Louis Lynch is an experienced communications manager, technical writer, and business analyst with over 30 years of experience. He has extensive experience writing documentation for IT projects, including user guides, training materials, specifications, and more. He has worked on projects for many government agencies and companies, helping to implement systems and write documentation to support them. He is proficient in many software programs and development methodologies.

1. Resume, Louis Lynch, page 1
Louis Lynch.
2202 Chestnut Street louislynch@verizon.net
Camp Hill, PA 17011 (717) 580-0956
Executive Profile.
Louis is a highlyexperiencedcommunications manager, award-winning writer, editor, trainer, publication designer and IT businessanalyst,
often called onshort notice to develop criticalsystemor regulatorydocumentation, rescue urgent projects andaddress or respondto audits.
Known for results-oriented, well-focusedandefficient documentationpreparation, Louis is equallycomfortable tackling short-term specialized
tasks or working long-term as a business writer, analyst or project manager. His trackrecord includes successful completionof a wide range of
unique, challenging andhigh-profile IT projects for leadingcompanies andgovernment agencies.
His capabilities with software andsystems are extensive, with expert-level experience inall standard document publication, IT development,
release management, financial accounting, securitymanagement andgraphic design tools.
Skill Highlights.
Louis is a fast, concise writer andskilleddocument editor with considerable experience producingtop-quality, detailed andhighlyusable
technical publications for information technologyand business:
 User guides, online help, web content, development specifications, requirements andother SDLCdocuments;
 Regulatoryandcertificationdocumentation, securityprotocols, policies, qualityprocedures and standard operating procedures;
 White papers, academic bulletins andarticlesfor release to industryor press;
 Web-based and massmediamarketing, advertisingandinformation campaigns;
 Publication and graphic design for technicalillustrations, corporate identityprograms andpackaging materials;
 Database analysis, user interface design, systemtestingreport design and configurationmanagement.
In addition to writing and analysis, Louishas extensive experience as a dynamic classroom trainer andbusinesspresenter. He alsohas
performed hands-ondata entry, scripting, troubleshooting and reporting tasks for systemimplementations andupgrades.
Core Accomplishments.
Louis startedhiscareer as aneditor andcontributor for technical and medical journals and college textbooks. After moving to New York, Louis
worked as a technical advertising writer, account executive andcampaigndirector for some of the nation’s leading financial, healthand
technologycompanies, receiving several writing andadvertising awards.
With the advent of the personal computer, Louismoved intoinformation technologymarketing, software development specifications, user
documentation, website design, training andbusinessanalysis. He has writtenmore than 300 user guidesand online help systems for
software applications servicingvirtuallyeverysector of government andindustry, plus thousands of SDLCdevelopment documents, requests
for proposals, riskassessments andarchitectural designdocuments. His experience also includes management, administration and/or
implementation of securityprograms, databases and software systems.
Louis alsohas workedas a writer, editor or consultant for selected short-termcommunication projects such as speeches, televisionandradio
programs, pressreleases, magazine articles, white papers, proposals,policies andcorporate handbooks.

2. Resume, Louis Lynch, page 2
Professional Experience:
Business Analysis and Documentation for Information Technology and Industry
1989-present Senior Consultant: InformationTechnologyBusinessAnalyst andCommunicationManager
Professional representation includes BDI Inc., ComputerAid, Drexel Technical, e&e IT Consulting, MomentumInc., TEKSystems, onAssignment
and others.
Successful andrepeated assignments working titlesof Communications Manager, BusinessAnalyst, Technical Writer, Trainer, Web Content
Developer, Project Manager andImplementation Specialist. Client experience includes:
EverBank | Jacksonville, Florida | Business Analyst/Technical Writer | 9/15-9/16
Policies and procedures for IT development security, identitymanagement, web-basedfinancial security(OWASP), application
development, lifecycle management, disaster recover andcustomer support activities.
White House Solar | San Francisco, California | Technical Writer | 3/15-9/16
SWS: Policies and procedures for solar installation, technical specifications, regulatorydocuments, training course syllabi, proposals and
selected marketingmaterials.
psyance, Inc. | New York, New York| BusinessAnalyst | 3/15-9/16
MultiPlan Healthcare, State of Tennessee and others:identitymanagement analysesandOracle IdentityAsset Management proposals.
Concerted Care Group | Baltimore, Maryland | Business Analyst | 3/16-10/16
CCG addiction recoveryclinics:requirements, software support, COTS evaluation and implementationsupport.
