1. Key Skills
Client Relationship Management
(Acquisition & Retention)
Project Management
Key Account Management
Supply Chain & Logistics (Global)
Process Development
Cross-Functional Coordination
Sales & Distribution Management
Strategy Planning
Team Building & Leadership
Soft Skills
KHAWAJA SHAJEE AHMED
Proficient in running successful customer oriented operations and taking initiatives for service
excellence through process improvement.
Target Location: Middle
Key Account Management / Customer Account and Relation Management / Supply Chain
shajeekhawaja@gmail.com
+971 55 9976761 / +971 50 2536214
Profile Summary
A competent professional with nearly 13 years of experience in
Client Account and Relationship Management, Supply Chain &
Logistics with the Telecom sector
Skilled in managing Account Based Marketing for key accounts at a
global level; creating account specific themes which are in
account’s strategic priorities and the organization’s
financial year; evolving relevant tactics (using all channels of marketing)
to communicate the theme across the duration of t
Excellent in mapping client requirements for global customer
service delivery projects; effective in developing, implementing,
migrating and transitioning process solutions in line with guidelines
specified by the client for attaining maximum clien
Keen strategist & implementer with a strong business acumen;
comprehensive experience in creating short term and long term
business development procedures, engagement strategies and
service standards
Developed and implemented relationship s
chances of profitably securing strategically important new business
Efficient in managing overall functions for executing projects
involving human resource mobilization, structured communication,
management & reviews within the budget
parameters
Education
2006 2003
MBA (Marketing)
from International
Islamic University,
BCS (Hons.) from
Hamdard University,
Karachi
KHAWAJA SHAJEE AHMED
Proficient in running successful customer oriented operations and taking initiatives for service
excellence through process improvement.
Target Location: Middle East
Key Account Management / Customer Account and Relation Management / Supply Chain
shajeekhawaja@gmail.com
+971 55 9976761 / +971 50 2536214
A competent professional with nearly 13 years of experience in
elationship Management, Supply Chain &
ccount Based Marketing for key accounts at a
reating account specific themes which are in-line with
organization’s account plans for the
financial year; evolving relevant tactics (using all channels of marketing)
to communicate the theme across the duration of the plan
mapping client requirements for global customer
service delivery projects; effective in developing, implementing,
migrating and transitioning process solutions in line with guidelines
specified by the client for attaining maximum client satisfaction
Keen strategist & implementer with a strong business acumen;
comprehensive experience in creating short term and long term
business development procedures, engagement strategies and
Developed and implemented relationship strategies to maximize
chances of profitably securing strategically important new business
fficient in managing overall functions for executing projects
involving human resource mobilization, structured communication,
management & reviews within the budgeted cost & time
1998
HSSC from F.G. Sir Syed
College, Rawalpindi
Proficient in running successful customer oriented operations and taking initiatives for service
Key Account Management / Customer Account and Relation Management / Supply Chain

2. Work Experience
Since Sep'09 with Oberthur Technologies
Sep'09-Dec'10 as Customer Services Manager, Pakistan
Key Result Areas:
Managed the customer services and sales operations at OT Pakistan, Karachi Plant
Extended the pre and post-sales support to international and local telecom customers
Monitored the key accounts in local banks, telecom and other multinationals
Supervised all tenders and RFP’s
Since Dec'10 as Customer Services Manager, UAE
Key Result Areas:
Currently working on Digital Sales to optimize Company resources in Customer Account Management and Retention,
while focusing on revenue enhancement.
Managed Customer Accounts in several countries across the region (Pakistan / Saudi Arabia / Qatar / Egypt / Afghanistan)
Worked exclusively on some of the biggest accounts in the region including:
∇ Mobily, for negotiation of new PO’s as well as managing the overdue and making it to a Zero after a long struggle
∇ Mobilink (now Jazz) and Ufone Pakistan, for generationg day to day busine
Financial Service Products.
∇ Vodafone Qatar, to grab the business despite several challenges from the Group
∇ Etisalat Egypt to negotiate not only on PO’s but also on delivery schedules and payments
∇ Apart from these, several small achievements lead to excellent results for the Financial Year
Establishing strong relationship with clients across Russia, Middle East and Africa (RMEA) Region
Cementing strong background in logistics and supply chain within global markets
Managing the multi-cultural team of 8 members
well as Customer Base spread over several regions
Optimizing production capacities maximizing regional revenues and monthly through put for production units
Preparing forecast and orders with sales operations / regional planning
Supervising logistics, planning and production input and co
Executing Short Term Forecasting for Regional Sales Operations and Production Teams
Interacting with Global Supply Chain / Logistics / Production and other relevant teams on Day to Day Order Management.
