Diane Duvall has over 30 years of experience in customer service, medical billing and coding, medical office administration, and medical assisting. She has a Associate of Applied Science degree in Medical Assisting and certifications as a Certified Medical Assistant and will soon sit for the Certified Professional Coder exam. Her most recent work includes positions as a switchboard operator and volunteer experience in medical offices. She is skilled in MS Office, medical terminology, billing and coding, and has strong written and verbal communication abilities.

1. DIANE DUVALL 72 Hillside Street, Presque Isle, ME 04769  duvalldiane@ymail.com
207-760-7349 – home 765-606-1023 - cell
Experience and skills include:
 Great communication skills both written and verbal, have experience working with multi-line switchboards
 Excellent computer skills in the MS Office Suite – over 25 years
 Great customer service – 30 years
 Excellent comprehension of medical terminology – over 35 years
 Medical Insurance Billing and Coding and insurance processing
Education
Ivy Tech Community College
Graduated date 5/2015: CT, Outpatient Insurance Coding
Graduated date 12/2014: AAS, Medical Assisting; TC, Medical Assisting; CT, Medical Office Administration
Certification
CMA — test taken on 12/29/2014 — my percentile rate was 96
CPC — certification test will be taken 09/10/16
ProfessionalExperience
Switchboard Operator — 6/2016 – 7/2016
Tempo — Presque Isle, ME — 207-764-0772
 Answering and dispatching calls as patients, doctors, and vendors call the hospital
 Answering and dispatching ambulance calls as needed
 Answering and dispatching LiveSafe calls as needed
Volunteer — 10/2015 – 4/2016
TAMC (The Aroostock Medical Center) — Presque Isle, ME — 207-768-4000 — Sherry Beaulieu, Manager
 Preparing paper charts for electronic charting
 Helped with filing of paper files
 Preparing assessment sheets with patient information
 Have worked in OB/GYN, Day Surgery and Vision Care
Sales Associate — 11/2015 – 12/2015
JC Penney— Presque Isle, ME — 207-764-2663 — Nancy or Amy, Managers
 Responded quickly and resourcefully to customer requests or concerns
 Assisted customers with choices by providing them with information about clothing options
Billing and Coding Assistant — 12/2013-6/2015
Weldon J. Cooke, MD — Michigan City, IN — 219-873-1777 — Dodie Tharp, Office Manager
 Performed Pre-Certifications for patients, urines tests, and EKGs
 Performed front office tasks: answered phones, performed triage, made appointments, took payments,
sent letters to patients we cannot get on the phone, credited patients accounts with payments that were
made at time, refilled medications for patients
 Roomed patients and took vital signs
 Performed back office tasks: determined the right codes to be used on superbills, sent the completed
forms to the clearinghouse for processing, credited the patients’ accounts for bills paid, and assisted
patients with insurance questions.
Answering Service Operator — 6/2010 – 12/2013
IPN — Indiana Paging Network — Michigan City, IN — 219-210-7640 — Fawn Maxwell, supervisor
 Answered phones for doctor's offices, funeral homes, towing companies, plumbing companies,
property management companies, and more, in over 10 states.
 Handled over 300 calls per day.
 Input all calls into the computer system correctly according to each ticket and ensured 100%
success on every call.
 Liaison between service and client.

2. DIANE DUVALL PAGE 2
72 Hillside Street, Presque Isle, ME 04769  duvalldiane@ymail.com
207-760-7349 – home 765-606-1023 - cell
Receptionist — 4/2010 – 5/2010
Dream Weaver, Salon and Day Spa — Fishers, IN — 317-595-6000 — Jane Weaver, Owner
 Greeted clients as they came into or left the Salon
 Check in: Notified the employees that their client had arrived
Dispatch Clerk (worked at HH Gregg) — 8/2009-1/2010
Office Team (temporary agency) — Fishers, IN — 317-842-1024 — Amber Gunn, Supervisor
 Answered two phones from customers and drivers
 Started follow-up surveys with customers
 Helped keep drivers on schedule
 Assisted the drivers with anything they need: such as addresses, phone numbers, etc.
Answering Service Operator —1/2006 – 8/2009
IPN — Indiana Paging Network — Michigan City, IN — 219-210-7640 — Fawn Maxwell, supervisor
 Same as previously mentioned
Purchasing agent (worked at Preqis) — 4/2005 – 12/2005
PeopleLink (temporary agency) — Plymouth, IN — 574-268-0818 — Pat Miller, Supervisor
 Ensured purchase order agreements in SAP were verified and completed
 Liaison between CSRs and vendors
 Assisted Purchase Supervisor with projects
 Processed Customer Service Bulk orders
Medical Insurance Claims Processor — 4/2003 – 3/2005
CoreSource — Anderson, IN — 317-770-1355 — Phyllis Fralick, Supervisor
 Verified insurance coverage with Client and Physician’s Office
 Verified PHI with Client, Physician’s Office, and Facilities
 Processed Medical Claim and answered questions regarding payment on the claims
 Liaison between Claims Processors and Client, Physician’s Office, and Facilities
 Answered 13-line phone
 Assisted with internal and external customer needs and concerns
 Assisted with system audit and received a special award for same
 Supervised temporary employees as directed by the Manager