1. MELINDA ERIN KESKE
2465 Hedge Row Drive Aurora, Illinois 60502
(630) 209-6710
Melindakeske@gmail.com
SUMMARY
Enthusiastic, adaptable and dedicated professional experienced in all aspects of virtual and classroom
training: delivery, registration, faculty procurement, classroom support, material creation, print production,
shipping and warehousing. Strong communication, organizational and leadership skills resulting in client
satisfaction.
CORE QUALIFICATIONS
Skilled in Adobe Connect, Lync and Meeting Place
Learning Management System Administrator,
Experienced peer trainer/ train-the-trainer
Virtual classroom set-up and delivery
Instructor led training coordination
Quick study computer applications
Strong organizational skills
Sharp problem solver; win-win conflict resolution
Collaborative team member
Supervisory skills
Self-starter
PROFESSIONAL EXPERIENCE
KForce (Contractor)
Presence Health, Chicago, IL
Training Coordinator May 18, 2015-Present
• Responsible for creating, loading and maintaining course material in HealthStream, for both
instructor-led and computer based training.
• Session support for instructor-led courses, including faculty and participant communications,
ordering print materials, classroom set-up, registration and on-site support.
• Manage and maintain SharePoint site, Excel spreadsheets and Microsoft Outlook
• Other Admin duties as needed.
BCForward (Contractor)
Accenture Learning, St. Charles IL
Virtual Instructor Led Training Support Senior Analyst 2012-2015
• Moderator support including session set-up, faculty preparation, post session wrap-up for internal
global virtual training.
• Technical support, problem solving and issue resolution for virtual training sessions in Adobe
Connect, Meeting Place and Lync.
• Tested and developed procedures for Lync dial-in process within Adobe Connect and for Lync as a
stand-alone training tool.
• Trained managers and peers on new processes and procedures for providing virtual training using
Adobe Connect and Lync.
Faculty Procurement 2011-2012
• Procure qualified faculty for classroom and virtual training.
• Communicate with faculty regarding travel and housing logistics prior to session and maintain
communication throughout the session.
• Manage and maintain SharePoint sites, Learning Management Systems, Microsoft Outlook and
Excel spreadsheets.
Session Support 2010-2011
• Assist with the planning and delivery of training events for Accenture professionals globally.

2. Melinda E. Keske (630) 209-6710 resume, page 2
• Provide faculty and participant communications, manage registrations and logistics.
• Request/Prepare Materials.
Material Fulfillment 2010-2012
• Manage on-time delivery of session materials for Instructor-led courses.
Accenture, St. Charles, IL 2005-2009
Senior Customer Service/Fulfillment Analyst
Managed on-time delivery of session materials for both internal and external clients with skilled attention
to details and logistics.
• Created procedures for processing all external client materials and trained global team members
to perform said duties.
• Assembled materials and created print specifications for over 85% of the company’s internal
training sessions.
• Constructed a tracking procedure for all internal material orders resulting in an order accuracy rate
of over 98%.
• Implemented process improvements reducing rush charges by 75%.
• Completed orders within standard delivery times meeting established Service Level Agreement
100% of the time.
• Monitored inventory levels and usage; initiated purchase orders for replenishment
• Worked with international vendors to quickly locate lost shipments.
• For an external client:
o Set-up over 450 training materials files on a vendor order site including print
specifications.
o Created a spreadsheet listing all of the components needed for each course to
increase ordering accuracy to over 98%.
Super Target, St. Charles, IL 2002-2005
Guest Service Team Lead
• Created a fast, fun and friendly environment for guests and employees.
• Part of team responsible to hire and train over 300 employees as well as set up shelving and
merchandise for first Super Target in Illinois.
• District Trainer responsible for training other Guest Service Team Leads for stores within District,
including Streamwood, Glendale Heights, Warrenville, Algonquin and South Elgin.
• Trained and assisted all customer-facing employees; Cashiers, Guest Services, Food Avenue and
Cart Attendants.
• Assisted Guests with issues or complaints, working to create a win-win solution.
• Wrote and presented employee reviews after 90 days, and annually throughout their employment.
• Assisted in the training and promoting of four cashiers to lead positions.
Arthur Andersen, St. Charles, IL 1995-2002
Night Shift Supervisor, print and warehouse operations 10/00 – 4/02
Production Associate 12/99 – 10/00
Focus Factory Technician 4/95 – 11/99
COMMUNITY LEADERSHIP ACTIVITIES
BoyScouts of America – Troop 35 in Wheaton
Committee Chairperson 2012-Present
First Aid Merit Badge Counselor March 2016 - Present
Choral Director
Direct Cherub Choir (ages 3-5) at Gary Memorial UMC, Wheaton IL. 2001-2016

3. Melinda E. Keske (630) 209-6710 resume, page 2
Youth Group Counselor
Team Lead responsible for middle school youth group for Gary Memorial. 1999-2016
Chaperone annual Youth Mission Trip for high school youth at Gary Memorial. 2002-2014
EDUCATION
University of Evansville, Evansville, IN
Bachelor of Science degree in Commercial Art