1. MICHAEL OPHEK
(905) 482 - 9582 61 Sassafras Circle ~ Thornhill, ON L4J 8M8 mophek@gmail.com
Q UALIFICATIO NS
Procurement ~ Relationship Management ~ Project Management ~ Customer Service ~ Business Development
Dynamic and highly-motivated professional with strong experience in procurement, account and project management.
Recognized as a key contributor and outstanding employee with AMEX, COHPA, Sunnybrook Hospital, Energyshop,
Healthcare Furnishings and Holmes & Brakel. Excellent communication and interpersonal skills; team player and leader.
Proficient in Microsoft Word, Excel, PowerPoint; Ariba; Goldmine; Citrix and various proprietary software.
Additional areas of expertise include:
 Needs/Requirements Analysis  Account Acquisition  Procurement
 Process Improvement  Account Management  Vendor Management
 Marketing / Planning  RFQs / RFPs  Contract / Price Negotiation
PRO FESSIO NAL EXPERIENCE
ROBERT HALF MANAGEMENT RESOURCES- Contractor for
AMERICAN EXPRESS, Toronto, ON May 2015-Present (1 year contract)
Procurement Analyst
 Responsible to analyze, contract and procure Technology,Marketing, Controllership Risk services and ensure regulatory and
compliance requirements are met.
 Creating local enabling agreements and SOWs for high risk and high spend initiatives
 Working with Legal and Compliance groups (ORC, OSFI, OFAC) and leading negotiations to execute contracts.
 Managing services to meet the business units'needs and to ensure long-term goals are reached.
Accomplishments:
 Created a comprehensive toolkit in a user friendly solution covering end-to-end processes and artifacts including: project
intake, purchase order processes,project planning, contractual obligations, regulatory obligations, contract management
systemrequirements, risk and compliance requirements, resource allocation and a project status tool.
 Completed complex initiatives and received excellent customer service survey responses from stakeholders
 Supported Management goals by delivering service on time, achieving business cost savings while enhancing business
relationships.
CENTRAL ONTARIO HEALTHCARE PROCUREMENT ALLIANCE, Richmond Hill ON July 2011 -December 2014
Strategic Sourcing Specialist
 Capital Team Lead servicing all hospital departments across sixmember hospitals.
 Responsible for developing and drafting RFx documents adhering to the BPS Directive for Capital Equipment, services and
related consumables.
 Facilitated RFP process for Capital Equipment across all Hospital department including: Facilities, Labs, DI, Nursing, Matern al
Child, etc.
 Negotiated contracts in conjunction with internal customers and executes and manages agreements ensuring best value for money
and highest level of service coverage.
 Promoted regional collaboration through consolidating purchases from COHPA member hospitals where possible and utilizing
the St. Joseph’s Purchasing Group to publish group RFx documentation
 Identified new opportunities for cost savings or increased service coverage and develop strategies to enhance relationships with
suppliers and customers.
 Liaised with other hospitals and Healthcare networks including St. Joseph’s National Capital Committee and the OHA to
aggregated volumes and achieve greater savings potential.
 Developed processes to align with Contract Management and BPS Directives to enhance the reporting quality and continuously
improve efficiencies across departments.

2. MICHAEL OPHEK Page Two
Accomplishments:
 Facilitated the RFP process for five hospitals including 20 RFPs per year, overseeing the Buying process and developing train ing
guides and procurement procedures from development of scope through contract execution for COHPA hospitals.
 Provided exceptional service for all departments as needed responding to urgent requests and achieving successful outcomes
 Led the Capital Team, including all support administrators and Buyers for the portfolio
 Achieved all cost avoidance savings targets.
 Worked closely with the vendor community to ensure the hospitals received the most current innovations and benefited from
customized solutions.
 Maintained project tracking and reporting for all projects ensuring timelines were met and statuses were up to date acros s all
projects.
 Performed vendor management review and ensured deliverables received as per negotiated agreements.
SUNNYBROOK HEALTH SCIENCES CENTRE, Toronto, ON July 2010 - October 2010
Project Coordinator (3 Month Contract)
 Developed and led RFP process for RHF Project and worked with diverse groups within the Research Department, ensuring that
their equipment goals were clearly defined and attained through RFP process.
 Organized Project Equipment Schedule and exceeded procurement targets assigned by Project Managers
 Generated reports, identified project risks and provided support for Project Managers
Accomplishments:
 Produced RFPs and purchase & installation contracts for high value products ranging from $250,000 to $1,000,000. Responsible
for project deliverables and accomplished all requirements within three month period including: establishing a rollout strategy,
purchasing contractorrelated equipment and resolving orders that were incomplete and in various stages ofcompletion.
ENERGYSHOP, Richmond Hill, ON May 2009 - January 2010
Program Manager
 Directed implementation of Conservation and Demand Management Program across 7 hydro utilities and 25,000 customers in
Ontario; led customer service team to ensure project deliverables were met.
 Tracked project status and accompanying metrics; analyzed all data and presented comprehensive reports to senior management .
 Investigated invoicing discrepancies; collaborated with Field Manager to affect a swift resolution.
Accomplishments:
 Exceeded OPA and Energyshop targets for all utilities; exceeded goals by 100% in Hamilton/Stoney Creek and St. Catherines
markets.
HEALTHCARE FURNISHINGS, Markham, ON February 2008 - April 2009
Regional Sales Manager
 Led all sales, marketing and sourcing activities for this small organization; directed support team ensuring excellent customer
service and efficient order processing.
 Conducted sales presentations highlighting features, advantages and benefits; determined needs and requirements; tracked,
monitored and evaluated sales data to ensure satisfaction of sales objectives.
 New business development through cold calling, presentations, negotiation; generated repeat business by meeting and exceeding
client expectations in terms of product and service.
Accomplishments:
 Created and implemented action plans for increased market share and profitability: won bids for City of Toronto Shelter, Bran son
and North York General Hospitals and Hillsdale Estates Retirement Home.