Pennsylvania Department of Transportation | Harrisburg, Pennsylvania| BusinessAnalyst | 3/14-9/15, 4/11-11/13, 1/06-7/07
eCAMMS laboratoryasset management system:SDLCdocuments, Agile documents, requirements, user acceptance testing, database
conversion, user documentation. Product received recent Governor’s citation as a “success story.”
ePermitting web-basedpermittingsystem: user guides, online help, stafftraining, management presentations, use cases, user
acceptance test scripts, systemrequirements, business requirements, videotutorials. Product receivedGovernor’s Technologyaward.
Pavement Asset Management System: request for proposal, statement of work, business and system requirements.
Local Roads and Bridges mobile data collection system: user guides, online help, securitystandards, device maintenance and
management guides.
Licensing and Registration web-based customer interface: Payment CardIndustry(PCI) securitystandards.
Special Hauling Analysis and Routing for Permits (SHARP): request for proposal, statement of work, businessand system requirements.
Traffic Data Management System: request for proposal, statement of work, system requirements, integration specifications.
Capital Planning Tool asset management software: request for proposal, statement of work, systemrequirements, SAPintegration
specifications.
Bridge DesignManual (DM-IV): full-volume (2500-page)of bridge designstandards andspecification, standards andstyle documents.
Pennsylvania Liquor Control Board | Harrisburg, Pennsylvania | Business Analyst | 6/13-11/13
Oracle Product Data Quality (PDQ data cleansing): system requirements, database cleansing protocols, data conversionspecifications,
management reports, end-user documentation.
Pennsylvania Department of Education | Harrisburg, Pennsylvania| Communications Manager | 9/12-6/13
eGrants web-based grant management program: project charter, business requirements, system requirements, technicalspecifications,
use cases, test scripts, marketingmaterials, management presentations, project management documentation, user guides, online help,
tutorials, trainingguides, classroom-based staff training, user acceptance testing, architecture documents, database maps, integration
specifications, implementationplans.
Pennsylvania Department of Health | Harrisburg, Pennsylvania | Business Analyst | 2/12-5/12, 2/07-12/07
Bureau of Information Technology (all Internet applications): securitypolicyandprocedures manual, webadministrationmanual.
Voith Turbo Inc. | York, PA | Web Content Writer | 1/11-6/11
Voith Schneider Propeller System: operations manuals, technicaldata, SAPparts list conversiondocuments, illustration callouts and
references, online publications.
Pennsylvania Department of Labor & Industry | Harrisburg, Pennsylvania | Business Analyst | 1/09-4/09, 1/08-6/08, 1/11-3/11
State Workers Insurance Fund and Workmen’s Compensation Internet insurance claim processing software: business requirements,
systemrequirements, implementation plan, policies, procedures, user guides, training manuals, project management.

3. Resume, Louis Lynch, page 3
Unilife Medical Solutions | York, PA | Document Control Manager | 6/09-1/11
Master Control document management software: implementation plan, import and integrationspecifications, systemadministration,
user management, tutorials, user guides, training program, standards,company-wide staff training, project management.
SAP: implementationplan, business requirements, system requirements, report layouts, integrationspecifications.
Factory-wide: GMPprocedures documents, engineering drawings, supplychaindocuments andpolicies, Kaizenimplementationtraining
materialsand documentation, packaging designandspecification, corporate policies, employee handbook, training guides, FDA
regulatoryreports and related chemical/medical test reports.
Renaissance Technologies | Mechanicsburg, PA | TechnicalWriter/Trainer | 6/08-6/09
TrafAlert traffic control andhighwayadvisorysoftware: software reference manual, user guides, interactive online help, technical
bulletins, various customer andcorporate websites, on-site user training, specifications, RFPresponses, project management. Products
received several significant industryawards.
PointRoll Inc. | Philadelphia, PA | Technical and WebContent Writer | 1/05-12/05
PointRoll online media management tool:online user guides, technical documentation, online help.
Pennsylvania Governor’s Office of Administration | Harrisburg, PA | Business Analyst | 8/03-12/04
Stargate automated Internet deployment andsecuritysystem: technical specifications, securitystandards, implementationplan, system
requirements, technical reference guides, online help files.
Exel Corporation | Mechanicsburg, PA | Technical Writer | 6/02-9/03
AS/400 in-house software for logistics and warehouse management: functional requirements for PCconversion, business specifications,
gap analysis, reference manuals, implementation plans, use cases.
Wonderware Corporation | York, PA | Senior Technical Writer andHelp Author | 4/98-4/02
FactorySuite InTrack API-basedproductionfloor control software: system requirements,use cases, technical specifications, API
conversionspecifications, online help, user guides, system integration specifications, training guides, reference manuals, u ser acceptance
tests, self-running demonstrations. Wonderware products received several significant industryawards.
