Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage processes and systems. Infeetel call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. Infeetel call center solution has all the features associated with high end and high cost proprietary call center solutions.

1. Infeetel Enterprise Edition Call center Dialer System
© 2018 Osprzet Technologies Pvt. Ltd and/or its affiliates. All rights reserved. This document is Osprzet Technologies Pvt. Ltd Public Information..
Data Sheet
Infeetel Enterprise Edition Call center Dialer System
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage
processes and systems. Infeetel call center dialer is just what you need. It provides visibility and control
over the performance and productivity of your call center.
Infeetel call center solution has all the features associated with high end and high cost proprietary call
center solutions.
Key offerings
 Automatic call distribution
 Interactive voice response
 Voice logger
 Voice blasting
 Hosted dialer
 CRM integration
 SMS integration
 Live/current agent monitoring
 Report and campaign statistics
 Voicemail to email
 Missed call alert on agent screen
 Call history search and dial option
 Feedback IVR
 Sticky agent and account based call
routing
Infeetel Edge:
 GSM predictive dialer
 Auto change of the campaign
according to time zone
 Automatic agent account lock
 IVR database retrieval
 Click to call from website
 Dial-in/dial out multiparty conference
 Logical Partitioning
Infeetel Outbound Call Center Suite:
Infeetel predictive dialer effectively integrates all outbound processes (Telemarketing, Sales, Surveys,
and Collections) with the life cycle. It precisely manages outbound calling to achieve maximum
productivity by supporting various campaign and list management strategies.
Features
 Manual, progressive & predictive
dialing
 Outbound ACD
 Longest idle agent based routing
 Call back scheduling
 Multiple campaign management
 Multiple dialing modes
 Agent inter dialing support
 Call forward and three way
conferencing
 DNC list management
 Agent call intervention

2. Infeetel Enterprise Edition Call center Dialer System
© 2018 Osprzet Technologies Pvt. Ltd and/or its affiliates. All rights reserved. This document is Osprzet Technologies Pvt. Ltd Public Information..
 Real time supervision
 Music on hold
 Call transfer
 Call retrieval
Infeetel Inbound Call Center Suite
Infeetel inbound solution can provide substantial improvement to the productivity of your call center.
Skill based routing organizes incoming calls and route them to the most appropriate agents.
Features:
 Interactive voice response
 Automatic call distribution
 Skill based routing
 Inbound call pop up
 Most idle agent based routing
 Real time supervision
 Agent call intervention
 Call back scheduling
 Call conferencing
Infeetel GSM Dialer
Run your domestic process with Infeetel GSM dialer and reduce your telecom expenses by 50%. It also
help the enterprise to increase the sales turnaround and effective utilization of leads.
Product Application Scope:
 In-bound / Out-bound telemarketing
centers
 Retail Banking
 Mortgage Lending
 Brokerage
 Insurance
 Healthcare Providers
 Healthcare Payers
 Retail
 Construction
 Telecommunications
 Transportation
 Travel and Hospitality
 Education
 Government
Technical Specifications:
INTERFACES:
 Network Interface: 2X Ethernet 10/100 base-RJ-45
 ISDN : PRI interface (optional)
PROTOCOLS:
 VoIP: SIP, H.323, MGCP, SCCP, IAX2
 ISDN: PRI DSS 1 (Q931,National variant)
 Mobile: GSM 850/1800/1900 Mhz channels