3. MICHAEL OPHEK Page Three
HOLMES & BRAKEL BUSINESS INTERIORS (H & B), Pickering, ON February 2006 - February 2008
Project Manager / Account Manager
 Account manager for prestigious CIBC contract overseeing purchasing and installation of office furniture throughout North
America for CIBC branches, corporate, Wood Gundy and Private Wealth Management locales; represented H & B in client
executive meetings; strategized and partnered with client management.
 Ensured successful on-time completion of all corporate projects: established project roadmap, timelines, resource allocations and
deliverables; provided status updates to key stakeholders and H & B management.
 Completed comprehensive analyses of statistics to suggest opportunities in savings for clients and H & B.
 Facilitated product training for all clients.
Accomplishments:
 Repaired strained relationships with Calgary and Edmonton clients; standardized CIBC products.
SUNNYBROOK HEALTH SCIENCES CENTRE, Toronto, ON January 2003 -February 2006
Senior Buyer
 Managed $35 Million in purchase orders of materials, equipment and services for 10 diverse departments.
 Ensured cost-effective solutions increasing accuracy and reducing shipment costs; analyzed invoicing to ensure accuracy.
 Implemented process improvements including a standing order strategy and standardization of goods.
Accomplishments:
 Achieved savings of $50,000 annually through negotiation of discounted pricing; consolidated the number of SKUs to increase
organization’s buying power.
EDUCATIO N & PRO FESSIO NAL DEVELO PM ENT
Educ ati o n
ROYAL ROADS UNIVERSITY, Victoria, BC
Bachelor of Commerce in Entrepreneurial Management, 2001
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY, Toronto, ON
Honours Diploma in International Business and Marketing, 2000
P r ofe s s i onal De ve l opme n t
 AMEX internal courses for Banking Regulatory and Compliance - Ongoing
 HSCN Innovation Procurement Toolkit Training November 24, 2014
 HSCN Process re-Engineering September 10, 2014
 SCMA Capital equipment Procurement & Contracting March 19, 2014
 Fasken Martineau Common Tendering & Contracting Templates April 23, 2012
 HSCN Healthcare Certificate in Strategic Sourcing August 12, 2013
 Management Skills for New Managers May 15, 2009
 Interpersonal Management Course July 7, 2002

4. Attention Human Resources:
As a Procurement Analyst for American Express, I facilitate procurement processes for Marketing, Technology
and Risk teams. I work with business leaders, building relationships while learning how to meet their unique
needs in constantly changing environments. The global nature of Amex businesses, combined with regulatory
requirements for financial institutions in Canada, requires strategic, project management planning experience to
deliver results locally while communicating globally. In addition to procurement and regulatory experience,
my interest in streamlining and delivering efficient procurement processes led me to develop a toolkit to assist
with managing projects and a resource for artifacts in an organized directory.
As a Strategic Sourcing Specialist for the Central Ontario Hospital Procurement Alliance (COHPA), I was
responsible for the procurement of Capital Equipment across five large hospitals. This included development
and facilitation of more than 20 RFPs annually as well as hundreds of requests for quotes, competitive RFQs
etc. I was also responsible for the development of COHPA's first Capital Equipment Procurement Guidebook
and provided training to staff and customers which outlined the roles and responsibilities for each individual
based on each phase of the procurement process.
The Procurement Management Advisor role may be perfectly suited to my experience as I am able to combine a
consultative, customer service approach developed from Marketing and Sales roles with analytical, strategic
skills critical to leading Procurement processes.
I am eager to improve efficiency and support stakeholders with effective, long-term solutions. Through
customer support, training and feedback, I ensure that stakeholders receive value for their efforts. I develop
strong teams and consider risks and goals prior to launching the initiative. I research the market to provide
stakeholders an awareness of potential risks and ask the stakeholders to consider all "potential surprises".
My aim is to achieve customer satisfaction and to work with people in order to foster long term relationships
and achieve successful results. Those relationships combined with my desire to exceed expectations fuel my
interest in the Procurement Management Advisor role and will allow me to utilize my skills and interests fully.
Please find attached my resume and references are available if requested. I look forward to hearing from you
and would be interested in meeting to discuss my background and experience further. Please contact me at your
earliest convenience.
Sincerely,
Michael Ophek