DynCorp / DynKePro | York, PA | Technical Writer | 9/97-3/98
KeyImage medical document imaging software: two-volume user/technical manual, animated interactive computer demonstration, web-
basedmarketingand instructional materials, training guides, contract proposals for HCFA andFlorida Medicaid.
Worldvision Spelling Entertainment | New York, NY | TechnicalWriter | 1/97-9/97
VISION broadcast propertymanagement software: 10-volume seriesof user guides, training manuals, reference guides, marketing
materials, web-based user assistance guides, staff trainingprograms. Product receivedseveral significant industryawards.
USTAAD Systems, Inc. | Harrisburg, PA | InformationDevelopment Manager | 1/96-12/97
RIGEL sales, accounting, inventory, warehouse and logistics management software for AS/400: seven-volume user manuals, trade
marketing campaign, training videos, online documentation.
Pennsylvania Department of the Treasury | Harrisburg, PA | DocumentationManager | 1/95-12/95
Tuition Account Program: program marketingmaterials, sales training guides, employment packets, computer user andtraining guides,
staff procedures manuals andreports. Product receivedGovernor’s citation.
Computer Applications Unlimited | Harrisburg, PA | Technical Writer | 1/93-1/95
SolutionOne! durable medicalequipment management software: user/technical manuals, Medicare/Medicaidprocedures andforms,
national advertising campaign, online help, interactive computer demonstrations, trade show displays, marketingsupport materials.
Money Access Service | CoreStates Bank, Philadelphia, PA | Technical Writer | 9/92-3/93
Automatedteller machine services (MAC): training materials, procedure guides, maintenance andsecuritymanuals.
Ingersoll-Rand | various offices| Technical Writer | 4/92-9/92
Various tractor, paver and compactor products: operationmanuals, maintenance guides(EnglishandFrench).
Technical Services Associates | Mechanicsburg, PA | DocumentationManager | 7/90-9/92
FarMaster Federal Acquisition Regulation Retrieval System and U.S.Navy purchasingand supplychainsoftware:systemspecifications,
requirements, architecture and designdocumentation, software development life cycle documents, implementationandconversion
manuals (VAX, UNIX, personal computer), national trade advertisingcampaigns, 48 software user guides, sales literature, contract
proposals, self-running tutorials, test scripts, user training.

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Professional Experience:
Commercial and Academic Writing, Advertising and Project Management
1991-present Full-time employment andselectedcontracts inadvertising, public relations andpublication management.
Volunteer and Free-Lance | Camp Hill, Pennsylvania | Publicityand AdvertisingConsultant | 1/89 to present
Harrisburg Harp Orchestra, Wednesday Club Music Society, Pennsylvania Council for the Arts, Perry County Council for the Arts,
Morningstar Pregnancy Services, and others:website design, publicity, newsletter production andadvertising.
Hershey-Philbin Associates, Inc. | Harrisburg, PA | Director of Public Relations | 1/90-1/91, 3/13-8/13
Ampersand Corporation (bankingautomationsoftware), Carlisle SynTec Systems, Carlisle Tire and Rubber, Casa Di Bertacchi Foods,
Giorgio Foods, Hershey Foods, Northwest Frozen Foods: proactive public relations, advertisingcopyfor trade advertisingcampaigns,
sales literature and campaign presentations. Campaigns received several localand national trade advertising awards.
Pennsylvania Credit Union League | Harrisburg, PA | Marketing Specialist | 6/89-7/90
VISA/MAC Services: implementation manuals, training materials, member marketing materials.
Empire Kosher Poultry, Inc. | Mifflintown, PA | Director of Advertising andPublic Relations | 08/1986-12/1989
Empire Kosher Brands of 200 kosher food products marketed internationally: advertising agencymanagement, annual $2.3 million
media placement, national and international advertising campaigns (newspaper, magazine, outdoor, radioandtelevision), music
soundtracks for broadcast advertising, kosher observance guides and kosher cookbooks. Campaigns receivedseveral national advertising
awards, NewYork Timesadvertising award(foodadvertising), andOrthodox Unionof Jewish Congregations special recognitionaward.
Jones, Anastasi, Corbett and Lennon | Philadelphia,PA | Account Executive and Copywriter | 9/85-8/86
AMP, Environmental Resource Management, Stroehmann Bakeries, Sun Oil Company: account service, addesign, audiovisual
productionandcopywriting, sales literature, soundtracks, andtechnical specifications. Campaigns receivedtwo national(CLIO) and
several local (Addy) advertising awards.
