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  1. 1. James Essex **Mobile: 617-835-7113 Home: 781-326-2012 Email: JamesE1@juno.com PROFESSIONAL US Treasury Dept. – IRS - CID 3/2010 - Present EXPERIENCE Boston, MA US Lead COA - IT Systems Administrator , GS-2210-13 Provides technical support concerning the implementation and daily operations of the computer systems, Servers and Telecom functions within a location-wide field office. In this Lead capacity, performs a variety of duties in support of users located throughout the field office, resident agency, and other off-site locations. Analyzes user requests and provides assistance, based on an in depth knowledge of various systems. Ability to establish and maintain work relationships with all levels of management and customers within both internal and external to the organization in order to resolve problems and answer questions relating to short and long-range IT system solution plans and programs. Skill in oral and written communication to include the ability to negotiate and implement plans for new IT system solutions to convey highly technical information, enterprise systems. Coordinating teams and staff for major impact projects. Monitors administrative tasks, such as maintaining and assigning tasks, insuring availability of Enterprise Architecture, and maintenance of Operations relating to systems continuity. City of Boston - BPL 1/2003 – 8/2009 Boston, MA US Systems Support Manager - Help Desk Manager Hands-On Manager of staff and operations, of 27 branches, and central headquarters IT infrastructure, with over 1500 systems, and servers, throughout the greater Boston area. Provides LAN/WAN/Wireless Network support to the organization through technological and organizational experience Manage, coordinate and execute critical Information Technology system solution activities. Possess very thorough and complete understanding of Service Oriented Architecture (SOA) strategies & methodologies and have been trained in Project Management Experience performing system analysis and/or report writing with business intelligence tools. Knowledge of contemporary information technology operations and experience, expertise, and knowledge of applications architecture to support systems, databases, and networks. Ability to develop processes, change and configuration management processes, and develop resource allocation and schedule commitments for IT products. Also providing support for Active Directory, Group Policy, Ghost, Pharos, SCCM. Planning, testing, purchasing, processing and implementation. Wireless, Video Conferencing, and IPTV CERTIFICATIONS A+ certified. Microsoft Technical Support Specialist. Network Administrator – Directorial – Management - Supervisory
  2. 2. Cooper Community Center Roxbury, MA US (IT) - Technology Director 4/2000 - 1/2003 The major responsibilities include: Computer Instructor / Trainer / Staff Management. Responsible for network and desktop support of the administrative systems, computer learning center, and client-server local area network. Possesses several years experience working with desktop/network administration, design, and implementation. Skill in oral and written communication to include the ability to negotiate and implement plans for new IT system solutions to convey highly technical information in a manner easily understood by non-computer oriented personnel, and to represent the organization at meetings and conferences, etc. Corporate Software 5/1995 – 4/2000 Westwood, MA US ‘Formerly Stream Intl’ Network Operations Supervisor / Network Administrator Successful Administration of a multi-platform, international WAN in a multi-million dollar software asset company. NOC Supervisor and key contact for the Network Engineering, as well as the Help Desk, and End-User Services departments, using the latest network management tools. HP-Openview, Notes View, Insight Manager. Maintained operation of over 85, Microsoft based servers on-site, and addition servers at remote international sites. To include Notes mail, SMTP, Domino, MS Exchange, Unix ADSM backup, and Net ware servers. Administration of a domain accounts, Lotus Notes user accounts, Netware end-user accounts. Administration of SAP, Data-Warehouse, Pivotal, and MSExchange Stream International 3/1994 – 5/1995 Norwood, MA US Microsoft Technical Support Specialist DIRECT End-User technical support for the MICROSOFT@ corporation. Ability to interact with multiple disciplinary technical teams providing IT system solutions. Extensive desktop pc knowledge, of application, operating system, network connectivity, to include Microsoft Windows, Novell, LAN Manager, and Netware. United States Army 3/1988 - 8/1993 US, Worldwide US Grade Level: E5-p US Army, Intelligence Analyst, Sgt. Conducted intelligence gathering and dissemination on the international level. Operated MICROFIX computer system to maintain database file, and target information. Security Clearance - Top Secret and SCI. Held supervisory position, and responsible for training of all assigned personnel. Honorable Veteran of military service, to include DESERT STORM / SHIELD, Persian Gulf War. CERTIFICATIONS A+ certified. Microsoft Technical Support Specialist. Network Administrator – Directorial – Management - Supervisory
  3. 3. PROFESSIONAL DEVELOPMENT University of Massachusetts Amherst, MA US 7/1981 Major: Psychology Minor: Mathematics US Army AIT San Angelo, TX US Certification - 8/1993 Relevant Coursework, Licensures and Certifications: Electronic Warfare and Communications Intelligence. Cryptology. Signals intelligence. Clearance required. Braintree High School Braintree, MA US Graduate - 6/1978 Major: Business Minor: Mathematics PROFESSIONAL PUBLICATIONS Boston Public Library - Memorial to Jackie Hogan - dvd REFERENCES Nicholas Obodo Division of Insurance IT Director Phone Number: 781-556-1213 Email Address: Nicholas.Obodo@state.ma.us Reference Type: Professional Royal Bolling Jr. Mandela Computer Learning Center Director Phone Number: 617-442-6199 Email Address: rbolling@gis.net Reference Type: Professional JoAnn E. Butler. Boston Public Library Coordinator of Public Services Phone Number: 617-859-2446 Email Address: jbutlerhenry@bpl.org Reference Type: Professional CERTIFICATIONS A+ certified. Microsoft Technical Support Specialist. Network Administrator – Directorial – Management - Supervisory Defense foreign Language Institute Monterey, CA US Certification - 9/1989 Major: German Linguistics Relevant Coursework, Licensures and Certifications: Certification in German Language and governmental studies.

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