3. Infeetel Enterprise Edition Call center Dialer System
© 2018 Osprzet Technologies Pvt. Ltd and/or its affiliates. All rights reserved. This document is Osprzet Technologies Pvt. Ltd Public Information..
CODECS:
ADPCM, G.711(A-Law & u-Law) G.722, G.723.1(pass through), G.726, G.729 (through purchase of a
commercial license), GSM, iLBC, Linear, LPC-10 Speex
PRI card: T1/E1 port with optimum PCI interface
DIMENSIONS: 2U/4U Form factor chassis
POWER: 100-240 VAC, 200 W
TEMPERATURE: 0–50°C
Product Features
Feature Benefits
Predictive Dialing
 Allows out bound calling through Predictive dialing.
Systems predict and dial the numbers based on
agent availability.
Manual Dial from Screen
 Feature providing direct dialing from screen as per
requirement by user.
Hang-up/ hold
 Feature allowing hang-up and hold functionality as
per requirement by user and campaign.
CTI (Screen Pop; disposition)
 CTI feature providing screen pop and disposition
assignment to sessions.
Agent Presence management
 Feature providing ability to monitor presence of
agents in contact center.
Real time monitoring  Feature allowing for real-time performance
monitoring.
Reporting
 Reporting feature allowing access to various reports
generated by system.
Contact List Management  Feature allowing dynamic contact list management
as per business requirements.
Multiple campaigns
 Feature allowing the ability to engage in multiple
campaigns.
Disposition management
 Disposition management feature provides the ability
to set and assign various dispositions as per business
requirement.
User management and assignments
 Feature providing the ability to assign and manage
various user access.
Conference 3 party  Feature allowing multi-conference functionality up
to 3 lines at any given time.
Infeetel Call Server
 Optimized Call Server for dynamic CTI based systems
applicable on each set-up
Default Resource Adapter
 Resource Adapter feature providing basic call server
functionality.
Trunks  Extensive trunk feature allowing for multiple lines
per user as required by business. Indicated trunk
value is maximum suggested mount.
Extensions  Comprehensive extension feature allowing for
unique line extensions assignment to each user as

4. Infeetel Enterprise Edition Call center Dialer System
© 2018 Osprzet Technologies Pvt. Ltd and/or its affiliates. All rights reserved. This document is Osprzet Technologies Pvt. Ltd Public Information..
per business requirements. Indicated extension
value is maximum suggested mount.
Infeetel ACD
 Automatic Call Distributor is an integrated module
providing state-of-the-art inbound call routing
capabilities to multiple agents based on business
rules applicable as per inbound agent
Routing Customer calls based on DID; DNIS or ANI
 Dynamic routing feature providing multiple
incoming number identification functionality as per
business requirements. Applicable as per inbound
agents.
Routing Customer calls based on CLI  Routing Customer calls based on Caller line
identification. Applicable as per inbound agents
Multiple queues  Multiple queue support feature providing flexibility
in handling multiple incoming processes as per
business requirements. Applicable as per inbound
agents
Welcome Message  Feature allowing agents to seamlessly set a
welcome message to incoming calls prior to
customer engagement enabling heightened
preparation prior to contact. Applicable as per
inbound agent
Language and Skill Selection  Feature allowing for dynamic routing based on
language and skill selected by user. Applicable as per
inbound agent
Infeetel Voice Logger  Infeetel Voice Logger provides secure real time
recording module in various recording formats and
applicable as per agent
100% recording in raw codec form  Voice Logger Feature allowing recording in codec
format to optimize space and quality requirements.
Search  Feature to provide the ability to search through
recorded database based on filtered parameters.
Search based on date, time, source, destination and
duration.
Agent Login  Agent module allowing for basic to advanced
features focusing on agent oriented tasks, either for
inbound or outbound processes as per business
requirements and applicable as per agent basis
Put call on hold  Feature for agent to put call on hold as per agent
requirements.
Transfer calls to another user  Feature for agent to transfer call to other users as
per agent requirements.
Manually dial calls  Feature for agent to manually dial calls directly from
system as per agent requirements.
Conference with Customer and other users  Feature to allow conference between agent,
customers and other users in contact center as per
session requirements.
Terminate calls (including conference)  Feature to allow agent to terminate sessions as per
requirements.
Transfer calls to outside department or contact center  Feature to allow agents to transfer calls as per
session requirements.
Login / Logout  Login / Logout

