2
.
9 .
3
.
.
8 4
. .
7 5
. any device
6 .
any application
. anywhere #CiscoPlusCA

8. Desktop/Laptop Office Suite
The pieces Mobile
Microsoft Office Communicator
TelePresence/Video
McCain
Network Public
Internet
Home Office/Regional Office/Softphone

9. McCain way of communicating
maturity model to optimize Unified Communication
UC technology is the foundation, but people and processes are key.
The way they will master the various items and the integration of
The tools, will make the real difference in getting the
Return on this huge investment in time and
Money 5
The Basics 4
(Stage One ) Fully optimized
Each user is able to use
3 Fully integrated ( Stage Five)
his phone with all the (Stage Four)
appropriate functions All the voice
2 Unified interface Ability to use as well collaborative tool are
Each BB user is able to TelePresence, with mastered and full
take the Maximum Benefit ( Stage Three) Webex, as well from embedded with the
of it. Including WebEx and desk office, than on written functionalities of
Enhanced toolset Outlook integration, give the road, using the Share Point and Social
1
(Stage Two) now a basic collaboration Webex and MOC Media functionalities
Addition of desktop environment to each of functionalities of the
VoIP, each user is the User’s Black Berry
mastering the Microsoft
Office Communicator
and his soft phone.
Provide consistent user
presence and control
experience across
endpoints.

10. Video – the journey
• A phased approach was taken
– Cisco was still maturing the solution set
– Acquisitions were in the making (Tandberg)
– McCain was still too immature for leveraging video (we were starting)
• The phases
– (I) TelePresence in all major centers to support the One McCain program
– (II) WebEx as a collaboration tool and multi-point video (the cheap way
to video connect)
– (III) Video at the desk – executives only (9971’s)
– (IV) Multi-point to TelePresence connections (internal)
– (V) External multi-point to any point within McCain
– (VI) Jabber video at the desktop (everyone)
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11. The globe connected (phase I & II)
Global Corporate, Argentina,
SAP PMO – moving to Global
Australia, France, UK,
Corporate office (Toronto)
Innovation rooms (Toronto,
Chicago, UK)
Florenceville NB, Chicago
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12. As we evolved – Phase III/IV
Executive desk/small
meeting room (EX 90) TelePresence/Video
At the office desk
(9971/Cius (execs))
Remote offices – medium
headcount (C20)
Remote offices –
more personal (C60)
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13. Almost there
External endpoints
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14. The final piece – Innovation rooms
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15. Show me the money
These solutions are costly and need to drive enablers. We saw,
immediately some dramatic ROI/enabler returns to the business (outside of
the soft savings of time, collaboration efforts, etc.)
• Senior/Executive leadership team meetings (global)
– Global meetings are via TelePresence/Video except 2 x per year
– Weekly management meetings are via TelePresence/video
– Global team meetings are held via TelePresence/video (down from 4 per
year to 1 per year)
– Estimated savings $ 1.5-2.0 mil/year
• Business Transformation (SAP deployment)
– Original program travel estimates (total program – 4 yrs.)
• Integration Partner -> $ 9.6 mil. - Actual = 43% savings = $ 4.1 mil
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16. Q&A
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