Phonologies is a cloud-based technology provider founded in 2001 that offers voice platforms and telephony applications. Their flagship product Oktopous CCXML Interpreter powers over 10 million calls daily for customers in the US, Canada, and Europe. Their other products include InterpreXer for self-service IVRs, SmartM Care for mobile customer care, and Call Blaster for voice broadcasting. Phonologies works with systems integrators and application developers to enable voice and speech capabilities for businesses.

1. Phonologies Corporate
and
Product Profile
Prashant Lamba
Phonologies C.E.O
The Voice of Technology prashant@phonologies.com

2. Corporate Profile
 Founded in July 2001. Provider of cloud based platforms to 'voice
enable' business processes, by cost effectively deploying telephony
applications, within the social media, contact center and other
enterprise domains
 Licensee of the Dept. of Telecom, (Govt. of India) to provide ‘Voicemail
& Audiotex Services’.
 Customers located in United States, Canada and Europe – including a
Fortune 500 company and one of North America’s largest Carrier
 Phonologies flagship product, Oktopous CCXML Interpreter powers
over 10 Million calls everyday.

3. Customer Profile
• Canada’s Largest Telco and ISP
• Leading Global NGO
• A Fortune 500 Telephony Solutions
vendor
• North America's leading IP
telephony and UC systems vendor
• Healthcare / Pharmacy Solution
Vendors

4. Product Overview:
InterpreXer™ VoiceXML IVRs
 ‘Speech Enabled’ IVR for self service on phone (business transactions, unified
communications, voice dialers, utility, outbound reminders & notifications).
 Runs "out-of-the-box" on standard Linux and Windows servers
 Also available in modular form for embedding / integration.
 Supports MRCPv2 (Nuance, Loquendo, LumenVox)
Competitive Advantage for System Integrators:
 Very low footprint and memory requirements
 Widely deployed in consumer and household markets in the US.
Competitive Advantage for Application Developers:
 Supports VoiceXML 2.1 spec, enabling rapid development of applications
 Readily supports leading Speech Engines

5. Product Overview:
Oktopous™ ccXML Browser
 Carrier Grade Switching Engine to enhance call setup, routing, distribution
and conferencing
 Runs as an application layer when integrated with Telephony Platforms.
 Follows the ccXML 1.0 specification
 Mostly widely deployed CCXML Engine worldwide
 Powers over 10M calls daily
Competitive Advantage for System Integrators:
 Very low memory requirements, ideal for high density systems
 Closely follows ccXML specification
 Available with source code.

6. Products Overview:
SmartM Care Mobile Platform
 SmartM Care Mobile Platform captures Contextual Information / data from Users
Mobile Phone (Account #, Social Profile, User type, Location) and sends to the Contact
Center.
 It enables the Contact Center:
– to make more informed and to the point conversations
– to provide improved Customer Experience and deliver valuable deals and
information
 Ideally deployed where call volumes exceed available customer service reps and
“conversational” transactions are a must to ensure service completion in a timely
manner.
 Benefits:
– Improved Customer Experience
– Cost Savings from cut in IVR / hold time
– ZERO risk deployment proposition

7. Products Overview:
Call Blaster
 Web based “voice message” broadcasting tool
 Deliver 1000s of messages through a series of outbound calls
 In Beta and can deliver 30,000 calls per day in current capacity
 Deliver Messages like: User Verification Messages, Reminders (Bill, Credit Card,
Subscriptions, Library), Conditional Alerts, Emergency Notifications &
Appointment Reminders, Tele-Marketing, Emergency Notifications, Customer
Survey & Feedback Capture, Political Campaigns.
Competitive Advantage:
 Runs as a hosted system – pay as you go (for Re. 1 per message)
 Cater to Small / Medium size establishments with low volumes
 100% Web Based (setup, management, execution, reporting & billing
 Interactive Reponses via dial pad / speech recognition
 Database Importing - XML, CSV, XLS, TXT

8. Your Advantage
 Access to ready to deploy technology with proven track record
 Capitalize on experience in building ‘prototypes’
 Provide specific solutions and guidance on adopting speech
technology
 Setup and manage your own low cost development center

9. Contact
Prashant Lamba
C.E.O
Phonologies (India) Private Limited
A-53, Electronics Sadan No. 1, TTS Industrial Area,
Mahape, Navi Mumbai 400701. India.
m/ +91 9867 22 1975 | t/ +91 22 2768 4560
e/ prashant@phonologies.com | w/ www.phonologies.com

10. Contact
Prashant Lamba
C.E.O
Phonologies (India) Private Limited
A-53, Electronics Sadan No. 1, TTS Industrial Area,
Mahape, Navi Mumbai 400701. India.
m/ +91 9867 22 1975 | t/ +91 22 2768 4560
e/ prashant@phonologies.com | w/ www.phonologies.com