Trina W McCarrell is seeking a detail-oriented role involving team collaboration, problem solving, and staff development. She has over 15 years of experience in business analysis, administrative support, data management, and office management roles. Her most recent role was as a Business Analyst for Chicago Public Schools, where she supported software implementation, training, and user support.

1. Trina W McCarrell
Chicago, IL
(Cell) 312 550-6064 (Email) tmccarrell@ameritech.net
Objective
Detail-oriented individual with strong analytic ability. Focused on team collaboration,
process knowledge, problem solving, communication user support, and staff professional
development.
Summary of Skills
 Highly skilled in relationship building, communication, elicitation, facilitation, problem-
solving, critical thinking, documentation and specification, analysis, and visual
modeling.
 Contributed to implementing business process improvements that positively impacted
compliance.
 Successfully coordinated training for 3000+ staff leading up to the deployment of the
web-based Individual Education Program (IEP) and ongoing training for new staff.
 Proficient in Microsoft Office including Access, Excel, Outlook, PowerPoint, Publisher,
Visio, and Word.
 Flexibility in using Microsoft Windows and Apple Mac OS
Work Experience
Chicago Public Schools Chicago, IL
Business Analyst 07/2007 – 02/2016
 Partnered in the gathering and submission of various change requests, improvements
and enhancements per project manager, stakeholders, and law department that
resulted important updates to the software utilized by Chicago Public Schools faculty
and staff.
 Prepared process flow and forms needed in the documenting of the change review
process and business requirement template.
 Worked directly with the development team regarding technical requirements and
completed user acceptance testing on software changes prior to deployment for staff
use in production.
 Created procedural notices, help documentation, and announcements to accompany
software changes.
 Provided ongoing end-user support to staff including email, conference call-in, and
receipt of help desk escalations ensuring proper utilization, on-time compliance, and
resolution of issues.
 Maintained user access privileges specific to staff role(s).
 Managed training enrollment, attendance, and evaluation data for professional
development relevant to initial software deployment, enhancements and onboarding of
new staff.
 Trained staff in software functionality including navigation, communication and
documentation creation processes.
 Produced quick reference user videos that allow for staff self-paced learning of the
software functions.
Chicago Public Schools Chicago, IL
Administrative Assistant 11/2006 – 07/2007
 Provided administrative support to managers, directors, and officers within the Office
of Specialized Services Professional Development Unit.
 Assisted with Summer Assessment reporting that presented data on the number and
types of student evaluations conducted during the summer 2007 by Chicago Public
Schools assessment teams.

2. Trina W McCarrell
Chicago, IL
(Cell) 312 550-6064 (Email) tmccarrell@ameritech.net
Work Experience
cont’d  Temporarily handled all administrative tasks for STARNET Region V ensuring
coverage while the permanent administrator was on leave.
Citizens Accessible Transportation (CAT) Dolton, IL
Data Technician / Office Manager 10/2004 – 06/2006
 Converted transportation scheduling to an automated database system.
 Designed and maintained transportation scheduling database.
 Generated and distributed driver schedules.
 Processed Billing Summaries for Illinois Department of Children and Family Services
clients transported by CAT.
 Processed payroll, payables and receivables and office management.
FORUM Chicago, IL
Technology & Information Coordinator 06/2002 – 03/2004
 Designed and managed office database including tests and survey data for Chicago
Public Schools' SMART program.
 Generated various data reports including spreadsheets.
 Trained personnel to work with database.
 Assisted with implementing scan surveys and produced a procedure manual.
FORUM Chicago, IL
Office Manager 06/1996 – 06/2002
 Expeditiously processed mail, payroll, payables, and receivables.
 Maintained office filing system.
 Completed staff health insurance enrollment and changes.
 Provided word processing and other office management.
Insurance Brokers Service, Inc Chicago, IL
Claims Clerk 06/1994 – 06/1996
 Oversaw commercial property and casualty insurance claims.
 Organized and maintained claim files improving the completeness and ease of staff
access to documents.
 Processed insurance binder confirmations and invoices in a timely manner.
 Prepared daily cash receipts.
AON Corporation Chicago, IL
Actuarial Assistant 07/1990 – 06/1994
 Prepared monthly and quarterly credit line financial exhibits as well as annual
statement schedules.
 Generated spreadsheets for claim reserve development, disabled lives study, loss
ratio and margin analysis, and quarterly comparison analysis.
 Compiled information for the Illinois Department of Insurance.
 Checked certificates for rate and provision compliance.
 Created proposal slides and product brochures.
 Processed Canadian reinsurance billing.
Education
Roosevelt University – Chicago, IL
Bachelor of Arts: Mathematics
Brown University – Providence, RI
Earned credits towards Bachelor of Arts degree

3. Trina W McCarrell
Chicago, IL
(Cell) 312 550-6064 (Email) tmccarrell@ameritech.net
Service and
Volunteer Work Main office support
Ira Aldridge Elementary School – Chicago, IL
Mentoring the Next Generation Mentor
George Armstrong Elementary School – Chicago, IL
Local School Council Community Representative
Charles Earle Elementary School – Chicago, IL