Forbes Inc. | New York, NY | AdvertisingServices Manager | 1/83-9/85
Forbes Magazine: promotions, advertorial copy, Industrial Development feature articles, sales support andadvertising traffic
management. Magazine consistently receives multiple press andindustryawards.
General Graphic Services | Gettysburg, PA | Editor and ProductionPlanner | 3/81-1/83
Prevention magazine, Rodale Press, and others:final editing, layout and manuscript mark-upfor textbook, advertisingandmagazine
composition.
York Graphic Services, Inc. | York, PA | ProductionEditor | 7/77-3/83
DuPont, ElsevierPublishing, John Wiley & Sons, Cartographics and others:finalediting, layout, proofreading and manuscript mark-upfor
textbook, advertising, mapmaking andmagazine composition.

5. Resume, Louis Lynch, page 5
Computer Skills
Data management,web managementand programming tools.
Active Directory, DreamWeaver, Apple designtools, C++, Crystal Reports, dBase III+, DataEase, dotNet, Lotus 1-2-3, Made2Manage,
MasterControl, Microsoft Access, Microsoft Excel (Apple and IBM), Oracle, Oracle IAM, Oracle PDQ, Peoplesoft, Q&A, Rationaltools, Rational
Agile tools, Resource Access Control Facility(RACF), SAP, SharePoint, StructuredQueryLanguage (TandemandAS/400), Team Foundation
Server, TFS Agile tools, VisualBasic, Visual SourceSafe. Numerous accounting, WMS and database applications for mobile systems, Mac
systems andpersonal computers, as wellas ATEX, IBMSystems 34 and38, IBMAS/400, Vax andUnix/Xenix computers.
Desktop publishing,wordprocessingand document management.
Adobe Acrobat Pro and Illustrator, Adobe PageMaker andPhotoShop, (Apple andIBM), Aldus PageMaker, Calera WordScan, Camtasia,
Captivate, CorelDraw!, Corel Photopaint, Finale, FrameMaker, HTML, Interleaf (IBMmainframe), Microsoft FrontPage, Microsoft Visio,
Microsoft Word, Multi-Mate, Netscape, OmniPage, PCXTools, Pizzazz Plus!, PowerPoint, PublishIt! (Apple), Quark Express(Apple), RoboHelp,
RoboHTML, Solidworks, Ventura Publisher, WinHelp, WordPerfect, WordPerfect for Windows, WordStar.
Audiovisual and sound production.
Camtasia, Cool Edit Pro, CorelShow(animation), Demo-It, DemoShield, Finale, Lightware 3D andModeler (Amiga), Media100 video editor,
Matrox videoeditor, ProTools, Sonus recordingsuite, Turtle Beachrecordingsoftware, assortedsynthesizers, mixers and recordingdevices.
Extensive experience documenting andoperating recording/mixing, Internet production and MIDI conversiontools.
Document developmentforsoftware developmentlife cycle (SDLC).
Documentationexperience includesdevelopment of all types andformats of documents, templates andillustrations for a wide range of
systems andmethodologies, including:requests for proposal, statements of work, businessrequirements, as-is/to-be and relatedprocess
modeling documents, workflow and process flow documents, specifications, requirements, high-level design, detail design, report design,
business rules, screenlayouts, report templates, data maps and object reference, data dictionaries, standards andstyle guides, architecture
diagrams, project plans and relatedstatus reports, user stories, use cases, test cases, test scripts, UAT scripts, end-user reference andtraining
materials, online help, stand-alone andweb-based training videos, Agile sprint plans, management presentations andsales support materials.
Education
Dover Area HighSchool | Dover, PA | Academic major | 9/67-6/73 | Member, National Honor Society.
Pennsylvania State University | UniversityPark, PA | B.A. Journalism/Advertising | 9/73-4/77 | Member, Kappa TauAlpha Honor Society.
Gettysburg College | Gettysburg, PA | Additional courses, computer science (non-degree)| 3/81-1/83
Brooklyn Conservatory of Music | Brooklyn, NY | Courses inmusic technology, recording, broadcasting, voice (non-degree) | 1/83-6/85
Continuing Education | Various courses | 9/85 to present
Continued learning programs and certificationcourses in Microsoft applications, Windows, HTML, VisualBasic, SQL, Oracle, Visual
SourceSafe, TeamFoundationServer, SAP, RoboHelp, PhotoShop, MasterControl, SolidWorks andothers.