5. Infeetel Enterprise Edition Call center Dialer System
© 2018 Osprzet Technologies Pvt. Ltd and/or its affiliates. All rights reserved. This document is Osprzet Technologies Pvt. Ltd Public Information..
Receive Calls  Receive Calls
Supervisor Login  Supervisor module allows for in-depth monitoring
and management of operational processes and
applicable as per supervisor basis
Monitor user log in/out  Feature for supervisor monitoring to login and
logout of users.
Supervisor Snoop with agents  Feature for supervisor to quietly listen into customer
interactions of agents in real-time.
Barge with agents  Feature for supervisor to quickly takeover a call
interaction from agents in real-time.
Supervisor Confer with agents  Supervisor feature to engage in conference with
agents and customers in real-time.
Force logout of agents  Supervisor feature to terminate login session of
agents as per supervisor requirements.
Supervisor Live call monitoring  Supervisor feature to monitor agent customer
interactions in real-time.
Supervisor Download recorded conversations  Supervisor feature allowing quick and easy
downloading of recorded agent sessions.
Supervisor Listen to recorded conversations  Supervisor feature allowing quick and easy listening
of recorded agent sessions.
Monitor live agents and/or Customers through GU  Supervisor feature to monitor agents and/or
customers through state-of-the art graphical user
interface.
Administrator Login  Administrator module allows for easy set-up
management and definition of business procedures,
applicable as per administrator basis
Campaign, Queues and Group Management  Administrator feature to define parameters for
campaign, queues and group management as per
business requirements.
Media context and routing configurations  Administrator feature to configure media context
and routing as per business requirements.
User Management and Assignment  Administrator feature to manage and assign user
privileges
Prompt Management  Ability to manage voice prompts.
Screen Pop & Integration with 3rd party apps.  Comprehensive screen pop module providing real
time access to information through rapid triggers
and in-depth definition of information parameters.
PHP Default Screen-Pop App (mini-CRM)  Basic screen pop feature providing immediate and
updated information to agents.
Integration with third party CRM  Integration with third party CRM allows to pop up
the CRM to display all customer records.
Agent Workbench  Agent module allowing for basic to advanced
features focusing on agent oriented tasks, either for
inbound or outbound processes as per business
requirements and applicable as per agent basis
Sign on from web  Feature to allow quick agent login from web based
interface.
Receive calls along with customer screen-pop  Feature for screen pop application to display
customer information to agent instantly as call is
received.

6. Infeetel Enterprise Edition Call center Dialer System
© 2018 Osprzet Technologies Pvt. Ltd and/or its affiliates. All rights reserved. This document is Osprzet Technologies Pvt. Ltd Public Information..
Assign dispositions to interactions  Feature providing agents the functionality to assign
dispositions to customer interactions.
Update Customer details  Feature to allow agents to update customer details
in real-time.
Voicemail  Voicemail module provides office less recording and
retrieval of business communication wherever,
whenever and applicable as per set-up
Admin interface to access voicemail  Feature to provide interface for administrator
access to voicemails.
Send voicemail recording on email  Feature to send voicemail recording on email for
easy access anywhere, anytime.
Office Hour  Office Hour is a business centric module allowing for
predetermined office timings calibration of
processes and applicable as per set-up
Office timings and holidays calendar configuration.  Feature allowing configuration based on office
timings and holidays.
Office/Non office hour welcome and greeting message play as
per the calendar.
 Feature to provide voice recordings defined as per
office hour and holidays.
Infeetel IVR  Infeetel Interactive IVR helps build custom made
solution based on predefined IVR flow.
Database Interaction  Helps to pass and retrieve data from the data base.
Multiple language support
Music on hold
Our other services:
 Infeetel - Call Queuing Solutions
 Infeetel - Call Recording Systems,
Solutions and Software
 Infeetel - Education System
 Infeetel - Financial Industry Solutions
 Infeetel - Interactive Voice Response
 Infeetel - Travel Sector Solutions
 Infeetel - Voice Logger
 Infeetel for Apartments
 Infeetel - Call center Solution
 Infeetel IP-PBX Presentation
 POWERFUL Election - infeetel
 Pre Call Announcement – infeetel
India Headquarter
Osprzet Technologies Pvt. Ltd.
#47, Sai Krupa Complex, 2nd Floor, Ajith Layout,
Basawnapura Main Road, Bhattrahalli, K.R Puram,
Bangalore-49, India. Web: www.osprzet.in | 080- 48534932| +91- 9986063839 | support@infeetel.com | rituraj@osprzet.in