Examining the customer satisfaction and service excellence
Attending weekly meetings with sales / regional planning teams on open orders / m+1 & m+2 forecasts
Upgrading client information database systems
Implementing effective communications strategies and methods (client facing)
Acquiring sound understanding of and ensure compliance with all relevant internal and external rules, regulations and
procedures that apply to the conduct of the business
Jul'07-Aug'09 with Special Communications Organization,
as Manager - Marketing
Key Result Areas:
Maximized revenue potentials by identifying and approaching potential new clients and developing relations with
clients for retention
Analyzed the profitable advertising opportunities and proposed
expected; Designed marketing strategies focusing on market growth
Created policies (tariff definitions, packages, discounts
organizational resources; Implemented strategic and tactical Sales and Marketing Plans
Managed the franchisee network in Azad Jammu and Kashmir and Northern A
franchisees; formulated various Policies / Standard Operating Procedures (SOP)
Initial Experience
Mar'07-Jun'07 with National University of Modern Languages,
as Lecturer / Program Coordinator
Jun'05-Jan'07 with Digital Linx Web Hosting, Islamabad, Pakistan
as Junior Manager Sales & Marketing)
Aug'04-Jan'05 with Stem Careers Project, Islamabad, Pakistan
as Software & Web Developer
, Pakistan
Managed the customer services and sales operations at OT Pakistan, Karachi Plant
support to international and local telecom customers
Monitored the key accounts in local banks, telecom and other multinationals
10 as Customer Services Manager, UAE
Sales to optimize Company resources in Customer Account Management and Retention,
while focusing on revenue enhancement.
Managed Customer Accounts in several countries across the region (Pakistan / Saudi Arabia / Qatar / Egypt / Afghanistan)
exclusively on some of the biggest accounts in the region including:
Mobily, for negotiation of new PO’s as well as managing the overdue and making it to a Zero after a long struggle
Mobilink (now Jazz) and Ufone Pakistan, for generationg day to day business and engaging them for M2M and Mobile
Vodafone Qatar, to grab the business despite several challenges from the Group
Etisalat Egypt to negotiate not only on PO’s but also on delivery schedules and payments
veral small achievements lead to excellent results for the Financial Year
Establishing strong relationship with clients across Russia, Middle East and Africa (RMEA) Region
Cementing strong background in logistics and supply chain within global markets
of 8 members spread across various regions of GCC and also across African Regions as
over several regions; steering the key regional projects for Telecom solutions
es maximizing regional revenues and monthly through put for production units
Preparing forecast and orders with sales operations / regional planning
Supervising logistics, planning and production input and co-ordination for products
Forecasting for Regional Sales Operations and Production Teams
Interacting with Global Supply Chain / Logistics / Production and other relevant teams on Day to Day Order Management.
Examining the customer satisfaction and service excellence in terms of order treatment and follow
Attending weekly meetings with sales / regional planning teams on open orders / m+1 & m+2 forecasts
Upgrading client information database systems
Implementing effective communications strategies and methods (client facing)
iring sound understanding of and ensure compliance with all relevant internal and external rules, regulations and
procedures that apply to the conduct of the business
Special Communications Organization, Islamabad, Pakistan
revenue potentials by identifying and approaching potential new clients and developing relations with
sing opportunities and proposed campaigns where strong Return
expected; Designed marketing strategies focusing on market growth
Created policies (tariff definitions, packages, discounts and so on) in line with long-term objectives and available
; Implemented strategic and tactical Sales and Marketing Plans
in Azad Jammu and Kashmir and Northern Areas of Pakistan and appointed
ormulated various Policies / Standard Operating Procedures (SOP)
National University of Modern Languages, Islamabad, Pakistan
Islamabad, Pakistan
Islamabad, Pakistan
Sales to optimize Company resources in Customer Account Management and Retention,
Managed Customer Accounts in several countries across the region (Pakistan / Saudi Arabia / Qatar / Egypt / Afghanistan)
Mobily, for negotiation of new PO’s as well as managing the overdue and making it to a Zero after a long struggle
ss and engaging them for M2M and Mobile
veral small achievements lead to excellent results for the Financial Year
Establishing strong relationship with clients across Russia, Middle East and Africa (RMEA) Region
spread across various regions of GCC and also across African Regions as
teering the key regional projects for Telecom solutions
es maximizing regional revenues and monthly through put for production units
Interacting with Global Supply Chain / Logistics / Production and other relevant teams on Day to Day Order Management.
