1. Jennifer Termini
7520 Saddle Trail Lane
Charlotte, NC 28269
704.301.2265
terminijennifer@gmail.com
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SUMMARY
A highly organized, logical and detail oriented self-starter, able to effectively multi task and problem solve in fast paced
environments.
PROFESSIONAL EXPERIENCE
Batesville Casket Company, Supervisor, Charlotte, NC June 2015 – Present
• Established a communication standard used between all shifts to ensure seamless deliveries and outstanding
customer service
• Reduced overtime labor and third party delivery costs allowing budget needs to be met for fiscal year 2016
• Participated in a company-wide software upgrade while ensuring customer service was not interrupted
• Proven ability to gather, assess and interpret data to provide support to the network manager
• Developed training and support documents for processes including order entry and routing deliveries
• Outstanding ability to solve problems quickly and logically to ensure customer and business needs are met daily
• Effective management of fleet and Customer Services Representatives’ in local and remote sites
• Assisted in hiring new vendors and reassessing current vendors while considering budgetary and business needs
Batesville Casket Company, Administrative Assistant, Charlotte, NC September 2013 – June 2015
• Entered a high volume of customer orders with exceptional accuracy
• Created and maintained Customer Service Representatives’ schedules to ensure customer and business needs were met
• Generated correspondence, emails and formal written letters, as needed for vendors, customers and sales representatives
• Provided support to Customer Service Representatives’ through constant communication and assistance on a daily basis
• Established relationships with customers and sales representatives to provide customized service
• Developed a communication process with plants and distribution center to help reduce handling damages
• Answered a high volume of customer calls providing the highest level of customer service
• Performed other clerical duties such as mailing packages, coordinating team meetings, and maintaining managers’
schedules
• Adhered to retention process for the company and made sure outdated files were purged and current files remained in
order
Queen City Greenscapes, Charlotte, NC January 2008 – September 2012
• Clerical work that included filing, typing and updating daily accounts
• Created a marketing campaign to generate business and attract new customers
Carolina Asphalt Company, Charlotte, NC June 2005 – January 2007
• Managed and updated all client and property files using Microsoft Excel.
• Set up and designed marketing campaigns using Microsoft PowerPoint.
• Coordinated educational seminars and trade shows for current and potential customers
Briarcliff Hall School for the College Bound, Charlotte, NC June 1999 – August 2004
• Administrative Assistant whose responsibilities include developing rapport with
parents and students, scheduling appointments, and managing conflicts.
• Developed and implemented effective strategies to improve SAT scores and build reasoning skills.
Cabarrus County Schools, Concord, NC January 2007 – August 2013
Central Piedmont Community College, Charlotte, NC August 2005 – June 2009
Lake Norman High School, Mooresville, NC October 2002 – June 2005
St. Coleman Parochial School, Pompano Beach, FL September 1995 – June 1996
Clinton Community College, Plattsburgh, NY January 1994 – June 1995
• Ongoing communication and interaction with parents, administrators and surrounding community.

2. • Instructed middle and high school mathematics and physics
• Created real life projects to teach concepts.
• Motivated students resulting in top scores on state exams
• Effectively managed 210 students per day.
• Instructed College Algebra to inmates at Clinton County Correctional Facility (1/94-12/94)
• Hired and managed a small group of peer tutors by providing training and counseling.
• Responsible for gathering information to develop a system to help at-risk adults returning to school
• Developed and conducted two non-credit basic math workshops
• Implemented technology in the classroom by conducting a workshop for peers on calculator use
• Extra help and tutoring before and after school.
• JETS co-advisor (2010-2012)
EDUCATION
State University of New York at Plattsburgh, Plattsburgh, NY
Bachelor of Science for Secondary Education and Mathematics – Certified Secondary Mathematics
December 1993
Masters of Art for Secondary Education and Physics
June 1995
Orange County Community College, Middletown, NY
Associates in Applied Science
December 1990
References available upon request.