Sharita G. Laney-Guillory is seeking a position utilizing her 12 years of experience in accounting, administration, and financial services. She currently works as a Payment Administrative Coordinator for Icon Consultants, where she structures personnel records, manages 150 daily invoices, trains new hires, and resolves account payable issues. Previously, she was a Payroll/Account Specialist and Recruiter for Tempco Temps of America, where she processed payroll, managed customer complaints, and screened applicants. She also worked as a Rental Agent and Administrative Associate for Enterprise Rent-A-Car, where she assisted customers, completed rental agreements, and prepared reports. She has a Business Administration degree from Prairie

1. Sharita G. Laney-Guillory
12801 Roydon Dr. Apt# 1101
Houston, TX 77034
(832) 921-8204
Seeking to utilize twelve years of Accounting, Administrative, and Financial Services experience to obtain a position within a
company/organization.
EXPERIENCE
Icon Consultants
(Contractor for Waste Management) Houston, TX October 2013 to Present
Payment Administrative Coordinator
 Structure, organize, and maintain personnelrecords to ensure confidentiality and the expedite retrieval.
 Manage daily pipeline of 150 invoices in multiple market areas and credit card information by contacting vendors for
payment of outstanding invoices
 Support Vendor Call Center working assigned cases researching to completion.
 Train new hires on daily payment/reconciliation procedures.
 Lead new projects monthly strategically plan new ideas to enhance daily work load
 Monitor and resolve all account payable issues and administer all invoices for vendors and non-vendors..
 Process department bills and credit card statements by coding, tracking, ensuring proper signatures are obtained, routing, and
coordinating with Accounting for payment.
 Review all vendordebit memos and invoices and administer all processes for payment.
 Coordinate with internal and external auditors and customers and evaluate all sales tax.
 Develop and maintain professional relationships with new vendors and handle all inquiries from customers and employees.
Tempco Temps of America, Houston, TX June 2006 to August 2013
Payroll/Account Specialist/Call Center/Recruiter/Administrative
 Entered all new hires, terms, transfers, and changes to employee information.
 Troubleshoot and resolve any failure of timekeeping equipment and badges
 Processed payroll key direct deposits,tax information, deductions and special pay for employees
 Managed and resolve customer complaints
 Documented all call information according to standard operating procedures
 Screened new applicants for qualifications compared to job description
 Prepare packets of information for candidates,new hires and employee benefits
 Answer employee questions as able, including benefits questions and refer other questions orconcerns to appropriate resource
as needed.
 Review reports for accuracy and integrity.
 Provide excellent customer service to ensure customer satisfaction.
 Organize staff training for performance and skill developments.
 Ensure client deliverables are in accordance with company standards.
 Execute and manage assigned work within allotted timeline and budget.
 Organize account meetings and provide agendas and meeting notes.
 Process employment verifications
Enterprise Rent-A-Car, Houston, TX January 2003 to June 2006
Rental Agent/Administrative Associate
 Sell optional products for meeting customer wants and needs.
 Support customers with directions, maps and local area information.
 Check customer rental parameters for ensuring understanding of rates and service charges.
 Update rental agreement files, notify customers of overdue rental vehicles and inquire on expected date of return, process
rental extensions.
 Receive telephone calls and handle customer issues or direct messages to appropriate personnel.
 Attend calls and support customers efficiently.
 Coordinate with queued customer to reduce wait time and encourage efficient service.
 Ensure accuracy of return date and time on rental agreement.
 Complete rental or parking information for customers,disclose rates and terms of rentals and get signatures through
effective sales techniques to utilize service options.
 Communicate with bus drivers through two-way radio to handle customer pickup and delivery.
 Retrieve money collected in shift, complete deposit slip, and keep money in safe.
 Prepare Rental Agreement Folder with necessary details.
 Review and submit reports to supervisor.
 Finish car exchange requests in computer system.

2. EDUCATION
Prairie View A&M University Major: Business Administration
SPECIAL SKILLS AND KNOWLEDGE
 Oracle
 Microsoft Word
 Microsoft Excel
 Microsoft PowerPoint
 PeopleSoft
 Microsoft Outlook