Metaphor Customer Presentation Von Mar08

Deploying On-Demand Speech Recognition IVR for Asterisk VON Mar 2008 – San Jose, CA

Introducing Metaphor Solutions ,[object Object],[object Object],[object Object],[object Object],Market Focus ,[object Object],[object Object],[object Object],[object Object],Company Focus

Application Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Auto-Attendant / Receptionist Voice Dialing Address Change Password Reset Change Login Trouble Ticket Management Time and Attendance Service Health Care / Pharmaceutical Prescription Refill Schedule & Confirm Appointment Inbound Clinical Trial Survey Laboratory Results Physician Surveys

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why Is IVR Used?

A few words about Speech Recognition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Speech vs. DTMF ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IVR Application Components ASR, TTS & Gateway Resources Authoring Scripts Debugging CTI Interface Reporting Logging Monitoring Gateway Interfaces Customization Front-end/Back-end Data & Web Interfaces Audio & Grammar Resources IVR Applications & Modules Development & Life-Cycle Management Tools Platform & Component Integration IDE

Components of a Speech IVR Deployment Asterisk Speech Application Caller Interface: Voice XML 2 Data Interface: Web Services or Custom 3 Agent Interface: Custom Voice Gateway ASR, TTS Customer Data Base Fulfillment Computer Telephony Integration (CTI) Caller Service Agents 1

Managed IVR Setup Asterisk Customer

On-Premise IVR Setup Asterisk Customer

Speech IVR Delivery for Customers

Metaphor IVR: Account Setup Metaphor Solutions, Inc. , 2007

Choosing a Solution Screen Shot Metaphor Solutions, Inc. , 2007

Customizing Business Variables Screen Shot Metaphor Solutions, Inc. , 2007

Accessing Customer Data Screen Shot Metaphor Solutions, Inc. , 2007

Reporting on Call Sessions Screen Shot

Metaphor Studio: Creating & Customizing Applications

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study: Northrop Grumman

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study: USA Mobility

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Case Study: ChartOne

Key Messages ,[object Object],[object Object],[object Object],[object Object],[object Object]

Contact ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What Is IVR?

What Calls Can be Automated Through an IVR? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Outbound Notification Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object]

Key Differentiating Features for Metaphor IVR ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Branded OEM Product Offering ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],To Enable Resellers

Metaphor Customer Presentation Von Mar08

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Metaphor Customer Presentation Von Mar08