der treatment and follow-up
Attending weekly meetings with sales / regional planning teams on open orders / m+1 & m+2 forecasts
iring sound understanding of and ensure compliance with all relevant internal and external rules, regulations and
revenue potentials by identifying and approaching potential new clients and developing relations with existing
campaigns where strong Return on Investment (ROI) is
term objectives and available
reas of Pakistan and appointed new

3. Feb'04-Aug'04 with Resource Monitoring and Development Group (RMDG) Pvt. Ltd.,
Project Support Officer
Mar ‘03 to Jan ’04 with National AIDS Control Program
as Software Developer
Trainings
Conducted an In House Training on “Customer Relations Management and Customer Retention”
Several In House Trainings as Project Management, Inco Terms, Stress Free Productivity, Creative
Solving.
Motivation and People Management by Dr. H.U. Khan in May 2006
Going Extra Miles by Manager Serena Hotel in Nov 2005
Retention of Human Resources in Multi Nationals by Shahzad Khokhar in May 2005
Why are Pakistan’s SMEs Bank Shy by National Productivity Organization (NPO) and Pakistan Enterprise Development
Facility (PEDF) in April 2005
Career Counseling by Dr. Arshad Jamal in Oct 2004
Workshop
Managed the end –to-end operations of a 5 day training workshop for Pathfinder
Certification
Completed Certification in Web Designing & Animation from LaserSofts IT Education Systems, Rawalpindi in 2001
IT Skills
Proficient in Microsoft Office Tools, Software Development and Methodologies
Internship
Worked as an intern for:
o Donor Information System for Shaukat Khanum Memorial Trust in October 2002
o Volunteer and Athletes Information Systems for Special Olympics Pakistan in Nov 2002
o Admission System of Abacus College of
Personal Details
Date of Birth: 6
th
June 1980
Languages Known: English and Urdu
Current Address: Spring Oasis Tower, Silicon Oasis, Dubai,
Permanent Address: Gulistan Colony, Rawalpindi, Pakistan
Development Group (RMDG) Pvt. Ltd., Islamabad, Pakistan
Program, Islamabad, Pakistan
Conducted an In House Training on “Customer Relations Management and Customer Retention”
Several In House Trainings as Project Management, Inco Terms, Stress Free Productivity, Creative
Motivation and People Management by Dr. H.U. Khan in May 2006
Going Extra Miles by Manager Serena Hotel in Nov 2005
Retention of Human Resources in Multi Nationals by Shahzad Khokhar in May 2005
by National Productivity Organization (NPO) and Pakistan Enterprise Development
Career Counseling by Dr. Arshad Jamal in Oct 2004
end operations of a 5 day training workshop for Pathfinder International (an NGO), in Jun
Completed Certification in Web Designing & Animation from LaserSofts IT Education Systems, Rawalpindi in 2001
Proficient in Microsoft Office Tools, Software Development and Methodologies, Microsoft Dynamics AX
Donor Information System for Shaukat Khanum Memorial Trust in October 2002
Volunteer and Athletes Information Systems for Special Olympics Pakistan in Nov 2002
Admission System of Abacus College of Computer & Management Sciences in Aug 2001
Spring Oasis Tower, Silicon Oasis, Dubai,
Gulistan Colony, Rawalpindi, Pakistan
Islamabad, Pakistan as
Conducted an In House Training on “Customer Relations Management and Customer Retention”
Several In House Trainings as Project Management, Inco Terms, Stress Free Productivity, Creative Thinking & Problem
by National Productivity Organization (NPO) and Pakistan Enterprise Development
International (an NGO), in Jun‘04
Completed Certification in Web Designing & Animation from LaserSofts IT Education Systems, Rawalpindi in 2001
oft Dynamics AX